Exterior

Reviews of Holiday Inn Fargo, an IHG Hotel

3.5 out of 5
Holiday Inn Fargo, an IHG Hotel
3803 13th Ave S, Fargo, ND

Reviews

8.2

Very good

Rating 10 - Excellent. 394 out of 846 reviews" "
Rating 8 - Good. 253 out of 846 reviews" "
Rating 6 - Okay. 115 out of 846 reviews" "
Rating 4 - Poor. 53 out of 846 reviews" "
Rating 2 - Terrible. 31 out of 846 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean rooms. The bar/restaurant has good service and good food. Have stayed here before and would stay again.
Stayed 1 night in May 2024
Response from Alexis R. on 26 May 2024
Thanks so much for staying with us, and taking the time to leave us your excellent feedback! We look forward to sharing this with our staff, and we hope to see you again!

10/10 Excellent

Mirranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alexis R. on 18 May 2024
We're so glad to see you had a great stay with us, and appreciate the time you took to leave us a great rating! We hope to see you again!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Laura A. on 17 May 2024
Thank you so much for staying with us and are glad that you enjoyed your stay! We hope to see you again in the future!

8/10 Good

Abe

Liked: Staff & service, amenities
Yes
Stayed 1 night in Apr 2024
Response from Laura A. on 22 Apr 2024
Thank you for staying with us, if there was anything that we could have done to make your stay better, please feel free to let us know!

10/10 Excellent

Emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Laura A. on 17 Apr 2024
We are so happy that you enjoyed your stay with us and hope to see you again soon!

4/10 Poor

Kent

Travelled with family
Hotel is run down and showing its age. Pool was freezing cold, rooms are worn , no hot water, dirty.
Stayed 2 nights in Mar 2024
Response from Laura A. on 25 Mar 2024
We are sorry to hear that we did not meet your expectations. We will discuss the issues of cold water in the pool and the room with the appropriate staff, as well as the cleanliness issue with housekeeping.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots fun for the kids. Took a long time to get hot water in the shower, while the sink had hot water faster than at home.
Stayed 1 night in Mar 2024
Response from Laura A. on 25 Mar 2024
We are delighted to hear that the kids had fun during their stay! We appreciate the feedback regarding the issue with the water. We are currently working to update a few things to have it work better! Hopefully we can see you again the future.

8/10 Good

Pamella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Laura A. on 28 Feb 2024
Thank you for staying with us. We wish we could have made your stay a 10 out of 10! We are always working to give the best service possible, so if there was anything we could have done better, please let us know!

2/10 Terrible

David

Travelled with family
The smell
Stayed 1 night in Feb 2024
Response from Laura A. on 28 Feb 2024
Thank you for your feedback regarding your stay. We are very sorry that it did not meet your expectations. We have talked directly with maintenance regarding the smell, and are working to figure out what is causing it, so that it can be fixed. We hope that you will still consider us in the future.

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Feb 2024
Response from Laura A. on 28 Feb 2024
We are very sorry to see that your stay did not meet your expectations. We always want to give the best service possible and love to hear feedback of how we could have made it better. If you have any concerns or notes, please feel free to let us know.

8/10 Good

Roshanda R

Stayed 1 night in Feb 2024
Response from Alexis R. on 20 Mar 2024
Thank you for staying with us! If there was anything we could have done better to make your next stay a 5-out-of-5, don't hesitate to reach out to us at any time. We hope to see you again!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura A. on 24 Feb 2024
Thank you for staying with us! I wish that your stay could have been a 10 out of 10. We are always happy to hear feedback as to what could have made your stay better. If you have any concerns, please let us know!

8/10 Good

Brandi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The pool area was great for my kiddo and was sectioned off so that he could play in the very shallow area and I didnt have to worry.
Stayed 1 night in Feb 2024
Response from Laura A. on 24 Feb 2024
Thank you for staying with us and we are glad to hear you and your family enjoyed the pool. If there was anything we could have done to make your stay a 5 out of 5, please feel free to let us know!

