Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool umbrellas
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Reviews of The Residence Hotel

The Residence Hotel
34 Rue de Genève, Ferney-Voltaire, Ain

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 250 reviews" "
Rating 8 - Good. 72 out of 250 reviews" "
Rating 6 - Okay. 21 out of 250 reviews" "
Rating 4 - Poor. 6 out of 250 reviews" "
Rating 2 - Terrible. 3 out of 250 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Syed Muhammad Imran Raza

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The Residence Team on 4 May 2024
Dear guest, thank you for your review. Your comment have been taken into account. We hope to see you again.

10/10 Excellent

Sebastiaan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Residence Team on 27 Apr 2024
Cher client, nous vous remercions pour votre commentaire. Votre commentaire a été pris en compte. Nous espérons avoir l'occasion de vous revoir.

10/10 Excellent

Blanca, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Residence Team on 27 Apr 2024
Cher client, nous vous remercions pour votre commentaire. Votre commentaire a été pris en compte. Nous espérons avoir l'occasion de vous revoir.

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and interested in finding solutions ( as opposed to the usual - sorry, it’s not my job attitude). Dealing with flight delays and other problems, our arrival was after midnight. Although it was outside of the check in window, someone was waiting for us. Parking lot was full but the staff realized the late hour and made arrangements to provide a spot. After a disaster of a travel day, it was a pleasure to arrive at the hotel. Room was spacious, clean and just what we needed. Staff was pleasant in the morning at breakfast and everything work as promised - thank you Residence Hotel - fantastic experience !
Stayed 1 night in Feb 2024
Response from The Residence Team on 16 Mar 2024
Dear guest, thank you for your review. We are happy you enjoyed your stay with us and will share it with the team. We hope to see you again.

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
V clean
Stayed 1 night in Feb 2024
Response from The Residence Team on 8 Mar 2024
Cher client, nous vous remercions de votre commentaire.Nous espérons vous revoir. The Residence Team

10/10 Excellent

mcharri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Friendly staff spoke fluent English. Spacious room by Europe standards. Very clean surprised how nice. Elevator didn’t work when we left but stairs are clean well lit and nice. The pool is outdoor pool and closed in feb but that wasn’t important. Kitchenette was cute, clean and stocked with essentials like plates silverware dish soap. Overall it was great.
Stayed 1 night in Feb 2024
Response from The Residence Team on 13 Feb 2024
Dear guest, thank you for your great review. We hope to see you again.

10/10 Excellent

Gideon

Stayed 1 night in Jan 2024
Response from The Residence Team on 13 Feb 2024
Dear guest, thank you for your great review. We hope to see again.

10/10 Excellent

Nicoleta Mariana

Stayed 3 nights in Dec 2023
Response from The Residence Team on 12 Dec 2023
Dear Guest, thank you for your great review. We hope to see you again. The Residence Team

10/10 Excellent

Sherlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough options to dine out close to the hotel, however a quick bus ride into Geneva solves this problem. Transports links very close which was convenient. Excellent facilities, can see the Alps which was pleasant to view. 5 stars.
Stayed 3 nights in Dec 2023
Response from The Residence Team on 12 Dec 2023
Dear guest, thank you for your review. There is a restaurant at 300m to the hotel. The Bar offer a small menu and there is the possibiltiy to get food delivery. We hope to see you again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
It's great for airport stay one or two days. Nothing good about the food, but your only there a short time.
Stayed 1 night in Nov 2023
Response from The Residence Team on 12 Dec 2023
Dear guest, thank you for your review. We are sorry that the food did not met your exceptation. We hope to see soon.

10/10 Excellent

Sumanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to Spend peaceful time
Stayed 2 nights in Nov 2023
Response from The Residence Team on 3 Dec 2023
Thank you for your great feedback - we hope to welcome you again soon!

10/10 Excellent

Sudipta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Residence
Great stay at Residence. Staff are courteous & keen to help Its a stone´s throw from Geneva Airport and transport options are galore
Stayed 3 nights in Nov 2023
Response from The Residence Team on 3 Dec 2023
Thank you for your great feedback - we hope to welcome you again soon!

8/10 Good

Neal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good for a short stay whilst passing through Geneva airport. The staff were welcoming, helpful and friendly
Stayed 1 night in Nov 2023
Response from The Residence Team on 16 Nov 2023
Thank you for your recent review and feedback.

10/10 Excellent

Bharat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room and service
Stayed 1 night in Nov 2023
Response from The Residence Team on 14 Nov 2023
Dear Guest,We thank you for your recent review and feedback.We hope to welcome you back soon at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel. Comfortable beds and shower.
Stayed 1 night in Oct 2023
Response from The Residence Team on 14 Oct 2023
Thank you for your great feedback - we hope to welcome you again soon!

