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Reviews of Candlewood Suites Fairbanks, an IHG Hotel

2.5 out of 5
Candlewood Suites Fairbanks, an IHG Hotel
551 Harold Bentley Ave, Fairbanks, AK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 317 reviews" "
Rating 8 - Good. 79 out of 317 reviews" "
Rating 6 - Okay. 12 out of 317 reviews" "
Rating 4 - Poor. 9 out of 317 reviews" "
Rating 2 - Terrible. 10 out of 317 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean and accommodating to my early arrival for a early check in
Stayed 1 night in May 2024
Response from LH on 21 May 2024
Dear Adam,Thank you so much for taking the time to review the Candlewood Suites Fairbanks and for your kind review. We are not often able to accommodate early check in. So glad we could accommodate you. Thank you for staying with us and if your travels bring yo back this way, I hope that you will stay with us again! Warm Regards,

2/10 Terrible

Marina

Stayed 2 nights in May 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, we really enjoyed our stay in Fairbanks!
Stayed 5 nights in Mar 2024
Response from LH on 2 Apr 2024
Dear Victoria,Thank you for taking the time to review the Candlewood Suites Fairbanks and thank you for your kind review. You are very much appreciated!If your travels bring you back this way, I hope that you will stay with us! Warm regards,

4/10 Poor

Zack

Travelled with partner
This hotel needs a refresh. It is a bit run down. On the other hand it has a full kitchen in the room which is a plus especially in Fairbanks which is a city with limited dining options. Staff is polite but not focused on the needs of tourists. Could not help with suggesting activities, etc.
Stayed 5 nights in Feb 2024
Response from LH on 27 Feb 2024
Dear Zack,Thank you for taking the time to review the Candlewood Suites Fairbanks. Please expand on how we are rundown? What needs were nor fulfilled by our staff? We pride ourselves on customer service so I am curious what was not provided?

8/10 Good

Silvia

Stayed 14 nights in Feb 2024
Response from LH on 20 Feb 2024
Dear Silvia,Thank you for taking the time to review the Candlewood Suites Fairbanks. You are very much appreciated. If your travels bring you back this way, I hope that you will stay with us. Warm Regards,

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Spacious rooms with multiple amenities and great service.
Stayed 1 night in Feb 2024
Response from LH on 16 Feb 2024
Dear Audrey,Thank you for taking the time to review the Candlewood Suites Fairbanks and thank you for staying with us! Thank you also for recognizing the room amenities and the customer service. You are very much appreciated!Your recommendation is the best is highly prized! If your travels bring you back this way, I hope that you will stay with us! Warm regards,

8/10 Good

Henok Adem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient location.
Stayed 2 nights in Feb 2024
Response from LH on 12 Feb 2024
Dear Henok Adem,Thank you for taking the time ti review the Candlewood Suites Fairbanks and for your kind review. I am glad you found the location to your liking.If your travels bring you back this way again, I hope that you will stay with us! Warm Regards,

10/10 Excellent

lisa

Stayed 7 nights in Jan 2024
Response from LH on 1 Feb 2024
Dear Lisa,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. If your travels bring you back this way I hope that you will stay with us. Warm Regards,

10/10 Excellent

Diedrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 12 nights in Jan 2024
Response from LH on 5 Feb 2024
Dear Diedrick,Thank you so much for taking the time to review the Candlewood Suites Fairbanks and for you kind review, Thank you for staying with us and thank you for the shoutout to the staff.If your travels bring you back this way again, i hope that you will stay with us. Warm Regards,

8/10 Good

Jeff, Cocoa Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, close to everything. Hotel was surprisingly warm even at -20F outside. I will stay here again...
Stayed 4 nights in Jan 2024
Response from LH on 30 Jan 2024
Dear Jeff,Thank you for taking the time to review the Candlewood Suites Fairbanks and thank you for your kind review. Your willingness to stay again is a great recommendation!Warm Regards,

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LH on 30 Jan 2024
Dear Jim,Thank you for taking the time to review the Candlewood Suites Fairbanks. If your travels bring you back this way, I hope that you will stay with us again. Warm Regards,

10/10 Excellent

Natividad

Stayed 2 nights in Nov 2023
Response from LH on 20 Nov 2023
Dear Natividad,Thank you for taking the time to review the Candlewood Suites Fairbanks and thankyou for staying with us and thank you for your kind review. If your travels bring you bac this way, I hope that you will stay with us! Warm Regards,