10/10 Excellent

Emily, Watertown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura A. on 22 Feb 2024
We are so glad to see that you enjoyed your stay with us. Thank you for the feedback and hopefully we will see you again in the future!

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel before and it’s always been a great stay !!
Stayed 2 nights in Feb 2024
Response from Laura A. on 20 Feb 2024
We are so glad that you enjoyed your stay with us. Not just this time, but before as well! Hopefully, we will see you again soon!

8/10 Good

Megan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura A. on 20 Feb 2024
Thank you for staying with us. I am sorry to see that we did not entirely meet your expectations. If there was anything we could have done to make your stay better, feel free to reach out and let us know!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Laura on 18 Feb 2024
Thank you for staying with us, we are sorry to hear that we did not meet all of your expectations. If there is anything that we could have done better, please feel free to let us know!

10/10 Excellent

Roger, Headingley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandkids loved the pool
Stayed 2 nights in Feb 2024
Response from Laura on 18 Feb 2024
We are delighted to hear that you enjoyed your stay. Hopefully we will see you again in the future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Laura A. on 6 Feb 2024
Thank you for staying with us and we are delighted to see that you enjoyed your stay! We hope to see you again!

4/10 Poor

Julie and Clarence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The smell of sewer was so strong. We staying on the 6th floor in the towers. It was awful. Every time i walked back in our room i got a headache. Didnt seem safe to be breathing that in. Paid over $180/night.
Stayed 2 nights in Jan 2024
Response from Alexis R. on 20 Mar 2024
Thank you for staying with us, and we apologize that the sewer smell issue made for a less-than-enjoyable stay. We sure haven't been enjoying it either, and this area is currently closed while a permanent solution is being found. We appreciate having you as our guest, and hope to see you again!

10/10 Excellent

Lenni

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very nice hotel. My kids loved the pool area. We will definitely be coming back everytime we come to Fargo.
Stayed 1 night in Jan 2024
Response from Laura A. on 27 Jan 2024
We are so glad that you and your family enjoyed your stay with us! Can't wait to see you again in the future!

8/10 Good

Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Laura on 29 Dec 2023
Thank you for staying with us. We are sorry to see that we did not quite meet your expectations. If there was anything we could do better, please let us know.

10/10 Excellent

Robert, West Fargo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff greeted me with a Smile and check in was fast and easy! The Dining and Bar Staff were also Friendly and Easy to talk with!Breakfast was Great!
Stayed 1 night in Dec 2023
Response from Laura A. on 27 Jan 2024
Thank you so much for the wonderful feedback and we are delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Todd

Stayed 1 night in Dec 2023
Response from Laura on 25 Dec 2023
We are glad to see that you enjoyed your stay with us! Thank you and hope to see you again!

10/10 Excellent

Megan

Stayed 1 night in Dec 2023
Response from Laura on 25 Dec 2023
Thank you for staying with us! We are glad to see that you enjoyed your stay.

10/10 Excellent

Janet

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura on 24 Dec 2023
We are delighted to see that you enjoyed your stay with us! Thank you for staying and hopefully we will see you again soon!

4/10 Poor

DAVID

Stayed 1 night in Dec 2023
Response from Laura on 24 Dec 2023
We are very sorry that your stay did not meet your expectations. If there is anything we could have done better, please let us know.

6/10 Okay

Gay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura on 18 Dec 2023
We apologize that your stay did not meet your expectations. If there is anything we could have done to make your stay better, please let us know! We strive to make every guests experience the best possible experience.

10/10 Excellent

Alicia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura on 16 Dec 2023
We are delighted to see that you thoroughly enjoyed your stay with us! Thank you for choosing us and we hope to see you again in the future!

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura on 16 Dec 2023
We are delighted to see that you enjoyed your stay with us! Thank you for choosing us and we hope to see you again in the future!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura on 18 Dec 2023
We are so delighted to see that you thoroughly enjoyed your stay with us! Thank you for staying and we hope to see you again in the future!

