Hotel Neos Matala

Property class: 1

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Reviews

8.0 out of 10
Very good
A free breakfast buffet, a poolside bar and a terrace are just a few of the amenities provided at Hotel Neos Matala. Active travellers can enjoy amenities, such as beach volleyball and cycling, at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

A hotel room with a bed, a small white bedside table, a mirror, and a water dispenser.

Single Room

  • Mountain view
  • 194 sq ft
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

A hotel room with a bed, two nightstands, a desk, and a wall-mounted electrical outlet.

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Triple Room

A hotel room with two beds, a desk, a chair, a small table, and a door.

Standard Triple Room

  • Mountain view
  • 258 sq ft
  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, Mountain View

A hotel room with a bed, a desk, a chair, a television, a small refrigerator, and a window with a view of trees.

Classic Room, Mountain View

  • Mountain view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the area

Located in Faistos, Hotel Neos Matala is in the city centre and near the beach. The area's natural beauty can be seen at Agiofarago - Marsalo and Beach of Matala, while Museum of Cretan Ethnology and Museum of Messara are cultural highlights. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with horse riding and hiking/biking trails. Visit our Matala travel guide
Map
Mainroad, Matala, Faistos, Crete Island, 70200

What's nearby

  • A rocky landscape with numerous caves and a person standing on a ledge.
    Beach of Matala
    7 min walk - 0.6 km
  • Caves of Matala
    7 min walk - 0.6 km
  • Roman Caves
    7 min walk - 0.6 km
  • Red Beach
    10 min drive - 1.6 km
  • Palace of Phaistos
    18 min drive - 12.2 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis)
    72 min drive

Restaurants

  • Zafiria Cafe
    7 min walk
  • The Mermaid Matala
    7 min walk
  • The Two Brothers Restaurant
    8 min walk
  • MAD IRIE
    9 min walk
  • Anemi
    8 min walk

About this property

Hotel Neos Matala

  • Hotel by the ocean
  • A free breakfast buffet, a poolside bar and a terrace are just a few of the amenities provided at Hotel Neos Matala. Active travellers can enjoy amenities, such as beach volleyball and cycling, at this hotel. In addition to a garden and a playground, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • A seasonal outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Limo/town car service, bike hire and express check-out
    • Express check-in, multilingual staff and luggage storage
  • Room features
  • All rooms are individually decorated, and boast comforts such as furnished balconies and air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • 32-inch LED TVs with satellite channels
    • Wardrobes/cupboards, full-sized fridge/freezers and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10 AM
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Bicycle rentals
  • Library
  • Playground
  • Seasonal outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Double-glazed windows
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Electric kettle
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 November to 30 April:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 0.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 70 per vehicle (one-way, maximum occupancy 4)
  • Air conditioning fee: EUR 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1039K011A0052300

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 8:30 AM to 8 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Neos Matala have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:30 AM to 8 PM. The swimming pool is closed seasonally each year from November 1 until April 30.

Is Hotel Neos Matala pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Neos Matala?

Self-parking is free at this property.

What time is check-in at Hotel Neos Matala?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM.

What time is check-out at Hotel Neos Matala?

Checkout is at 11:00 AM.

Does Hotel Neos Matala provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 70 per vehicle applies.

Where is Hotel Neos Matala located?

Located in the heart of Faistos, this hotel is within a 10-minute walk of Caves of Matala and Beach of Matala. Roman Caves and Matala Caves are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Neos Matala Reviews

8.0

Very good

8.2

Cleanliness

7.8

Location

8.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 17 out of 54 reviews
Rating 8 - Good. 21 out of 54 reviews
Rating 6 - Okay. 11 out of 54 reviews
Rating 4 - Poor. 5 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for single 👍👍good for stay near the beach
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and great accommodations for a great price!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness
It was very clean and quiet. Good breakfast and nice people. Exellent please to relax
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
It is a basic hotel but clean and tidy. Nice hosts - unfortunately pool was out of action awaiting repairs but beach 10 mins walk down the road so not a major issue
Stayed 8 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but workable. Nice balcony to relax on not much of a view . Shower is very small a thin person would barely fit but the water was hot. Came with a small.fridge freezer and worked great once plugged in. A/C was available but they removed the remote thinking I would not need it so room was stuffy and opening the bacony door helped a bit until the mosquitoes made their way in so that was annoying. Breakfast was very good no complaints. About a 10 minute walk into town so not a big deal and flat. I would suggest checking that the A/C remote is in your room before front desk closes. I would have rated the place higher if not for this. Again simple clean small room but served the purpose. Bed was a bit on the hard side.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

We had a very nice stay at this beautiful hotel. We had a very nice and clean room, the breakfast is very good, the swimming pool is very nice and the location is great, the owners are very friendly and helpful. We would like to come back to this hotel again.
Stayed 8 nights in Jun 2023
Verified review

