This is a hotel that knows the meaning of customer service. Spotlessly clean, modern, spacious, comfortable rooms, and directly across from the main train station and at the entrance to Essen's old city. But the best part about this hotel is the staff, who consistently went out of their way to accomodate guests, incuding us. When we were there, we, and most of the guests were in town for the Rollings Stones concert in nearby Gelsenkirchen. The hotel kept the bar open until 0500 to accomodate returning concert goers, gave everyone a blanket late checkout the next day, and extended breakfast service. Amazing bartender too -- never lost his cool as post-concert groups just kept coming in. The whole focus was on ensuring everyone was able to continue to enjoy for as long as possible.