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel 5 min away from the Swiss border
Couple getaway. We enjoyed Geneve a lot. The hotel is very well located, 5min away from the swiss border. The hotel is trally confortable, room big and confy!! The only thing I'll point out is that the shower should be renewed, even though its not bad either!!
Stayed 2 nights in Oct 2023
Response from The Residence Team on 11 Oct 2023
Dear Guest, Thank you for your great review. We noted your comment about the shower.We hope to see seen.

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beware
The hotel was nice and clean. However we originally booked the 2 bedroom apartment, but upon arrival we were told there was no elevator. Having my 78 year old mother with us, we had to have another room. We were downgraded to a family suite that was much smaller. Nowhere on the website did it state that there wasn't an elevator, which they admitted. We went from a room that was $330 a night to a room that was $186 with no compensation.
Stayed 2 nights in Sep 2023
Response from The Residence Team on 14 Oct 2023
Thank you for your feedback and we are sorry that we did not meet your expectations. We recommend that guests get in touch with the property prior to arrival, especially if they require special assistance or have low mobility - this way we can advise in advance and/or make any necessary changes to the reservations to ensure you have a comfortable room and stay. We hope to welcome you back for a better experience soon!

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, great fun rooms.
Fabulous reception staff who could not do enough for us. Room was very clean except for slight mound smell in the bathroom due to the “tea cup” basin which obviously holds water around table. Otherwise great tea and nespresso coffee and good location with a short walk to the buses. Really nice start to our holiday thanks for having us.
Stayed 1 night in Sep 2023
Response from The Residence Team on 4 Oct 2023
Thank you for your lovely feedback - We have reported the issue to our maintenance team and we hope to have this resolved as soon as possible. We look forward to welcoming you back and wish you a fab rest of your holidays!

10/10 Excellent

Bidita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was great! Our family and I stayed two nights as it was conveniently located near the airport. We had an accessible room, which we requested. The staff accommodated another room for us with no charge and honored our initial reservation. The receptionists were extremely kind and treated us very well. One of them gave us leftover pastries from breakfast and called us a taxi as the Ubers are not reliable. The rooms were large and there was an English BBC channel available. The hotel is also within walking distance to several restaurants and a Carrefour. We ordered a dinner one night from their restaurant, which was delicious. The food was not available our second night, so remember to check on restaurant food availability. We would definitely stay here again!
Stayed 2 nights in Sep 2023
Response from The Residence Team on 29 Sept 2023
Thank you so much for your lovely feedback. We are extremely happy to know that you and your family had a wonderful stay with us!We look forward to welcoming you back in the near future and thank you again for choosing to stay with us!

10/10 Excellent

Richard, Caringbah South

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Residence Team on 23 Sept 2023
Thank you for your great score!

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in France side of Geneva, a bit far from Geneva downtown area. A nice hotel with spacious rooms and free parking. You basically need to have a car to stay here when visiting Swiss Geneva.
Stayed 1 night in Sep 2023
Response from The Residence Team on 23 Sept 2023
Thank you for your lovely feedback - we look forward to welcoming you back!

10/10 Excellent

Richard, Caringbah South

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Sep 2023
Response from The Residence Team on 23 Sept 2023
Thank you for your great feedback!

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from The Residence Team on 26 Aug 2023
Thank you for your great feedback - we hope to welcome you back again!

10/10 Excellent

Gurvinder singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great staff
Great place to stay, rooms were super clean. Kids loved the junior suite. Fully equipped. Staff were super helpful and kind. Shops and places to eat were within 10 mins walk. Airport was about 10 mins on bus. Nice pool and kids sand pit.
Stayed 2 nights in Aug 2023
Response from The Residence Team on 26 Aug 2023
Thank you for your feedback - we hope to welcome you back and improve your experience with us.

8/10 Good

Floris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, good and comfortable room. Duplex room had a large bed, sleeper sofa and two upholstered chairs. The two room chairs and hallway carpet need updating or thorough cleaning. Pool area was o.k., but needs some “life”. Little town nearby has a few good food options (Brasserie Voltaire).
Stayed 1 night in Aug 2023
Response from The Residence Team on 26 Aug 2023
Thank you for your feedback - we hope to welcome you back and improve your experience with us.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and property. The beds were amazing! The only downfall is the cost from the airport, but still worked out cheaper than staying in Geneva at the airport.
Stayed 1 night in Aug 2023
Response from The Residence Team on 15 Aug 2023
Thank you for your great feedback - we hope to welcome you back again!

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Adequate hotel, expensive transportation
The interior of the room was nice and it was comfortable, clean. The exterior needs renovations and upkeep. We had an overnight lay over and this hotel was close. What we didn't know was that it crosses boarders which limited available airport transportation and made it very expensive and hard to get to/from the airport.
Stayed 1 night in Aug 2023
Response from The Residence Team on 17 Aug 2023
Thank you for taking the time to leave a review of your experience. The french and swiss side of the airport is just 10 minutes from us, with various transport options available. There is free movement between the countries so there should be no limit to crossing the boarder, unless there is a control.We hope to welcome you back soon!

