All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 281 out of 376 reviews" "
10 - Excellent
281
Rating 8 - Good. 51 out of 376 reviews" "
8 - Good
51
Rating 6 - Okay. 11 out of 376 reviews" "
6 - Okay
11
Rating 4 - Poor. 12 out of 376 reviews" "
4 - Poor
12
Rating 2 - Terrible. 21 out of 376 reviews" "
2 - Terrible
21
9.6/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
6/10 Okay
Mercedes
Travelled with group
29 May 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Did not originally get the room reserved. First night AC quit working in our room during the night and had to switch rooms the next morning. Second rooms had issues as well but decided to stay put.
A great place to stay, near the new shops at Trilith. Indoor pool was nice option for the time of year we were there.
Connie
Stayed 3 nights in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
So, glad to see that you had a wonderful experience at our hotel and got to take a dip in our pool. We can't wait to have you back and visit again. Thank you for choosing The Holiday Inn Express in Fayetteville GA.
Very clean and nice area. The staff was very courteous and welcoming. Would highly recommend this hotel for a relaxing night stay.
Steven
Stayed 1 night in Apr 2024
Response from Marketing Manager on 27 Apr 2024
Thank you for taking the time to share your experience at Holiday Inn Express & Suites Fayetteville. We are delighted to hear that you enjoyed our clean and welcoming atmosphere, as well as our friendly staff. We appreciate your recommendation and hope to welcome you back for another relaxing stay in the future.
Thank you for taking the time to share your feedback with us! We are delighted to hear that you found our hotel to be very clean during your stay at Holiday Inn Express & Suites Fayetteville. Our team works hard to provide a comfortable and welcoming environment for all of our guests, and it's always encouraging to receive positive reviews. We appreciate your kind words and hope to welcome you back again in the future for another enjoyable stay.
Response from Front Desk Supervisor on 21 Apr 2024
We are so happy that you enjoyed your stay and got to indulge in our free breakfast. We hope to see you here again thank you for staying with us.
4/10 Poor
Jayla
Business traveller, Travelled with partner
15 Apr 2024
Disliked: Cleanliness, amenities
It wasn’t as clean as expected. The fridge had brown sticky stuff inside. We had to clean everything before unpacking. The key card machine was down upon arrival. If you stay here, THE ROOM DOORS DO NOT SHUT. You have to make sure you pull it hard to close it all the way. This is a major safety concern.
Jayla
Stayed 2 nights in Apr 2024
Response from Marketing Manager on 16 Apr 2024
Thank you for sharing your feedback with us. We apologize for the cleanliness issues you experienced during your stay and for the inconvenience of the key card machine being down. We take these concerns seriously and will address them with our housekeeping and maintenance teams to ensure a more satisfactory experience for our guests in the future. Your safety is our top priority, and we will also look into the door closure issue right away. We appreciate your valuable input and hope to have the opportunity to better serve you in the future.
8/10 Good
Isadora, Staten Island
8 Apr 2024
Isadora
Stayed 3 nights in Apr 2024
Response from Marketing Manager on 29 Apr 2024
Thank you for taking the time to leave a review of your recent stay at our Holiday Inn Express & Suites Fayetteville. We're delighted to hear that you had an enjoyable experience with us. Your feedback is valuable to us as it helps us to continuously improve our services for all our guests. We hope to welcome you back again in the future for another pleasant stay.
8/10 Good
Todd
5 Apr 2024
Todd
Stayed 1 night in Apr 2024
Response from Marketing Manager on 26 Apr 2024
Thank you for taking the time to share your rating of Holiday Inn Express & Suites Fayetteville. We are pleased to see that you had an overall positive experience during your stay. Should you have any feedback or suggestions on how we can improve and make your next stay even better, please feel free to reach out to our team. We hope to welcome you back in the near future for another great stay.
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Express Fayetteville. We are so thrilled to see you enjoyed your time with us, hope to see you next time!
A safe area located beside Piedmont Fayette hospital. A great hot breakfast and the beds were very comfortable. This was my 2nd time staying here and will not be my last
Justin
Stayed 1 night in Mar 2024
Response from Dave Manager on 4 Mar 2024
Thanks for taking the time out to let us know how we are doing. We would love to be your hotel of choice when you visit this area.
We had a great stay here. We had a suite and it was spacious for 4. The room was well equipped and clean!!! The hotel was quiet. The indoor pool was not “heated” (it was cool water but not cold). Kids swam in it no problem but it was too cold for us adults. The breakfast was good. The pancake machine was down and that was disappointing to my pancake/waffle lover. They had a good variety of other things to choose from. We would stay here again!
Amy
Response from Front Desk Supervisor on 25 Feb 2024
So glad to see that you enjoyed your stay with us! So sorry about the temperature of the pool our pool isn't heated its room temperature controlled. We hope to see you again!