10/10 Excellent

Maria Lourdes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and comfortable. We enjoyed our stay and would like use this chain of hotels again.
Stayed 4 nights in Oct 2023
Response from LH on 2 Nov 2023
Dear Maria,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. I usually end these responses with and invitation to come back and see us, but you took care of that already!Warm Regards,

10/10 Excellent

Kyle

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! Room was clean, staff was amazingly nice and helpful.
Stayed 2 nights in Oct 2023
Response from LH on 16 Oct 2023
Dear Kyle,Thank you for taking the time to review the CAndlewood Suites Fairbanks and for your kind review. Thank you also for staying with us and for the shoutout to the staff! If your travels bring you back this way, I hope that you will stay with us! Warm Regards,

10/10 Excellent

FRANCIS

Stayed 3 nights in Sep 2023
Response from LH on 3 Oct 2023
Dear Francis,Thank you for taking the time to Review the Candlewood Suites Fairbanks and for your kind review. Thank you also for staying with us! If your travels bring you back this way again, I hope that you will stay with us!Warm Regards,

10/10 Excellent

Ami

Stayed 2 nights in Sep 2023
Response from LH on 16 Oct 2023
Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. You are very much appreciated! If your travels bring you back this way, I hope that you will stay with us . Warm Regards,

10/10 Excellent

Jeff

Stayed 1 night in Sep 2023
Response from LH on 6 Sept 2023
Dear Jeff,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. If your travels bring you back this way I hope that you will stay with us again. Warm Regards,Lloyd HuskeyGeneral Manager

10/10 Excellent

Deron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 8 nights in Aug 2023
Response from LH on 30 Aug 2023
Dear Deron,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. You are very much appreciated! If your travels bring you back this way, I hope that you will stay with us again!Warm Regards,

6/10 Okay

Kenneth

Stayed 1 night in Jul 2023
Response from LH on 13 Jul 2023
Dear Kenneth,What was the matter?

10/10 Excellent

LaNore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable "home away from home"
Enjoyed our stay. Lots of nice little touches in the "suite". Clean and comfortable. Would definitely stay there again. So nice to have a nice pet-friendly place to stay. Our Pepper enjoyed her stay as much as we did.
Stayed 2 nights in Jul 2023
Response from LH on 6 Jul 2023
Dear LaNore,Thank you for taking the time to review the Candlewood Suites Fairbanks. Thank you also for staying with us and for your kind review. You are very much appreciated!If your travels bring you back this way, I hope that you will stay with us again! Warm Regards,

10/10 Excellent

Jason

Stayed 5 nights in Jun 2023
Response from LH on 3 Jul 2023
Dear Jason,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. You are very much appreciated! If your travel bring you back this way, I hope that you will stay with us again! Warm Regards

10/10 Excellent

Reimah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't know it was an extended stay property. The accommodations were great with a kitchenette, living room and separate bedroom and bathroom. Very nice stay.
Stayed 2 nights in Jun 2023
Response from LH on 26 Jun 2023
Dear Reimah,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. If your travels bring you back this way, I hope you will stay with us again!

8/10 Good

Robert

Stayed 4 nights in Jun 2023
Response from LH on 26 Jun 2023
Dear Robert,Thank you for taking the time to review the Candlewood Suites Fairbanks and thank you for staying with us. If you travels bring you back this way again, I hope that you will stay with us.

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Tirza on 15 May 2023
Hi Tonya,Thank you for taking the time to tell us about your experience at Candlewood Suites FAIRBANKS. I am happy to hear you enjoyed your stay. We hope that if you're ever in the area you stay with us again!

