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Reviews of Courtesy Inn Eugene Downtown

2 out of 5
Courtesy Inn Eugene Downtown
345 W 6th Ave, Eugene, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 335 out of 1003 reviews" "
Rating 8 - Good. 400 out of 1003 reviews" "
Rating 6 - Okay. 161 out of 1003 reviews" "
Rating 4 - Poor. 64 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jon, Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe
Stayed 1 night in Apr 2024

8/10 Good

Mathew Stuart

Liked: Cleanliness, staff & service
This is an older facility that you can tell the staff really does their best to keep it up, but not to teir fault, it doesnt really hold up. It could benefit from a good remodeling. My room was very clean but felt worn out. I was very sensitive of the smell my room had. It was reminiscent of pine sol, or similar cleani.g product. It was very strong and never disipated. Even my cpap machine smelled like it for several days after 1 one night stay. The staff I encountered were very friendly.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Mathew Stuart, We appreciate your feedback on your recent stay. Our team always strives to maintain a high standard of cleanliness. We will share your comments with our housekeeping department. It's great to hear you found our staff to be friendly during your visit. Should you have any further concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Convenient.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Karen,We're pleased to hear you found our hotel nice, clean, and convenient. We appreciate your feedback and hope you had a pleasant stay with us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Freelin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Hello Freelin,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are delighted to hear that you had a pleasant stay. Our team strives to provide excellent service to all our guests. If you have any further comments or suggestions, please feel free to contact our management team directly. We hope to welcome you back in the future.

10/10 Excellent

Shelley

Travelled with partner
Customer service was very helpful
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Shelley,We are pleased to hear that our customer service team was able to assist you during your stay. Our staff strives to provide excellent service to all our guests to ensure a comfortable experience. If you have any further feedback or suggestions, please feel free to contact our management team directly.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here everytime we pass through. Nice and clean, comfy beds, decent breakfast. Would definitely recommend
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Colleen,We are pleased to hear that you enjoyed your stay, including our clean rooms, comfortable beds, and breakfast offerings. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large room, clean and large bathroom, quiet facility that has been upkept. Really friendly staff!
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kevin,We're thrilled to hear that you enjoyed our spacious rooms, clean bathrooms, and peaceful environment. Our team takes pride in providing excellent service to all our guests. If you have any future concerns, feel free to reach out to our management team.

10/10 Excellent

Helen

Stayed 1 night in Mar 2024
Response from Manager on 12 Apr 2024
Hello Helen,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with warm smiles. Front desk agents were friendly, knowledgeable, and engaging. Our overall stays were pleasant and satisfying.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Cheryl,We are delighted to hear that our front desk team made your stay welcoming and enjoyable. Your kind words serve as motivation for us to continue providing exceptional service to all our guests. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

10/10 Excellent

Heather

Travelled with partner
A 2-3 star hotel with a 5-star spirit. Recommend!
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Heather,We are delighted to hear that you appreciated our service during your stay. Providing a 5-star experience is our goal, and we are pleased that we were able to meet your expectations. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team for assistance.

6/10 Okay

brian

Liked: Staff & service
A kinda old motel type property. Room was very clean. Front desk people were nice and very helpful. Cheaper than most in the area.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello brian, We appreciate your feedback on our clean rooms and friendly staff. It's lovely to hear you found our rates competitive. Your comments will be shared with our team to continue delivering great service. Thank you for choosing to stay with us.

6/10 Okay

Dean D

Liked: Cleanliness, staff & service
Room was not refreshed well and one day it was missed entirely. Towels had holes.
Stayed 3 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Dean D, We value your feedback and regret to hear about the missed room refresh service and the condition of the towels. It's important for us to address such concerns to ensure a better experience for our guests in the future. Please feel free to reach out to our management team to discuss this matter further.