10/10 Excellent
Jesse
19 Feb 2024
Jesse
Stayed 1 night in Feb 2024
Response from Director of Sales on 22 Feb 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Express Fayetteville. We are so thrilled to see you enjoyed your time with us so much - we love perfect 10s! We look forward to welcoming you back soon.
The hotel was so clean and updated. They had a delicious selection for breakfast. Highly recommend!!
Beatriz
Stayed 3 nights in Feb 2024
Response from Director of Sales on 22 Feb 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Express Fayetteville. We are so thrilled to see you enjoyed your time with us so much - we love perfect 10s! It's great to know you also were able to enjoy our delicious breakfast as well. We look forward to welcoming you back soon.
2/10 Terrible
Constance
Business traveller
14 Feb 2024
Liked: Cleanliness
Constance
Stayed 1 night in Feb 2024
Response from Director of Sales on 22 Feb 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Express Fayetteville. We are sorry to see that we did not meet your expectations during your time with us. We take all of our guests' feedback seriously and use it to constantly train and work with our team. We do hope that you'll consider trying us again in the future to experience the exceptional stay that we strive to always offer.
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Fayetteville.We are pleased to know that you found our property to be in a safe area. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Fayetteville.
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Fayetteville. We are so happy to see you enjoyed your time with us so much - we love a perfect score! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Fayetteville.
Very nice hotel. Clean, easy
To get too, staff was friendly. The room was clean, bed was comfy. Bathroom was very nice. Really liked the stand up shower with the glass doors.
Andrew
Stayed 1 night in Jan 2024
Response from Director of Sales on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Fayetteville. It's so great to know that you found our staff to be friendly and that you enjoyed your room! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Fayetteville.
Thank you for choosing Holiday Inn Express & Suites Fayetteville and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites Fayetteville.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you found the staff to be unprofessional and that it wasn't a pleasant interaction. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.
Response from Front Desk Supervisor on 26 Jan 2024
So sorry to see that you didn't have a great experience with us.
10/10 Excellent
Sandra, stone mountain
31 Dec 2023
Sandra
Stayed 1 night in Dec 2023
Response from Director of Sales on 6 Jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Express Fayetteville. We're delighted to see that you overall enjoyed your stay - we love perfect scores. We look forward to having the opportunity to host you again the next time you are in town.
The staff were friendly. Rooms were clean and continental breakfast was a plus.
Linda
Stayed 6 nights in Dec 2023
Response from Director of Sales on 6 Jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Fayetteville. We're delighted to see that you overall enjoyed your stay and found our staff to be friendly and accommodating. We look forward to having the opportunity to host you again the next time you are in town.
Nice walk in shower, room was super clean, loved that wash, shampoo etc was in full size containers easy access. All staff were friendly and helpful we have stayed here three times and never disappointed
Camilla
Stayed 3 nights in Dec 2023
Response from Director of Sales on 6 Jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Express Fayetteville. We're delighted to see that you overall enjoyed your stay and found our staff to be friendly and accommodating and your room clean well-stocked. We look forward to having the opportunity to host you again the next time you are in town.
8/10 Good
Mohammad Al
21 Dec 2023
Mohammad Al
Stayed 2 nights in Dec 2023
Response from Director of Sales on 26 Dec 2023
Thank you for taking the time to leave us a review about your recent stay at out hotel. We are glad to see that you enjoyed your stay with us! We strive to provide great experiences for our guests every day. Thank you again for your feedback and for being our guest.
8/10 Good
Lashada
20 Dec 2023
Lashada
Stayed 1 night in Dec 2023
Response from Director of Sales on 26 Dec 2023
Thank you for taking the time to leave us a review about your recent stay at Holiday Inn Express and Suites Fayetteville. We are glad to see that you enjoyed your stay with us. We hope to be your hotel of choice again when in the Fayetteville area. Thank you again for your review and for being our guest.
New management, $30 early check in fee never had to pay that before and $100 deposit never had to pay that before,
Cody
Stayed 1 night in Dec 2023
Response from Director of Sales on 21 Dec 2023
Cody, Thank you for taking the time to leave us a review about your recent stay at Holiday Inn Express & Suites Fayetteville. We are sorry to hear that you did not have a pleasant experience with us. The 100 deposit is for 'incidentals' which you pay at all hotels. The amount varies at all properties, but you should see the hold on this being released within the next few days. We charge for early check ins for those who wish to arrive earlier than the standard check in time. We do hope to welcome you back to our hotel again in the near future. Thank you again for your review and for being our guest.
10/10 Excellent
Timothy
30 Nov 2023
Timothy
Stayed 1 night in Nov 2023
Response from Director of Sales on 21 Dec 2023
Thank you for taking the time to leave us a review about your recent stay at Holiday Inn Express and Suites Fayetteville. We are glad to see that you enjoyed your stay with us; we love a perfect score! We use feedback such as yours to continually improve our guest experience. Thank you again for your review and for being our guest.
