Esperanza Hotels from ₹3,794

"Good "

"Great hotel. Staff are the best "

"It was a great stay! Close to the city and clean hotel!"

"The front desk staff is mean, unhelpful and dismissive. The rest of the staff is lovely. The rooms have a smell of mold or some other unpleasant smell. I nearly got asthma after two nights. I would not return due to management/front desk staff and the mold/odor situation. "

"Everyth"

"Spa was great i was all tense and Carolyne took all of it away "

"Expedia listed this property as 4 star, other internet sites list it as 5 star. Although there may well be parts of the resort that are 4 or 5 star, my "standard" room certainly was not. Broken window in my room, busted furniture, broke tiles, power to my room unstable frequently going out. The resort moved me to a different room that was not much better. The power in the room stayed on, but still damaged woodwork, broken tiles, wires off security alarm on slider door, ceiling fan filthy and worn, ceiling vent caked with filth, just awful. And at the resort's steakhouse restaurant, when diners at the next table went to the salad bar, one of the property's stray cats jumped up on the diner's table eating off the plates, absolutely atrocious. I complained to Expedia that they misrepresented this resort as 4 star, and that Expedia listed the "standard" room as having a separate bedroom, which none of the standard rooms had. Expedia offered to relocate me to different lodging, but they were not willing to relocate me to equivalent lodging of an all-inclusive ocean front resort. All Expedia offered me were hotels that were not all-inclusive, not ocean front, and hotels not resorts. So then i replied to them that since they could not, or would not, relocate me to equivalent lodging, i would accept their alternate offer of financial compensation. After multiple communications to them, they refused to reply. So no relocation and no financial compensation."

"Rooms are comfortable and contemporary, high ceilings and floor to ceiling windows provide for a roomy feeling and lovely natural lighting. The working desk is fantastic. Nevertheless, the best thing this property has is its STAFF. From Front desk to Housekeeping and restaurant staff, all went out of their way to accommodate us with a smile and solutions. I especially appreciated that although this property is pet friendly, restaurant staff went out of their way to protect buffet and dining areas from a guest not understanding the boundaries between his pet and sanitation. Kudos for restaurant staff! Pool was unexpectedly and disappointedly closed for my stay. The property has excellent security and felt safe, quiet and peaceful. Will definitely be back. "

"Great resort! Clean,friendly, good food! Been going many years and never a problem. They make you feel like family!"