8/10 Good

David

It’s in downtown area
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello David, We appreciate your feedback regarding the hotel's downtown location. Your comments are important to us as we strive to provide the best possible experience for all our guests. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and the staff was beyond helpful. I would stay here again!
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Jennifer,We are delighted to hear that you enjoyed your stay with us and that our staff provided exceptional service. We look forward to welcoming you back in the future!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is within walking distance of multiple concert venues, and is perfect for a quick overnight trip from Portland.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Tyler,We're delighted to hear you appreciated our convenient location near concert venues. We strive to offer a comfortable stay for our guests looking to enjoy the surrounding attractions. Should you plan another trip to the area, we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t what we were expecting at first but it turned out well and served its purpose.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Tiffany,We're glad to hear that your stay ended up meeting your needs effectively. If there's anything else we can assist with, please feel free to reach out to us.

6/10 Okay

Eric

Liked: Staff & service
Disliked: Amenities
Loved that it was walks away from the downtown
Stayed 6 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Eric, We are delighted to hear that you enjoyed our hotel's proximity to the downtown area. Being within walking distance to popular attractions is something we take pride in. Should you have any further feedback or if there is anything we can assist you with, feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Mark

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Mark, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Enkh

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Enkh, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly to discuss any particular concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you may have encountered.

10/10 Excellent

Jui Jen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Jui Jen,Thank you for your feedback on our hotel's cleanliness. We take pride in providing a pleasant and hygienic environment for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Mia,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a great experience with us. We hope to have the opportunity to welcome you back in the future for another outstanding stay.

2/10 Terrible

Ashley

Stayed 1 night in Jan 2024
Response from Manager on 10 Feb 2024
Hello Ashley,We are sorry to hear that you did not have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to us directly so we can address any concerns you may have had. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ekaterina

Travelled with family
Liked: Amenities
It was great!
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Ekaterina,Thank you for your positive feedback! We are thrilled to hear that you had a great experience during your stay with us. We strive to provide excellent service to all our guests, and your satisfaction is our priority. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Laura,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide excellent service and ensure your satisfaction. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jennifer,We are delighted to hear that you had a wonderful stay at our hotel! It was a pleasure to have you as our guest. We appreciate your support and hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Marilyn,We are thrilled to hear that you had an excellent stay with us! We strive to provide exceptional service and it is wonderful to know that we met your expectations. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again in the future for another memorable experience.

8/10 Good

Eloise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, reasonable and
Great place to stay clean comfortable room
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Eloise,Thank you for your kind review! We are thrilled to hear that you had a comfortable stay at our hotel and found the room to be clean. We pride ourselves on providing a pleasant experience for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello mary,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We always strive to provide top-notch service and amenities to ensure a memorable stay for our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Marilyn,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Nannette

Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Nannette, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Ryan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, Room felt a little dirty like grimy sheets, maybe just the detergent they use I don't know. Overall a good value
Stayed 2 nights in Nov 2023
Response from Manager on 1 Dec 2023
Hello Ryan, Thank you for sharing your feedback with us. We appreciate your kind words about our great location and value. We apologize for any inconvenience caused by the cleanliness of your room. We take cleanliness seriously and will share your comments with our housekeeping team. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
We stay at this hotel after a Ducks FB game. -Room was ok not good just ok -Everything worked -Beds comfort was 3 out of 5 -We did not use the shower, heading home early -Many homeless people in the area -I would not recommend this property to anyone that feels unsafe around the unhoused, if you decide to go out after dark do it in groups never alone
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Robert, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the room and the functionality of everything. We apologize for any inconvenience caused by the comfort of the beds. While we understand your concerns about the surrounding area, we prioritize the safety and security of all our guests and have appropriate measures in place. We appreciate your input and will take it into consideration for future improvements.

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom mirror too high but room otherwise clean and comfortable.
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Patti,Thank you for your feedback regarding the bathroom mirror. We appreciate your compliments on the cleanliness and comfort of the room. We apologize for any inconvenience caused and will take this into consideration for future improvements. We value your opinion and hope to better serve you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Michael,Thank you for your kind words about our staff! We're delighted to hear that they provided excellent service during your stay.

