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"This property is excellent. Boot room. Literally 15 steps from boot room to clipping on skis. Lift access. Choice of 3 lifts, easily accessible from the hotel. Food. Buffet style, plenty of choice, excellent quality. Room. Well laid out & particularly liked that the bathroom & toilet were separate, making things very practical. Great view from the balcony. Staff. Superb. Everyone we interacted with were friendly, attentive & helpful. Whoever does the hiring does a very good job! Being picky!! For a hotel that is mainly used as a ski hotel, it is unusual these days not to have heated boot warmers as a standard offering. Boot & ski hire. We hired from the Totem Ski shop in the lobby of the hotel. Good quality equipment & price was on par with other ski shops. Christoff was very helpful. If you are looking at Flaine as an option, book this hotel. "

"The room was well organised. The facilities were good and the staff were very friendly. "

"I have stayed at this hotel previously on five occasions. It is convenient to the ski slopes and in the centre of Flaine. The ski boot room is heated and secure. Last few weeks in the season are AI. Top two floors are exclusive to Crystal, the other half of the hotel is split between French or other European groups. The entertainment is French orientated which some UK visitors really enjoyed. Rooms are great with mostly balconies and very good bathrooms, This year the quality of the food (adult food) at dinner times was really poor and repetitive. Desserts were excellent! Maybe pizza/pasta every night is fine for families wishing something simple, which was for us when we had young children. There was no orange juice for breakfast for example, otherwise breakfast was decent. Staff were very hard working and helpful. One hot tub was a cold tub, one empty. Our biggest issue was that we booked a room for 7 nights, yet the hotel decided to close early and left us to arrange another hotel for our final night with a few weeks notice . Expedia were of zero help. MMV offered another resort, however we had transfers, lift passes and ski hire all arranged. MMV added additional stress that was avoidable, it is not easy to make a hotel change during a ski holiday, moving all the equipment somewhere else. We were refunded one nights stay. The neighbouring hotel Totem was exceptionally accommodating, allowing free early check in(6pm at MMV) and use of their boot room the night before. "