10/10 Excellent

Dyanne

Stayed 2 nights in Apr 2023
Response from LH on 2 May 2023
Dear Dyanne,Thank you for taking the time to review the Candlewood Suites Fairbanks and of your kind review. Thank you also for staying with us. If your travels bring you back this way again, I hope that you will stay with us! Warm Regards

10/10 Excellent

SAMMYE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel, comfortable bed, spacious room, kitchenette, free laundry, with plenty of stores and restaurants nearby. Overall a great value.
Stayed 5 nights in Apr 2023
Response from LH on 17 Apr 2023
Dear Sammye,Thank you for taking the time to review the Candlewood Suites Fairbanks and thank you for your very kind review. You are very much appreciated. Thank you for the shoutout to the staff. If your travels bring you back this way again, I hope that you will stay with us!Warm Regards

10/10 Excellent

Mony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
It was amazing service. High quality amenities. Aurora call service was bonus. Full size kitchenette and complimentary laundry convenient for multiple nights stay. Highly recommend this hotel.
Stayed 6 nights in Mar 2023
Response from LH on 27 Mar 2023
Dear Mony,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. You are very much appreciated. If your travels bring you back this way, I hope that you will stay with us! Warm Regards,

10/10 Excellent

Kari

Stayed 7 nights in Mar 2023
Response from LH on 22 Mar 2023
Dear Kari,Thank you for taking the time to review the Candlewood Suites Fairbanks and thank you for staying with us and for your kind review. You are very much appreciated! If your travels bring you back this way, I hope that you will stay with us again! Warm Regards,

10/10 Excellent

Tsz Ling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are so friendly .
Stayed 1 night in Mar 2023
Response from LH on 13 Mar 2023
Dear Tsz Ling,Thank you for taking the time to review the Candlewood Suites Fairbanks. Thank you also for the shoutout to the staff. You are very much appreciated.If your travels bring you back this way, I hope that you will stay with us again!

10/10 Excellent

Brittany

Stayed 2 nights in Mar 2023
Response from LH on 8 Mar 2023
Dear Brittany,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. Thank you for staying with us and I hope that if your travels bring you back this way you will stay with us again. Warm Regards

6/10 Okay

Robina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Aurora Borealis was my mission. On duty staff had no idea how or where to best lookout. Very disappointing. Switched to another location for end of our trip!
Stayed 1 night in Feb 2023
Response from LH on 13 Mar 2023
Dear Robina,Thank you for taking the time to review the Candlewood Suites Fairbanks. Thank you also for staying with us. I am sorry you found the front desk lacking in information, but in their defense the Aurora does not appear evenly around the area. So "best" is subjective. Again sorry.

10/10 Excellent

Jim, Jacksonville Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few times we have not had some issue with a hotel stay. While this hotel is a very typical Candlewoods, the staff were great, the hotel very quiet and vey convenient plenty of food, shopping and sites to see. We would certainty stay here again
Stayed 7 nights in Feb 2023
Response from LH on 27 Feb 2023
Dear Jim,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. You are very much appreciated! Thank you also for staying with us and for the shoutout to the staff!I usually end these responses with an invite to come back but you already beat me to that! Warm Regards,

10/10 Excellent

Joshua

Stayed 2 nights in Feb 2023
Response from LH on 22 Mar 2023
Dear Joshua,Sorry this response is so late, but this just appeared in reviews box. Thank you for taking the time to review the Candlewood Suite Fairbanks and for your kind review. Thank you for staying with us and if your travels bring you back this way, I hope that you will stay with us.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was more than helpful. I hate that I cannot recall her name, I want to say Nina, was truly the sweetest. She called to check in on me when my arrival was delayed and was so very helpful. There was a young gentlemen that was also kind and helpful, even delivered my luggage right to my door when it was delivered from airport.
Stayed 2 nights in Feb 2023
Response from LH on 8 Feb 2023
Dear Misty,Thank yu for taking the time to review the Candlewood Suites Fairbanks and thank you for staying with us and for your kind review. Yes her name is Nina and the young man is Zane. By mentioning them they receive 500 points to their IHG account. so thank you for that.. You are very much appreciated! If your travels bring you back this way, I hope that you will stay with us again! Warm regards

8/10 Good

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good paid for room with roll in shower and was given one with tub and bench, Fairbanks is in the minus degrees in winter so going out is not unless you have to, no restaurant on site, no breakfast, lots of local hotels offer breakfast, they do have kitchens for people staying longer
Stayed 2 nights in Jan 2023
Response from LH on 31 Jan 2023
Dear Gerard,I am sorry about the roll in shower issues. There are only two on site and they are very popular. For your future travel information, Candlewood Suites do not serve a breakfast. It is a brand standard. There are breakfast items in the cupboard for purchase. I apologize for any inconvenience. If your travels bring you back this way, I hope that you will stay with us again. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Nice rooms with good cooking and laundry facilities. Comfortable bed and clean bathroom. Pleasant staff.
Stayed 4 nights in Jan 2023
Response from LH on 17 Jan 2023
Dear Anonymous,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. Thank you also for staying with us! I am very happy you had a great experience and hope that if your travels bring you back this way, you will stay with us again! Warm Regards,

