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"I was woke up at 4:30am to the sound of water rushing down from the ceiling in my bathroom. I called the front desk. No one answered. I had to walk down there to find someone. That individual then told me he would go check the floor above to see what was going. Over an hour passed and I had beers nothing, as water contained to pour out from the ceiling. I had to walk down to the front desk again to ask what was going on, and all I was told is that they had called maintenance. I wasn’t offered another room or anything. I had to ask if they could switch me to a different room. The 3rd floor had water coming from the ceiling, not only in my room, but down the entire hall as well. "

"Yes."

"Everything was great as usual. Stayed many times and always consistent. Staff very kind as always. "

"Hampton in is a given. Clean , safe and consistent. We enjoyed our stay!"

"This property is uniquely located near the heart of downtown Laguna Beach close to restaurants and bars and on the sand. Excellent sunset views and very nice staff and the restaurants are excellent too."

"A terrible experience. Expedia and the hotel both charged me for a one night stay. I contacted the hotel when I returned home to let them know that we were double charged and they blew me off and told me to contact Expedia. I called Expedia and they called the hotel when I was on hold. The representative came back and said the hotel will be refunding us. They never refunded us and when I directly contacted the hotel again, they refused to refund me. One night stay and 2 hours of trying to figure this out. Expedia and this hotel are terrible."

"Nothing fancy but for the price, Ayres is a great value. Clean, comfortable, functional. Great breakfast. Convenient for us as my family lives in Laguna Woods."

"Place was great. Staff was really nice. The gym was pretty awesome."

"Well, this isn't the Ritz and the room was very old, musty with a loud air conditioner; I will not stay there again. The location, however, was terrific! Needs mucho upgrades, and if done properly, this place can be awesome!"