The room was clean, beds were cozy and comfortable. The air conditioning unit was a little noisy though. The roll in shower was great for my mom who had mobility issues but the shower spray pressure was a little sub par. Overall it was a great overnight and I can do again as well as recommend.
xiomara
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on 28 Nov 2023
Thank you for you review we are glade that you enjoyed you stay with us, and we hope to see you again. Sorry to hear about the water pressure we will definitely look into getting that pressure fixed. Thank you again for your wonderful review!
Took way to long to check in. I would not recommend staying here in the future.
Joseph
Stayed 1 night in Nov 2023
Response from Director of Sales on 6 Dec 2023
Thank you for taking the time to leave us a review about your recent stay at Holiday Inn Express & Suites Fayetteville. I am sorry to see that your stay with us was less than perfect. Please accept my sincerest apologies in falling short during your stay. We use feedback such as yours to continually make changes to our brand. Thank you again for your review, and for being our guest.
I was given one of the worst rooms on premises. First floor, very first room with a completely handicapped shower with a flimsy curtain. I booked over a month in advance. I’m quite disappointed in the room I was given.
David
Stayed 2 nights in Nov 2023
Response from Front Desk on 19 Nov 2023
I am so sorry to hear about your experience with us. We hope that you will give us another chance. Please feel free to give us a call if you would like to speak with management, (678) 604-6770
Very welcoming and nice upon arrival and departure.
Donyae
Stayed 1 night in Nov 2023
Response from Front Desk on 19 Nov 2023
Glade to hear that you had a great stay with us we hope to see you again!
10/10 Excellent
LIZA, Brooklyn
13 Nov 2023
LIZA
Stayed 1 night in Nov 2023
Response from Director of Sales on 6 Dec 2023
Thank you for taking the time to leave us a review about your recent stay at Holiday Inn Express and Suites Fayetteville. We are so happy to see that you had a great stay with us. We love receiving a perfect score! We hope to be your hotel of choice whenever traveling to the area again. Thank you again for your review and for being our guest.
Thank you for taking the time to leave us a review about your recent stay at our hotel. We are glad to see that you had a great stay. We love a perfect score! We hope to be your hotel of choice whenever you are in the area again. We cannot wait to welcome you back to our hotel again in the near future. Thank you again for your review and for being our guest.
Beautiful property, friendly and helpful staff, very clean rooms. I'll stay here later this year. Very pleased.
Vanessa Jinwright
Stayed 1 night in Nov 2023
Response from Director of Sales on 12 Nov 2023
Vanessa,Thank you for taking the time to leave us a review about your recent stay at Holiday Inn Express & Suites Fayetteville. We are so happy to hear that you found the staff to be both friendly and helpful. We are also happy to hear that you enjoyed the overall feel, and cleanliness of the hotel. We pride ourselves on excellent customer service and we cannot wait to welcome you back again in the near future.
8/10 Good
Cassandra
6 Nov 2023
Cassandra
Stayed 4 nights in Nov 2023
Response from Director of Sales on 9 Nov 2023
Thank you so much for taking the time to leave a review about your recent stay at Holiday Inn Express & Suites Fayetteville. We are so happy to see that you had a joyous and relaxing stay with us. We hope to see you again on a return trip to the city soon. Thank you again for your review, and for being our guest. Yours in Hospitality,
Dear Jacqueline,Thank you for taking the time to leave us a review about your recent stay at Holiday Inn Express & Suites Fayetteville. We are glad to hear that you enjoyed your stay, and you encountered no problem while you were here. We do hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest.
It was great. Quick checkin. The place was clean and smelt good. No foul smell at all
Angel
Stayed 1 night in Oct 2023
Response from Director of Sales on 23 Oct 2023
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Express Suites Fayetteville. We are so happy to see you enjoyed your time with us overall and found the hotel to be convenient for your travels. We do hope that we'll have the opportunity to host you again the next time you are in the area.
Thank you so much for taking your time to leave your feedback about your recent stay at the Holiday Inn Express Suites Fayetteville. We are so happy to see you enjoyed your time with us overall and found the hotel to be convenient for your travels. We do hope that we'll have the opportunity to host you again the next time you are in the area.
Jennifer,We thank you so much for leaving us a review. It is so great to hear that you would highly recommend us to others! We strive to exceed expectations and we are so happy to hear that you had a great experience. Please come back and see us again. Thank you again for your review, and for being our guest. Yours in Hospitality
This was a last minute booking as the Quality Inn in the area was disgusting. The staff were very friendly, and the amenities were just as described.
Robert
Stayed 2 nights in Oct 2023
Response from Director of Sales on 19 Oct 2023
Dear Robert, Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to hear that you enjoyed your overall stay with us. I am sorry to hear of your experience at a nearby hotel, but we are glad that you stopped in to see us. We hope to be your hotel of choice if you are ever in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality