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"Beautiful Riad centrally-located in medina Our rate included breakfast. Pros: -Helpful staff. We also spoke to the owner several times during our stay, he was always very welcoming. -Clean premises. -Beautiful internal architecture with stone and wood carvings & paintings and furnishings in covered courtyard and adjacent decorated ground floor rooms. -Check-in: cup of refreshing mint tea on arrival. The courtyard is quiet compared with the hustle & bustle of the medina. -Free WiFi throughout hotel. Log on details provided on check-in. -One small lift to all floors. We tended to use the stairs. Our cases were delivered to the room. -Room Jawhara (Suite, Floor 2) - key entry. Hanging space and shelves. Duvets. Free safe (ask Reception desk for key). Suitcase stand. Small wall-mounted Goldvision TV (HDMI port accessible). 2 small wooden chairs & small wooden table. 1 wooden upright chair. Wooden dresser with mirror. Fridge. Wall-integrated cooler/heater. Two single beds (firm mattresses) with bedside tables & lamps. 2 small rugs. Window with twin wooden shutters - views of a street below. Opposite side of room has 3 windows (each with twin wooden shutters) with view of riad’s internal courtyard. En-suite bathroom with walk-in shower & washbasin (water can run very hot), toilet, hairdryer. Tiled floor. -Room - no kettle or tea/coffee making facilities, but hot water and tea/coffee & cups available on request."

"Great Riad in Fez."

"This was a fabulous hotel and the service was excellent! The staff were very attentive and offered us complimentary mint tea and cookies after our Medina adventures each day. Breakfast was different each day and my husband loved the tomato jam. They serve breakfast in the courtyard during winter/spring time when it’s too cold but they also serve breakfast on the rooftop in the summer I believe. The architecture of this place was amazing. Shout out to Otmane for being extra attentive at the front desk. I appreciated that they gave us new bottled water each day as many hotels do not do that. It was amazing to hear the call to prayer from the rooftop (which has an amazing view of the Medina by the way). We would definitely stay here again. Things that could be improved include: dim lighting in rooms, TV was all in German for some reason, sometimes the outside door took a while to open (they don’t give you a key to the riad main entrance), and the windows didn’t shut very well so you could hear the street noise a bit."

"This riad is a spectacular oasis from the busy medina, like a Faberge egg which opens up once you get in the front door. Hosts are genuine and helpful with absolute grace."

"Yes, the staff were most helpful and the room was very clean."

"Outstanding stay"

"Clean rooms and nice amenities. We felt overpriced for the location. "

"Definitely no where close to a 5 star Riad more like a 2 star. The rooms smelled putrid. Food was terrible and not prepared by someone who knows how to cook. Construction going on in main courtyard right below our room for hours including drilling, sawing, and banging - we could not nap. Night before was soccer game where locals came to watch Morocco play in African Cup - TV was in main courtyard of Riad and right below our room so again unable to rest/sleep due to screaming and tons of cigarette smoke. Reception never answered the phone - no one was in charge at the hotel. General Manger was not available despite repeated requests. Owner coincidentally was there one evening and told us that he couldn’t do anything because the general manager is in charge. This place is an absolute scam and should never be billed as a 5 star hotel when there is no service whatsoever. We couldn’t even get extra hangers. Towels and Linens are old and smelly and there are no feather pillows. We want our money back!” "

"Very nice building and reasonable location "