10/10 Excellent

Divya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, they have a big lot begging the hotel from where we could see northern lights. Walmart, brown jug etc near by. With airport shuttle our stay for 4 nights was just as we expected
Response from LH on 17 Jan 2023
Dear Divya,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. If your travels bring you back this way, I hope that you will stay wit us again! Warm Regards,

2/10 Terrible

Christina

Stayed 1 night in Jan 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from LH on 9 Jan 2023
Thank you for taking the time to review the CAndlewood Suites Fairbanks and thank you for staying with us and enjoying your stay.If your travel bring you back this way, I hope that you will stay with us again! Warm Regards

10/10 Excellent

Francine, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations
Stayed 1 night in Dec 2022
Response from LH on 5 Dec 2022
Dear Jared,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. You are very much appreciated! If your travels bring you back this way, I hoe that you will stay with us again. Warm Regards,

10/10 Excellent

Todd, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well equipped property. The free laundry and nice workout room were very appreciated.
Response from LH on 5 Dec 2022
Dear Todd,Thank you for taking the time to review the Candlewood Suites Fairbanks. Thank you also for staying with us and for your kind review! You are very much appreciated! If your travels bring you back this way again, I hope that that you will stay with us.Warm Regards

8/10 Good

Catherine

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was convenient to have the small kitchenette in the room for our stay. The room did need some attention. Broken cord on TV. Stained and buckled carpet in room.
Response from LH on 29 Nov 2022
Dear Catherine,Thank you for taking the time to review the Candlewood Suites Fairbanks. Could you please let me know what room you were in so I can make those repairs please? Thank you for enjoying the kitchen.Warm Regards

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin/checkout, very smooth
Response from LH on 7 Nov 2022
Dear Jacob,Thank you for taking the time to review the Candlewood Suites and thank you for your kind review. If your travels bring you back this way again, I hope that you will stay with us!Warm Regards,

10/10 Excellent

Erin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was spacious clean nice good layout
Stayed 1 night in Oct 2022
Response from LH on 19 Oct 2022
Dear Erin,Thank you for taking the time to review the Candlewood Suites Fairbanks and for staying with us. Thank you for your kind review. If your travels bring you back this way, I hope that you will stay with us again!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Rickard

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely outdated. Given other reviews, not the experience we had. Not clean. No water included with the stay. Staff very unknowledgeable.
Stayed 1 night in Sep 2022
Response from LH on 16 Sept 2022
I am sorry you has such a bad experience. Please provide more information. Outdated? Not clean? What was not clean? Water is given to rewards members not to everyone. It is available in the cupboard exercise room and the full kitchen in your room. How was the staff unknowledgeable? We are the newest property in Fairbanks opening December 2016.

10/10 Excellent

Anthony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, modern, and spacious.
Stayed 2 nights in Sep 2022
Response from LH on 8 Sept 2022
Dear Anthony,Thank you for taking the time to review the Candlewood Suites Fairbanks and I am very happy you enjoyed your stay. If your travels bring you back this way, I hope that you will stay with us again. Warm Regards

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for multi-day stay
Highpoints included no fee for using washers and dryers, nice 24 hr access to coffee, comfortable bed, and closeness to Creamer's Field.
Stayed 4 nights in Aug 2022
Response from LH on 8 Sept 2022
Dear Dorothy,Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. If our travels bring you back this way again, I hope that you will stay with us.Warm Regards.

10/10 Excellent

Raylene, Lockport

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Beds were comfortable. Was close to a walmart we were able to walk to and a few restaurants in walking distance. Staff was helpful. They also provdided a DVD player, a DVD and a bag if popcorn for us to watch one night when everyone was not feeling great. Would recommend this hotel if staying in Fairbanks.
Stayed 2 nights in Jul 2022
Response from LH on 1 Aug 2022
Dear Raylene, Thank you for taking the time to review the Candlewood Suites Fairbanks and for your kind review. Thank you also for the recommendation. You are very much appreciated! If your travels bring you back this way, I hope that you will stay with us again! Warm Regards,