6/10 Okay

ELIAS

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs a major upgrade.
Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello ELIAS,Thank you for sharing your feedback regarding our property. We appreciate your input and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

2/10 Terrible

Kassandra

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Don’t stay here. They charged my credit card without my permission for a service dog. $xxx. Then I reported the charges as fraud they asked me to leave. I had $ to my name and no place to stay. A chihuahua that’s very well behaved and trained. I have documentation that he is a service dog.
Response from Management on 2 Nov 2023
We're sorry for the bad experience. When pets are not reported to staff there is a fee that is listed on our terms and conditions upon check in. When it came to our attention charges were fully refunded. Thank you!

4/10 Poor

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sink in our bathroom didn’t drain. We reported the issue, and it still wasn’t fixed
Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Jessica,We apologize for the inconvenience. Please let us know your room number so we can send someone to fix the sink immediately. Thank you for bringing it to our attention.

6/10 Okay

Kristy

Stayed 2 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Kristy,Thank you for your feedback. We appreciate your rating and would love to hear more about your experience to improve our services. Please feel free to share any specific concerns or suggestions you may have.

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Elizabeth,Thank you for your rating! We are glad to hear that you had a positive experience during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Dina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Dina,Thank you for your positive feedback! We are delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!

6/10 Okay

pernille, westhollywood

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello pernille, Thank you for staying with us. We appreciate your feedback and will work to make improvements.

10/10 Excellent

Sridhar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location - walking distance to the Saturday Market in the heart of downtown. Rooms are clean and in good taste. Hey - what more does one want - would stay here again.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Sridhar,Thank you for your kind words! We're delighted to hear that you enjoyed our prime location and clean rooms. We can't wait to welcome you back.

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump
What a dump, nothing good to say noisy dirty, everything about this place is B A D… Thanks for putting us in a dog room with paws prints all over the sheets and stained. Never again! Go down the street their are way better places for about 10 bucks more…
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Heather, We apologize for any inconvenience you experienced during your stay. Our team strives to provide clean and comfortable accommodations for all our guests. We appreciate your feedback and will use it to improve our services. Should you have any further concerns, please contact our management directly.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Judith,Thank you for your positive rating! We are delighted to know that you enjoyed your stay.

6/10 Okay

Kathleen

Liked: Staff & service
Okay for one night
Parking was really tight. Small rooms. Staff was quick to respond when notified of an issue.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Kathleen,We apologize for the inconvenience caused by the tight parking and small rooms. However, we're glad to hear that our staff was responsive to your concerns. Thank you for your feedback!

2/10 Terrible

Clinton

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They scan your ID-check-in horrible
It took almost 25 minutes with the check-in process. I felt bad for the other customer waiting to check-in. The person claimed my credit card was declined when it was her entry error AND most importantly my ID was scanned into your system. No other hotel I stayed at did this. I will not say at your hotel again
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Clinton ,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

6/10 Okay

Michele

Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Michele, Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price!
Location is in a quiet neighborhood with some great local eateries and coffee shops within walking distance. Beds were comfortable and place had all the basic needs. Only complaint is towels are cheap quality so bring your own.
Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Dear Guest,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere. Noted on the towel feedback and we will surely update it. We look forward to your future stay when your travels bring you back this way.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend fun
Very nice room. Comfortable. Front office staff excellent and friendly. Nice contiential breakfast.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Dear Guest,We appreciate that you've taken the time to share with us regarding our staff as well as our breakfast. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Dexter

Liked: Staff & service
Disliked: Cleanliness
Okay place for the price. One of the rolls of toilet paper in the bathroom had blood from someone cleaning needles in it. Ruined the whole experience and made us worry about what else wasn’t clean or checked.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Dexter ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.