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stop over
A quick stop over, one night but very comfortable in our junior suite. Beds very comfortable and super clean all round!
Stayed 1 night in Aug 2023
Response from The Residence Team on 15 Aug 2023
Thank you for your lovely feedback!!

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had planned to order supper but it was extremely slow. Kept the kids up past their bed times!
Stayed 1 night in Aug 2023
Response from The Residence Team on 17 Aug 2023
Thank you for your comments and choosing to stay at The Residence Hotel Geneva Airport - we take note on your feedback and hope to exceed your expectations in the future.

10/10 Excellent

Alex Li Wei, hacienda heights

Liked: Cleanliness, staff & service, property conditions & facilities
Small clean hotel
Stayed 2 nights in Jun 2023
Response from The Residence Team on 11 Aug 2023
Thank you for your lovely feedback - we hope to welcome you back soon!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy property for an overnight stay if returning rental car to French Sector. Very clean, excellent stay.
Stayed 1 night in Jul 2023
Response from The Residence Team on 11 Aug 2023
Thank you for your great review - we hope to welcome you back soon!

8/10 Good

YING PEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your kind score!

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The people at the property were friendly and the breakfast was good. The pool is too deep for children - the shallow end was 1.4 meters deep. And we didn't like the room set-up, but we could see how it would be nice for en extended stay.
Stayed 1 night in Jul 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your feedback! We hope to welcome you back in the near future

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, relaxed hotel with good facilities and convenient location. Would go again. Staff very helpful and nice to deal with.
Stayed 4 nights in Jul 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your great feedback! We loook forward to welcoming you back!

4/10 Poor

Susan

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your feedback - we hope to welcome you back and improve your rating

10/10 Excellent

Lori, Centerport

Stayed 5 nights in Jul 2023
Response from The Residence Team on 11 Aug 2023
Thank you for your great score.We look forward to welcoming you again.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snazzy
Great location and cool vibe. Restaurants nearby. Easy to take the 66 bus to within a few blocks of the hotel and you can pay for your ticket w credit card on the bus
Stayed 1 night in Jul 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your great feedback!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your excellent score!

10/10 Excellent

Rafi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one in nice little village.
Clean, eco friendly and close to Geneva Airport.
Stayed 4 nights in Jun 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your excellent rating!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We booked the Hotel the night before we arrived I wasn't too sure of its location. The Hotel was in a brilliant location, very convenient to visiting Geneva. It was located in a beautiful village just across the French border which made it cheaper for buying groceries and eating out. Staff in the hotel were very polite, welcoming and helpful even printing out our boarding passses for our next flight. The staff gave as helpful travel tips on bus, restaurants etc. Breakfast was a lovely contential breakfast. Overall we had a brilliant stay and we will would highly commend this hotel.
Stayed 1 night in Jun 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your lovely feedback - we hope to welcome you back in the future!

6/10 Okay

eric

Stayed 1 night in Jun 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Stayed 2 nights in Jun 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your great feedback!

6/10 Okay

Mohammed

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It’s a ok hotel for a night stay as it’s close to the airport. The room doesn’t come with an Air conditioning standard, you have to book a special room for it . The staff was kind enough to give us a fan as I didn’t know that there are separate rooms with Air Conditioning . The bathroom was not clean and the toilet seat had stains which was disgusting.They need to work on house keeping.
Stayed 1 night in Jun 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your feedback. We will review this with the departments and hope to welcome you back soon!

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your score!

10/10 Excellent

Gokcehan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Jessica and Zeina made our stay excellent! Nice and quiet place.
Stayed 3 nights in May 2023
Response from The Residence Team on 31 May 2023
Thank you for your great feedback!

10/10 Excellent

sabla, brampton

Stayed 1 night in May 2023
Response from The Residence Team on 22 Jul 2023
Thank you for your feedback!

10/10 Excellent

Archana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent place on France side very close to airport and old town Geneva
Stayed 1 night in May 2023
Response from The Residence Team on 31 May 2023
Thank you for your lovely review!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from The Residence Team on 31 May 2023
Thank you for your great score!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport which is what we needed. Just across the border in France and inexpensive compared to anything on the Swiss side Needed a place for 4 of us in one room. Room very large. Very clean. Helpful staff. 24 hour gas station nearby to fill up rental car. Steak restaurant two minute walk away.
Stayed 1 night in Apr 2023
Response from The Residence Team on 31 May 2023
Thank you for your lovely review!

8/10 Good

oana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The Residence Team on 3 Apr 2023
Thank you for your review - we hope to welcome you back in the near future!