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Reviews of Executive Residency by Best Western Navigator Inn & Suites

2.5 out of 5
Executive Residency by Best Western Navigator Inn & Suites
10210 Evergreen Way, Everett, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 479 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Aida

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
More parking is needed. The bathrooms in the rooms were clean although they need a little remodeling. The customer service is good, they were very friendly, they even helped me find parking for the trailer we were took .
Stayed 3 nights in May 2024

10/10 Excellent

Diana, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, I liked that the room we chose had a mini kitchen and had absolutely everything, super clean, comfortable. At breakfast, we liked that they had a great variety and everything was fresh. Very good experience at the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, big rooms, friendly staff!
Stayed 1 night in May 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad to say about it.
Stayed 1 night in May 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, helpful and informative about the area. The property is unfortunately subject to many homeless and derelict persons very close to the property. Although we did feel safe in the hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Carol

Liked: Staff & service, amenities, property conditions & facilities
No maid service to the room during my stay. The key kept stop working
Stayed 3 nights in May 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great place to stay.clean and comfortable.great if you like to have a little extra room.
Stayed 1 night in May 2024

6/10 Okay

SUSAN

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pool was bigger and the hot tub worked. I recognize we had access to another recreation club, but the convenience of these two amenities in the hotel would have been nice after a long day of work. I really liked how you didn't clean my room except once during my 5-day stay. I felt my room was more private and why give me more "clean" towels after I used them only once. Nice policy.
Stayed 7 nights in May 2024

10/10 Excellent

Kellie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ,Quiet and very nice rooms. Well worth the money.
Stayed 1 night in May 2024

6/10 Okay

John

Stayed 2 nights in May 2024

10/10 Excellent

Dorothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Well maintained hotel.
Stayed 1 night in May 2024

10/10 Excellent

Ricardo E

Travelled with family
Liked: Cleanliness, staff & service
Great stay while we were in town
Stayed 2 nights in May 2024

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and very nice rooms
Stayed 2 nights in Apr 2024

8/10 Good

YING TSZ

Stayed 1 night in Apr 2024

8/10 Good

Rachel

Stayed 2 nights in Apr 2024

8/10 Good

YANRU

Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very helpful. However I stayed for 3 nights and was told I didn’t get cleaning service for that time frame of stay. I understand being short staffed, but A little refresh halfway through would have been nice.
Stayed 3 nights in Apr 2024

4/10 Poor

Colby

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The guy at the check in was friendly and adjusted our room location to be closer to the elevator since my husband just had surgery. The parking lot had two vehicles that had the hood up and people were working on them, they appeared to have been there a while. There was a motorhome parked along the side of the hotel that was not in nice condition. The parking lot had people working on vehicles all night long, they were yelling and listening to loud music. The roadway by the hotel is very loud with cars racing. The people upstairs from us were fighting for 3 hours we called down stairs and advised the front desk. You can hear the next door neighbor when they were talking very clearly. You could hear the next door toilets flushing.
Stayed 1 night in Apr 2024

10/10 Excellent

chris

Stayed 2 nights in Apr 2024

6/10 Okay

nesha

Stayed 2 nights in Apr 2024

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Pool was small. Tons of noisy kids kids running around the halls at 2-3am.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher J

Stayed 4 nights in Apr 2024

10/10 Excellent

Matthew, Maple valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff for most part we’re awesome! Breakfast on point free laundry was nice touch and decent rooms !!! No complaints on 5-7 key reprints or even shrugged shoulders !
Stayed 5 nights in Jan 2024

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a drug/crack/meth haven. I DID NOT CHECK IN. Drug dealers, prostitutes, filth. I felt UNSAFE. Expedia should delete this property from its listings. I waited in the parking lot for 15 min before going into the lobby. Illicit drug dealers, prostitutes checking in, street people surrounding the property. I tried without success to contact Expedia. I left the property and drove 6 hrs after driving for 8 hrs. I was repulsed by this hotel. I WANT MY MONEY REFUNDED. I will be contacting Expedia regarding this matter.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is sort of hidden off a major location near a mall which was fine but homeless are terrible. Interrupted breakfast and ate up everything
Stayed 1 night in Apr 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Victoria

Stayed 1 night in Mar 2024

8/10 Good

Colbert

Liked: Staff & service
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Peggy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very clean, modern, comfortable bed and pillows
Stayed 1 night in Mar 2024

