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Reviews of Suburban Studios

2 out of 5
Suburban Studios
930 East Grafton Road, Building B, Suburban, Fairmont, WV

Reviews

7.4

Good

Rating 10 - Excellent. 56 out of 177 reviews" "
Rating 8 - Good. 57 out of 177 reviews" "
Rating 6 - Okay. 28 out of 177 reviews" "
Rating 4 - Poor. 24 out of 177 reviews" "
Rating 2 - Terrible. 12 out of 177 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 6 nights in Apr 2022

2/10 Terrible

Pravin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly with cigarette smoke. Alarm clock was broken. No replacement or apologies. Towels delivery extremely slow. No facial tissues , no stationary or pen. Rooms was filled with cigarettes smoke , no other room was offered. I SHOULD GET MY MONEY BACK.
Stayed 1 night in May 2022

2/10 Terrible

James

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
nothing good about the place. black mold in shower area, had to use a butter knife to shut the door, front desk just said to slam it hard or do the best we could, phone didn't work they know about it.web site said there was a free breakfast but no food just rut gut coffee. no discount or a sorry for the problems. NEVER stay there again.
Stayed 1 night in Apr 2022

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean the bed was very comfortable. Room is very outdated, needs TLC with updating. Carpet on floor old, curtains falling apart, It needs upgrading.
Stayed 1 night in Apr 2022

6/10 Okay

Margaret

Stayed 1 night in Apr 2022

8/10 Good

Penny, Owen Sound

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This time we stay in one of the renovated rooms. More comfortable and much better pillows. The receptionist was very accommodating in getting us a ground floor room with two beds.
Stayed 1 night in Apr 2022

4/10 Poor

Kathleen, Worthington

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel was easy to find. First disappointment was the news of no daily buffet breakfast which is clearly listed as a hotel ammenity. Rooms have a kitchen so he told us to make our own breakfast!. In room was terrible carpet stains, torn blinds like a tiger had been in the room, mold all along the bathtub, no tub stopper, stained washcloths, no hand towels, no kitchen cloths or soap for cleaning surfaces, no potholders, and no instructions for the stove top to work (just turning the knobs doesnt turn them on). Hoped to spend multiple weekends here when attending 3 day baseball games but wont be back. Its a cheap place but not comfortable risking our health over all the bad things there.
Stayed 2 nights in Apr 2022

4/10 Poor

Elaine

Disliked: Cleanliness
No breakfast and smelly
No restuarant/bar, no breakfast and the room smelled heavily of chemicals. Couldnt wait to leave.
Stayed 1 night in Apr 2022

8/10 Good

Penny, Owen Sound

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unpleasant smell in room, like cleaning solution combined with old smoke.
Stayed 1 night in Apr 2022

8/10 Good

Jesica

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

6/10 Okay

Roland

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast, trash in hall ways, no handicap facilities.
Stayed 1 night in Mar 2022

2/10 Terrible

Ahmed

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old The AC/Heater was ancient and sounded like a Lawnmower all night long Could not sleep at all
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing experience but staff was nice!
The staff was very nice, but most likely overworked. I felt like I got the old switcharoo because I booked it after reading it’s reviews and its rating was 8.5/10, but it was FAR from that unfortunately.
Stayed 1 night in Jan 2022

10/10 Excellent

Lei

Stayed 5 nights in Dec 2021

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please AVOID. IRRITATING Service
I asked the front desk manager for refilling some of the dishes during breakfast & here is the reply - "I will NOT refill the breakfast...Leave a review if you want", you can imagine the kind of service this hotel provides. He hides the guest sensor (that rings a bell in the office) during breakfast hours & conveniently vanishes till 10 am. Do they think we are beggars staying in your hotel wanting to eat the expired bread and muffins? This guy is just not fit to be in any job. The owners unfortunately do not know what smile is. They have a plastic face through the day even if you wish them. The cleaning ladies are the only people who at least empathize with you. Thrash can in gym is not cleaned for 5 days and holds beer bottles sending out stinkers. Bath rooms is in a pathetic condition with molds & wall papers coming off on all sides. They provide some of the cheapest toiletries, probably just for the sake of fulfilling statutory requirement. Over all it was disappointing & more so very irritating experience, esp during breakfast.
Stayed 2 nights in Nov 2021

10/10 Excellent

Ramesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay
Stay was good and mornign breakfast with less options but that is ok for the price.
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
Leave aside the shoddy appearance of the hotel interiors. When the front desk staff says "I will NOT refill" the breakfast area,
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Just ok
Need more utensils in the room. Just very basic for 1 person in a 4 people room. Stale breakfast with old bread
Stayed 1 night in Nov 2021

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2021

10/10 Excellent

ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Oct 2021

8/10 Good

Etta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Ronald

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The property is worn down, with doors and painted walls chipped. There were bugs, the hallways and room had a terrible odor that they attempted to cover with a perfumed Febreze smell. The bedspread was stained, had spots of food on it, as well as hair.
Stayed 1 night in Sep 2021

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riff raff
The only thing that was wrong with this place was 2 things...breakfast used to be great now we have to go out because they do not have the big breakfast since covid hit. The other thing is there is still riff raff in the hotel. My husband was walking to our room when a woman approached him to help her. She was in a fight with her man. She was hitting him and he was hitting back. He just walked away. The last time we stayed there we had to witness a young man being carried out if the room in a body bag. He was an overdose. We like the location because it is close to family but might be going somewhere else because of these problems
Stayed 2 nights in Aug 2021