10/10 Excellent

jim

Stayed 1 night in Dec 2023
Response from Laura on 14 Dec 2023
We are delighted to see that you enjoyed your stay with us! We hope to see you again in the future.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Laura on 24 Dec 2023
We are delighted to see that you enjoyed your stay with us! Thank you for staying and hopefully we will see you again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura on 11 Dec 2023
We are delighted to hear that you enjoyed your stay and hope to see you again in the future!

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Alexis R. on 5 Dec 2023
We're glad you enjoyed your stay with us! If there was anything we could have done better to make your next stay a 5-out-of-5, don't hesitate to reach out to us at any time. We appreciate having you as our guest!

10/10 Excellent

Jerad

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Alexis R. on 5 Dec 2023
We appreciate having you as our guest! We hope to see you again!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean. Reasonable good prices and very good breakfast.
Stayed 2 nights in Nov 2023
Response from Alexis R. on 30 Nov 2023
We're glad to hear you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from Laura on 11 Dec 2023
We are delighted to see that you enjoyed your stay with us. Hopefully we can see you again in the future.

6/10 Okay

Jason

Business traveller
Stayed 1 night in Nov 2023
Response from Alexis R. on 13 Nov 2023
Thank you for staying with us! If there was anything we could have done better to make your next stay a 10-out-of-10, don't hesitate to reach out to us at any time. We hope to see you again!

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Laura on 9 Nov 2023
We are glad to hear you enjoyed your stay but seems there may be room for improvement. If there is anything we can do to improve it for next time, please let us know!

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for my needs
Stayed 4 nights in Oct 2023
Response from Alexis R. on 4 Nov 2023
We're glad you enjoyed our convenient central location in Fargo! We hope to see you again!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Downfall was the layout. It wasn't very convenient to an elevator. It was difficult to find our room. We enjoyed the Sports lounge, the coffee shop, the hotel shuttle and our room. Sadly we werent able to experiece the pool area or resturant.
Stayed 1 night in Oct 2023
Response from Laura on 30 Oct 2023
We are delighted to see that you enjoyed not only your room but the amenities that we provide as well! You are correct that the layout is best put, "unique". Hopefully you can stay with us again and dine in the restaurant!

2/10 Terrible

Jason

Stayed 1 night in Oct 2023
Response from Laura on 30 Oct 2023
We are sorry to hear that your stay did not meet your expectations. If there are any notes you have for improvement we greatly appreciate any and all feedback.

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was very nice and quiet and pool was clean. Pool was quite chilly water. Was very disappointed that being a child oriented hotel, they did not have any dining option open for under 21 in the evening. Website we couldn't get to work to even see a menu to order something to pick up and no paper menu available at the front desk. Had to order KFC using uber eats. Our granddaughter was very disappointed.
Stayed 1 night in Oct 2023
Response from Laura on 30 Oct 2023
We are very sorry to hear that your stay did not meet your expectations. We will get with the appropriate departments to address your concerns.Thank you.

10/10 Excellent

Julianne

Stayed 1 night in Oct 2023
Response from Alexis R. on 18 Nov 2023
We're glad to see you had an excellent stay with us! We hope to see you again!

8/10 Good

Timeka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Hot tub is extremely loud. Other than that, it was a great stay.
Stayed 1 night in Oct 2023
Response from Laura on 30 Oct 2023
We are glad to see that you enjoyed your stay, other than the noise. We hope to see you again in the future!

4/10 Poor

Hannah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and musty. Needs to be updated badly.
Stayed 1 night in Oct 2023
Response from Alexis R. on 21 Oct 2023
We appreciate your feedback and are sorry to hear that you found your recent stay at our hotel to be less than satisfactory. We are always looking for ways to improve & refresh, and hope you might give us another chance in the future!

10/10 Excellent

jim

Stayed 1 night in Oct 2023
Response from Laura on 21 Oct 2023
Thank you for staying with us and we are delighted to hear that you enjoyed everything! We hope to see you again in the future!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Alexis R. on 20 Oct 2023
We appreciate having you as our guest! We hope to see you again!

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Alexis R. on 17 Oct 2023
Thanks so much for spending some time with us, and for taking the time to leave us a great rating! We hope to see you again!