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Reviews of Fairbanks Princess Riverside Lodge

3 out of 5
Fairbanks Princess Riverside Lodge
4477 Pikes Landing Rd, Fairbanks, AK

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 160 reviews" "
Rating 8 - Good. 50 out of 160 reviews" "
Rating 6 - Okay. 24 out of 160 reviews" "
Rating 4 - Poor. 7 out of 160 reviews" "
Rating 2 - Terrible. 6 out of 160 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely chef's garden! Comfortable room.
Stayed 1 night in Aug 2023

10/10 Excellent

YIN HSING-WEN

Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant lodge handy for the airport
The lodge is by the river quite a way from the centre of Fairbanks. It is convenient to the airport and they offer a free airport shuttle for guests. The menus for each of the two restaurants did not offer anything we found appealing and were pricey. We walked to a place at Pike’s Landing for dinner that was OK. The lodge offered a shuttle service into downtown but we decided to use the bus service from the bus stop on the road nearby. These buses run on a loop route that intersect with other bus loops and we found the drivers pleasant and able to offer advice about the service. As a bonus, these buses are free for seniors. Regarding the lodge, it was clean and nicely decorated. Our room was fine, with a comfortable bed and good hot water.
Stayed 1 night in Sep 2023

8/10 Good

Lori

Stayed 1 night in Sep 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel for myself, I get a free coupon for asking that I can skip housekeeping, that way I can get $5.00 off from like having breakfast and shopping in this gift shop. I can always go there sometime if I had to.
Stayed 3 nights in Aug 2023

10/10 Excellent

Honki, Moronvia

Liked: Cleanliness, staff & service, property conditions & facilities
This is nice place to stay with your family
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, helpful and friendly. Comfortable room. Had a great meal at the Edgewater Restaurant: not too fussy, but elegant and delicious.
Stayed 1 night in Sep 2023

6/10 Okay

Thomas

Travelled with partner
I have never stayed anywhere that was so rigid about its check in time. There were three people just sitting at the front desk and they would not check us on until 3PM. Didn’t even check to see if our room was ready, just stuck to their 3PM time frame, so we had to stand there for 20 minutes waiting until 3. The lodge itself feels like a convalescent center, all it was missing was wheelchairs in the hallways. At least it was cheap.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendli, helpful staff. Pretty quiet for all the people on site.
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place.
Stayed 1 night in Aug 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens around the property and the back deck were amazing.
Stayed 1 night in Aug 2023

6/10 Okay

Anne

Liked: Cleanliness, staff & service
It feels a little run down. It could use an update.
Stayed 1 night in Aug 2023

10/10 Excellent

Mary Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, kind and courteous staff, perfect location, reasonable price. Thank you so much!
Stayed 1 night in Aug 2023

4/10 Poor

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We were placed in a room in the lowest level. The room was musty. The hotel was booked. I am disappointed that I spent three nights and was down there when folks that came in for one night were upstairs. When I went to checkout the front desk was not responsive.
Stayed 3 nights in Aug 2023

6/10 Okay

Hank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Danielle

Disliked: Cleanliness, property conditions & facilities
Do Better Princess! Clean your Rooms
The hotel is very nice. The rooms are spacious. Once we got over the initial “this room is really nice” I started noticing that the carpet wasn’t vacuumed, the toilet had pee stains and the tub was still dirty. It looked liked they did the bare minimum to clean the room. Was very disappointed and a little grossed out. We even found the previous guests empty envelope which held the room keys. Not what I was expecting for a Princess Hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, but the food was awful at the restaurant—overcooked, greasy.
Stayed 3 nights in Aug 2023

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

JEFFERY

Stayed 1 night in Aug 2023

10/10 Excellent

Lonnie

Stayed 1 night in Aug 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairbanks
Really nice place, service was awesome
Stayed 2 nights in Aug 2023

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Princss
The hotel caters to cruise stays on land. So it's nice. Though it shows some wear, it was comfortable. Ask for a river view, otherwise you're starting at a parking lot. Staff told us we had a river but we didn't. Make sure they are correct before using the bathroom.
Stayed 1 night in Aug 2023

10/10 Excellent

Judge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Just enjoyed the stay.
Stayed 1 night in Aug 2023

2/10 Terrible

David

Stayed 1 night in Aug 2023

10/10 Excellent

Cory

Stayed 1 night in Aug 2023

6/10 Okay

Cheryl

Stayed 2 nights in Aug 2023

2/10 Terrible

Matt

Stayed 1 night in Aug 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy and no hassles and that's what a needed from the intermediate stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, property conditions & facilities
Located near the airport on the river. Short drive to Walmart and Fish and Game. Beautiful garden.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Lovely room. Very clean and welcoming. Staff were super!
Stayed 2 nights in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Nicely decorated, high quality, clean, beautifully presented, and most of all comfortable. Great beds and pillows. Lovely views, even on the lowest level because of the river. My only complaint would be that it’s a bit complex to find the terrace rooms- it was a lot of remembering your sense of direction, but it’s a pretty big place. That’s understandable. Will be happy to stay here again and again! Oh, and I also wish there was a mini fridge and microwave in the room. That was a disappointment, but not a deal breaker.
Stayed 1 night in Aug 2023

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and congenial. Easy to move around Fairbanks for day trips.
Stayed 2 nights in Aug 2023

6/10 Okay

Joseph

Liked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Ghassan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathroom My room was not cleaned Manager didn’t care about my complaint
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer, Fishers

Travelled with family
Liked: Staff & service, amenities
We stayed here as part of our cruise land tour and bought an extra day through Expedia. We were grateful that our rooms were ready when we arrived, though the first room was musty, hot and had a strange odor. A second room smelled like smoke, even though it was supposed to be non-smoking. Our third room was lovely, cool and clean smelling. We ate at both restaurants and thought the food was above average. Our server was excellent and took great care of us. Generally, the staff in the gift shop and front desk were pleasant. We did not get a chance to roam the grounds as we were busy with activities. If I was to visit Fairbanks again, I would probably look for a different hotel.
Stayed 1 night in Aug 2023

6/10 Okay

Katie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Kaley

Stayed 1 night in Aug 2023

10/10 Excellent

Haley

Stayed 1 night in Aug 2023

8/10 Good

Sharla

Liked: Cleanliness, staff & service, property conditions & facilities
Great property - timing for check-in was delayed by about an hour because the whole hallway’s rooms were not clean by 3pm
Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Bo

WiFi is not working well, location is not convenient for eating. I had to ask air refresher to make the room smell Ok.
Stayed 1 night in Aug 2023

10/10 Excellent

Karthik

Stayed 1 night in Aug 2023

6/10 Okay

Suzanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Gift shop had poor food selections for one that is secluded. No other choice in walking distance. Menu was over priced and drinks were outrageous.
Stayed 1 night in Jul 2023

6/10 Okay

Suzanne

Travelled with partner
Disliked: Property conditions & facilities
Very close to airport and convenient location. Breakfast buffet price too high for what you get. Drinks are overpriced. But location…location…location
Stayed 1 night in Jul 2023