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"I always stay here when I am in Fernie "

"Hotel is under alot of construction at current time. We have stayed there many times and understand the need for updates and maintenance but it would have been nice to know in advance or perhaps reduction of rates during the Reno. I'm sure that the hotel will look amazing when we return next year. Staff is always amazing and rooms are always clean. Thanks for a great weekend!"

"Pool was enjoyable and hit tub also. No Air conditionjng needed weather was good. Bathroom exhaust need work very slow."

"Rooms are clean. Beds are comfy. Air conditioning is good. The pool is cold. The hot tub seems too hot. Sauna is good size. Breakfast is good. The Pub is a bit of a let down but maybe it is just the selection we ordered. Excellent staff service! Overall a good experience."

"Friendly and Honest staff. Forgot some clothing there and when i called, they had already had it in a bag with my name on it and allowed my friend to go pick it up for me. Will stay again."

"The staff cared only about catering to their friends and off-duty coworkers. I watched them turn people away at the door, citing maximum occupancy as their reason, when they were a birthday party for an off-duty staff member and they had plenty of room. I was also turned away because someone in the bar gave me a beer. As a 31 year-old, it was not a pleasant experience to be chastised by a 20 year-old over someone else giving me a drink. I've never had this happen before. It was beyond unprofessional for someone who barely wanted to acknowledge anyone besides his friends to cut my friend and I off when we weren't causing problems. I also found garbage around the room I stayed in and hair in the shower. Nothing horrific, but enough to see housekeeping did not do the basics. As someone who has worked on security and housekeeping in the past, I was not impressed. I would have been written up or fired for such conduct. It seems like they need someone older, more experienced on hand to make sure the young guns are not playing around with their friends and to guide them on how to properly serve people, especially older individuals. This is a textbook case of young kids not doing their jobs due to lack of supervision and proper, training, and work ethics."

"Great Place to stay at Always enjoy staying here"

"Everything was perfect "

"Kitchen lacked bowls for salad and fry pan was badly warped. Toilet had black lines under rim. Toilet paper rough and unabsorbant. King bed was fabulous!!"