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"! HORRIFYING TREATMENT OF DISABLED CUSTOMER ! On 13/04/26 we were delayed travelling in Europe and had to make an unexpected layover in Stuttgart Germany. As we don't speak German I was too anxious to walk into a hotel & book a room, so we used Hotel.Com to avoid communication issues. What a relief to see a friendly familiar face on the hotel listings, Premier Inn, a UK company, used multiple times before. I can't explain how happy i was. BUT that is where the happiness ENDED!! The stay? We arrived at the front desk, but never got to sleep in the hotel! This was due to a booking error on the third party App and we immediately contacted them due to our lack of confidence discussing with the hotel staff. Hotel.Com were lovely, offered to call the hotel direct to explain and "advocate on our behalf". The app had defaulted the date to 20th April and we hadn't spotted the error but luckily the hotel wasn't fully booked!! Premier Inn staff at Stuttgart however (with over one weeks notice) were COMPLETELY UNWILLING to either amend the booking for that night OR permit a refund so we could book elsewhere!! They instead preferred to leave TWO people (including a disabled person) to sleep in a STRANGE COUNTRY, WHERE THEY DON'T SPEAK THE LANGUAGE, IN THEIR PACKED CAR....OVERNIGHT!!! Tried to contact whitbread Head Office several times who won't discuss it because it was booked through Hotel.Com App!! UTTERLY DISGUSTED!! Whitbread - Keep the money it's the last you'll see of ours!"

"alles okay"

"Parking easy and secure"

"Air conditioner made a terrible noise randomly, but mainly late and through the night. During this time it was constant for 3+ hours. Even when all power off of Ac and in the room. Staff initially tried to help but gave up. Luckily they had earplugs in the room. Oh they did offer to give us a beer for our trouble. 5 nights of very very poor sleep. Beware of room 214"

"The staff were very competent and friendly. The pool and spa facilities were superb. The breakfast was extremely varied and well stocked with hot food where applicable. The bed was comfortable and the shower had a good amount of pressure and was easy to adjust temperature."

"very nice breakfast with a lot of food. "

"Food was delicious but the wait staff at evening meal completely ignored us during course of meal until we stood up and flagged down a waiter. Wanted to leave a zero tip but wife convinced me to at least leave a 10% tip. "

"the breafast was very good Fresh pancakes MMMMMMMMMMMMMMMMMMMM"

"The place is in a great spot if you are going to the Porsche museum. The rooms are a bit small with the third bed but we made it work. It was clean and the breakfast was atypical German offering "