6/10 Okay

Took a chance on high ratings on booking website and anticipated basic accommodation, it’s true for “basic value” somehow disappointed us. Lots of cats in the premises, good for cats lovers and bad for people allergic to cats.
Stayed 2 nights in May 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Die Ausstattung des Zimmers war nicht zeitgemäß, das Zimmer und vor allem das Bad waren klein, die Dusche winzig und das Wasser lief über, die Wassergläser winzig und nicht zu gebrauchen, Klimaanlage nur gegen Aufpreis, die Betreiber waren wenig herzlich und hilfsbereit, der Stil unangemessen, das Frühstück dürftig, noch gerade vertretbar, Haus und Garten und der Pool sind hübsch und nett angelegt, die Lage zum Ort gut, allerdings ein Auto- und Motorradverleih auf der anderen Straßenseite mit oftmals entsprechenden Lärm. Gemessen am Preis insgesamt aber noch okay.
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le calme.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Cet établissement possède une bonne proximité de la plage et des établissements de restauration.
Stayed 7 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simpelt og rigtigt græsk hotel

Simpelt og rigtigt græsk hotel med utroligt venligt tysk værtspar. Servicen stopper ikke. Der er morgenmad med i prisen og AC kan lejes for 5Euro pr døgn (anbefales) fordi der er myg.
Stayed 7 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive proprietors. Convenient location a short walk from Matala.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service

schöne Unterkunft-ein wenig in die Jahre gekommen

Gut angekommen, gute, ruhige Lage am Ortsrand, nette Gastgeber und gutes Frühstück. Ausgangspunkt für tolle Ausflüge, hilfreiche Unterstützung. Strand besser nicht im Ort nutzen - es gibt viele schönere rundherum.
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay at this hotel. The position is great and the rooms have everything you need. The staff is very friendly and the check in time is flexible according to your needs, which is very helpful. Also, it's perfect for you if you like cats!
Stayed 3 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Très bien pour une nuit

Très bon accueil des propriétaires, chaleureux et attentionnés. Le petit-déjeuner est inclus et varié. Très bien situé, à pied de la plage et du centre de Matala. Piscine agréable. Chambre rudimentaire mais ok pour une nuit.
Stayed 1 night in Aug 2020
Verified review

6/10 Okay

Liked: Staff & service

chambre bien située mais peu attrayante

Hôtel très basique avec une chambre peu confortable. Matelas et oreillers peu douillets Salle de douche avec toilette exiguë . Cependant hôtes conviviaux et hôtel bien situé non loin de la plage de Matala
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old school bohemian charm in Matala

A very comfortable, slightly quirky, original and welcoming stay at an independent hotel with some original charm! It’s not super slick but it is cute and comfy and charming in an old school hippy Matala style and I liked it.
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'unico neo è che non ci sono sufficienti posti auto per tutti, ma non è difficile trovare parcheggio, gratuito, nelle vicinanze. Bastava dirlo prima.
Stayed 10 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Unterkunft. Ein deutsches Paar führt das Hotel, die beiden sind sehr herzlich und nett. Zu Fuß ist man in 5 Minuten direkt mitten in Matala oder am Strand! Echt toll!
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Hors du tumulte

Un peu en retrait de l’agitation de Matala, mais le centre reste à 5 min à pied. Jolie chambre, propre et fonctionnelle avec petite terrasse qui donne sur un jardin. Très bon accueil. Le lit un peu dur à mon goût, mais ça va
Stayed 3 nights in May 2019
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities, room comfort

à éviter

hôtel qui aurait besoin d'être refait , porte des wc ne ferme pas , la porte d'entrée laisse passer la lumière du couloir au petit déjeuner musique rock
Stayed 1 night in May 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hôtel pas cher certes mais spartiate
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Staff & service

Conveniently located

Small but comfortable room with attached balcony/patio a short walk to main beach and plaza. Friendly, efficient staff. Plenty of shaded seating by the pool. Breakfast is adequate but underwhelming. Parking is on site. Smoking is evidently allowed in all rooms.
Stayed 3 nights in Aug 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

charmant petit hotel familial

à 300m de la plage de Matala, cet hotel de 18 chambres est tenu par un couple d'allemand et leur assistante anglaise. des gens adorables! ambiance typique de la Crète. L'essentiel est là pour passer un bon séjour : piscine, climatisation, frigo, balcon, grand lit et propreté de l'établissement. nous ne sommes que dans un 2 étoiles et pourtant c'est agréable. je recommande pour les gens aimant la simplicité et la gentillesse.
Stayed 16 nights in Jul 2017
Verified review

6/10 Okay

Liked: Cleanliness
Hoteliers sympatiques, déco viellote tendance 70's, emplacement au calme dans Matala, village sans intérêt
Stayed 3 nights in Jul 2017