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Find Something Better
We checked in and struggled to find our room since a point and 'up there' was all that was offered. The hotel had a strange smell throughout and was just dingy and not well lit. Bedding was stained, carpet wasn't clean, drapes were torn. All outside doors were consistently propped open. Pool looked green and wasn't maintained at all. Fitness equipment didn't even work. Half the TV stations didn't work. Customer service was lacking. Our key stopped working at one point. The restaurant wasn't even open. Dogs were allowed, which I thought was cute at first until our neighbor decided to bark at all hours-both dog and its owners. This was embarrassing to bring my son to, as he and I had to 'fix' certain things in our room. Right as we walked in the smoke detector was dangling from the ceiling and beeping. I adjusted the batteries and adjusted it so that it was actually screwed into the structure. The toilet wasn't working at first, so I managed to fix that, too. Also, in our haste to leave we left headphones. Called almost as soon as we were home and never received our promised call back. Just all around a disappointment in an otherwise okay trip.
Stayed 2 nights in Jul 2021

4/10 Poor

Jan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I had no idea that hotel was under construction. The showers had rust and yellow water coming out of the taps. The doors to the exterior of the buildingWe’re not secure.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dismal breakfast… not even butter for the waffles.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems. Clean upgraded room. Super nice!
Stayed 2 nights in Jun 2021

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, room comfort
No complaints... everything was tidy. There was an odd smell, probably the new cleaning agents due to covid. But, we had a very nice stay. Thank you.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

William

Travelled with family
Disliked: Property conditions & facilities, room comfort
They put my room at the very end of all the construction that was on going and neglected to tell us that it was happening I had to go back to the office three times to get a key to work
Stayed 4 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is difficult to find, access road has multiple potholes. Everything is dated, not very clean. Sheets had stains on them. Refrigerator in the room is very noisy. Bathroom has mold. Location is very quiet however
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Interstate close and clean but a lot left to be desired.
Stayed 5 nights in May 2021

8/10 Good

PAULA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Trash
Hotel from the outside looks like a trap house. You can tell there’s drug activity going on their. It’s old although they’re doing repairs to it you can’t tell. Construction starts at 6 am so you do get to sleep in
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth it for the price. Good location.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Layout of the building was quite unique with one sing undergoing extensive upgrades. We had an end room which was nice. Only complaint is ice machines were down and it was a very long walk to front desk to get ice. Also there are no elevators so if disabled, you should request first floor. Overall nice, clean, very affordable place to stay with very nice staff!
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was going fine until 10:45 when some rude women bust in my door unannounced, asking”Are you checking out today”. An obvious invasion of privacy was’nt even followed up with a apology of any sort. Did I mention checkout is at 12. She woke me, scared the hell out of me, and has me wondering about all sorts of security issues. I will not be staying again being that all she had to do was call my room...Shady to say the least
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely dirty. The construction crew they hired to finish the hotel spent every night I was there smoking cigarettes and pot and partying extremely loudly. It was like a frat house. Really bad environment for a family because they repeatedly became hostile towards my husband. I would avoid this hotel.
Stayed 2 nights in Mar 2021

2/10 Terrible

Juanya

Business traveller
Disliked: Property conditions & facilities, room comfort
Was given a room that some one else was in, I walked in on a naked man! 100% pissed! Will not be back! And I was a regular who stayed 4/6 times a week.
Stayed 1 night in Mar 2021

10/10 Excellent

Mitchell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep looking unless you like dumps !
This place is terrible ! One of the worst places I’ve ever stayed at. There were trash bags piled up outside at the exit doors. Trash bags in the hallway and ladders and stuff piled in the stairwells. The parking lot was dark and the far door from the lobby didn’t even have a lock on it ! This Extended Stay Hotel DID NOT even have a coffee pot in the room. The restaurant was shut down and looked like a place to store things. We went to the hotel bar and arrived to KFC trash and other trash around. The bar stools themselves were filled with drunk hotel staff and only left two chairs for “ customers “ ! There were many ceiling tiles missing. This is one of the nastiest most mismanaged overpriced hotels I’ve ever stayed at ! If you like to be disturbed by an out of date fire alarm going off in a building that has stair fire doors open or missing with trash laying around then this might be the place for you otherwise do yourself a favor and find another location to stay !!
Stayed 3 nights in Jan 2021

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service, room comfort
Good room needs more attention when cleaning
Staff and property was nice room were clean for the most part
Stayed 1 night in Dec 2020

6/10 Okay

Patricia

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Won't be booking here again.
We were told in advance we would be on the first floor. On arrival we were put on second floor, even after explaining my husband is disabled. There are no elevators. Good size spot of the carpet was torn up inside the room door. Appeared to have been scratched up by a dog. Kitchen had 1 spoon, 1 fork, 3 knives, 4 glasses, 2 plates, and 2 bowls. We took turns eating! Breakfast buffet was cancelled due to COVID. We were not even offered a discount from the room price, or coupons to get something elsewhere. I usually unpack our suitcases for extended stays, but the dresser drawers were falling apart. Room was pretty clean, beds and pillows very comfortable. Our keys quit working almost every day, requiring us to make numerous trips to the front desk during our 6-night stay. No maid service at all unless requested at additional fee.
Stayed 6 nights in Oct 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Very nice hotel. Quiet. Just off the highway and close to town
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Malinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick overnight stay
Quick overnight trip with a friend. Nice room for price. Included a warm take a way breakfast. No complaints.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wish I picked a different hotel!!
Don't waste your time or money here! First room: toilet didn’t work, mold on ceiling in bathroom, stains on bed covers, AC falling apart literally. Second room was ok and livable for one night.
Stayed 1 night in Aug 2020