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The hotel room was clean. The beds were not very comfortable. You get what you pay for. Overall, it was a value for us as we only stayed 7 hours! Most importantly, it was clean.
Bed was comfortable, but room was pretty dirty. It was hard to get the room temp under control. Bath tub you could clearly tell was not cleaned. Hotel was pretty loud.breakfast was poor
Kristy
Stayed 2 nights in Feb 2023
Response from Guest Services Manager on 9 Feb 2023
Kristy, please accept my sincerest apologies on behalf of our team for the inconveniences you faced during your stay due to the condition of your room. I have shared your feedback with our team so we can continue to improve and provide the best possible experience for all of our guests.
4/10 Poor
Marshall
Travelled with family and small children, Business traveller
30 Jan 2023
Liked: Staff & service
Disliked: Amenities
Service from staff was great. They allowed a late checkout with no issue. They also provided an ironing table and iron for me to use; all I had to do was ask. Unfortunately, though, the continental breakfast was a joke; dry muffins, cereal, yogurt, or oatmeal. The beds also left me stiff and sore.
Marshall
Stayed 1 night in Jan 2023
Response from Guest Services Manager on 31 Jan 2023
Thank you for your review, please accept our sincerest apologies for failing to exceed your expectations.
Friendly desk person. Quick check in. Halls and staircase could have been cleaner. Rooms were decent. Seemed old. Beds were nice and comfortable. Good for the price
No elevator but has second floor, wasn't an issue for us but incase anyone elderly or cannot do stairs make sure to request lower floor only. Hotel was ok for not being updated in a few years. Was quiet.
Checkin was very helpful and friendly. Very clean. Basic continental breakfast but was sufficient. For the amount we paid were very satisfied. Only downside was no refrigerator or microwave in our room.
The staff were friendly. The weed smell in the hallway was overpowering.
Dennis
Stayed 1 night in Jun 2022
Response from Fairmont AGM on 13 Jul 2022
Thank you for your review. I’m sorry to hear about the smell in the hallway, but I really appreciate you bringing this issue to my attention. That is not a normal smell for our hotel and I will look into it further. I hope to have the chance to have you as our guest again.
10/10 Excellent
Frances
Travelled with family
15 Jun 2022
Liked: Cleanliness, staff & service, amenities
It was a pleasant stay
Frances
Stayed 1 night in Jun 2022
Response from Fairmont AGM on 13 Jul 2022
Thank you for your review! We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!