8/10 Good

Cody

Stayed 1 night in Mar 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gergely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the airplane theme. Room was immaculate (clean and new). Only thing that we wish would have been better was warmer water in the swimming pool, as it was quite cold, and hot tub not foaming from too much chlorine in it, but that seem to have been resolved by the following morning. Would absolutely come back! And very friendly receptionist.
Stayed 1 night in Mar 2024

10/10 Excellent

Krystal

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and breakfast are incredible.
Stayed 4 nights in Mar 2024
Response from GM Roel on 19 Mar 2024
It's wonderful to hear that you had such positive experiences with both the staff and breakfast during your stay! Hope to see you again!

10/10 Excellent

Artem, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM Roel on 19 Mar 2024
Thank you for the perfect score.Hope to see you soon

8/10 Good

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself and the staff was great, but the area was not. A lot of vagrants wandering around the parking lot.
Stayed 4 nights in Feb 2024
Response from GM Roel on 19 Mar 2024
Thank you for sharing your feedback about your recent stay at the hotel. I'm glad to hear that you found the hotel itself and the staff to be great. However, I'm sorry to hear about your experience with the area surrounding the hotel, particularly with vagrants wandering around the parking lot.Safety and security are our priority. Thank you again for sharing your feedback, and I apologize for any inconvenience you encountered. If there's anything else I can assist you with, please let me know.Hope to see you again with a better experience.

4/10 Poor

Emma

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was just okay but not quite worth the price. The bed was super squeaky and loud, also everything outside could be heard as well. The air conditioning was also really old and loud and would start randomly through the night. The biggest disappointment was that the pool and hot tub was closed on both days we were there and there wasn’t much to make up for that. One of the reasons for choosing this hotel was for the hot tub and pool so if we had known it would be closed we would have booked a different hotel instead. Probably wouldn’t choose to come back again, but the staff were very nice and friendly.
Stayed 1 night in Feb 2024
Response from GM Roel on 19 Mar 2024
Thank you for sharing your feedback about your recent stay at the hotel. I'm sorry to hear that your experience did not meet your expectations, especially regarding the issues with the bed, noise disturbances, and the closure of the pool and hot tub.However, I'm glad to hear that you found the staff to be friendly and accommodating. Positive interactions with staff members can often make a difference in overall guest satisfaction, even in situations where other aspects of the stay may fall short.Hope to see you again with a better experience.

10/10 Excellent

Demarcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice establishment and excellent breakfast!!!
Stayed 1 night in Feb 2024
Response from GM Roel on 19 Mar 2024
I'm glad to hear that you enjoyed your stay at the establishment and found the breakfast to be excellent! Positive feedback like yours is always appreciated by us and can help them understand what they're doing well.I hope your next stay is just as enjoyable! If there's anything else I can assist you with, feel free to let me know.

10/10 Excellent

caryle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM Roel on 19 Mar 2024
Thank you for the perfect score.Hope to see you soon

10/10 Excellent

Nancy

Stayed 5 nights in Dec 2023

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good breakfast, nice staff. Only negative thing to much chlorine in hot tub 😊🙏
Stayed 1 night in Dec 2023

8/10 Good

Demond

Stayed 1 night in Dec 2023

4/10 Poor

Robert

Stayed 3 nights in Dec 2023
Response from Bianca on 11 Jan 2024
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel nice pool and good breakfast
Response from GM Roel on 19 Mar 2024
It's wonderful to hear that you had a pleasant experience at the hotel! A quiet environment, a nice pool, and a good breakfast can really enhance a guest's stay.Thank you for sharing your experience, and I'm glad to hear that you enjoyed your time at the hotel. If there's anything else I can assist you with, feel free to let me know!

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Experience
The room was nice and great amenities.
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean, The office staff very friendly. I was very impressed by the room and it's cleanliness. .
Stayed 1 night in Dec 2023

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2023
Response from GM Roel on 4 Dec 2023
Thank you for the positive rating. Hope to see you again and more enjoyable experiences for you.

2/10 Terrible

Diana

Travelled with family
Liked: Staff & service
Very close to busy road. Kids playing and talking in business room at midnight. Dog crying and howling for 2 hours above us. Woman outside our window sobbing and muttering for hours in her car with the door open till we/Security found the source of sobbing. No sleep till 3am
Stayed 2 nights in Nov 2023