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Reviews of Motel 6 Espanola, NM

2 out of 5
Motel 6 Espanola, NM
811 S Riverside Drive, Espanola, NM

Reviews

6.2
Rating 10 - Excellent. 83 out of 422 reviews" "
Rating 8 - Good. 98 out of 422 reviews" "
Rating 6 - Okay. 85 out of 422 reviews" "
Rating 4 - Poor. 75 out of 422 reviews" "
Rating 2 - Terrible. 81 out of 422 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Disliked: Amenities, property conditions & facilities
No real issues except the rooms’ wall to the hallway are paper thin. Anyone in the hall talking at normal volume could easily and loudly be heard in the room. People were coming and going all night. Would’ve rather had a door leading outside than to an indoor hall if that helped with the noise. Not to mention the price for a room was absolutely outrageous for what you got at a typical motel. For half the price, it would’ve been more tolerable
Stayed 1 night in May 2024

4/10 Poor

Jodie

Travelled with family
Disliked: Staff & service, amenities
I wanted to be near an exit so I could easily take my dog's out during the night but instead they put us at the end of the hall near an emergency exit, which wasn't to be used. We also had trouble with the TV remote and instead of giving us a different one, the owner insisted we weren't using it right. He had to come in to find out for himself that it wasn't working and finally gave us a different. He was not very pleasant about it.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Jodie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Lindsay, Durango

Travelled with family
Liked: Staff & service
Proprietors are kind people. They assisted us when our travel plans changed.
Stayed 3 nights in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Eleazar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe. Traveled with kids, so that was important. Must deposit $100 cash, which I got back when I checked out. Room was clean. Shower was powerful and hot. Had a few issues with the TV and sink drain, but overall not a big deal. It is noisy there, but not terrible.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Eleazar, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place. Love that dogs can stay free. Rooms are wonderful and comfortable
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

David

Disliked: Staff & service, amenities
Expensive for what it is
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi David,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Wilmer

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Kevin

Disliked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Cathy

Travelled with pets
Liked: Cleanliness, staff & service
Dogs stay for free!!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Cathy,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

James

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
The room is Okay. Fresh paint, nice refrigerator and microwave. Furniture and decor os dated. Kind of late 50's laminate. Floor is laminate too, better than carpet, but fairly scratched, and not shiney clean. Everything works, lights, water, unit style HVAC. Quiet enough. Almost impossible to get in and out of the parking lot. Up s steep slope directly on to a busy highway. No intersection, no traffic lights, no turn or acceleration lane. Half the parking lot is blocked off for resurfacing. Took everything out of the car. Looks to be in a rough part of town. Check in desk is glassed in and you pass your ID and credit card through a slot below the glass. Makes you wonder what you got into.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi JamesThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Ellen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
I was here for 3 days and found the staff super friendly and responsive. I recommend this hotel for budget travel.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Ellen,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

4/10 Poor

Brenda

Business traveller
Disliked: Amenities, property conditions & facilities
Wanted a 1st floor room. There were 2 cars in the parking lot and front desk person said the lower rooms were full. There was no one there! Have stayed here several times: gap under room door so lots of light comes in, noise from hallway high when people walking by. Overall looks run down. Weird entry to parking lot. Dont think I'll be staying herebany more.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Brenda,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Paul

Business traveller
Disliked: Staff & service
Rude!
Owner /Manager was super rude. Not helpful and probably shouldn't hold a customer service position.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Paul,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Evelyn

Travelled with partner
It was okay for the price but I found it too close to the highway
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Evelyn,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
The manager was not friend. It was hard fir me to understand what he was articulating. The room needed more cleaning. The bedspreads were dirty. Two adults stayed in two bedroom and i thought the price was expensive. I told the manger that there two adults staying the room. He gave us 1 key to share. We were not satisfied with the stay.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Sandra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean, but bare bones, no fan in bathroom, no shampoo or conditioner, only two hardback chairs, or sit on the bed or else, advertised hot breakfast, when we asked where to find the hot breakfast, the host said" hot coffee" and gave me 2 thumbs up. I told him my reservation stated hot breakfast, he gave me another two thumbs up. Coffee was not in room, but downstairs and down the hall!! It is located next to a drive-in restaurant that caters to noisy customer cars until late. The highway is very noisy as well. No thanks, not again for us!
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

VICTOR

Travelled with family
Disliked: Staff & service, amenities
O selected a king room- king bed. Receptionist set me up with a 2 quien bed smaller room. Realy bad experience. ☹️☹️☹️☹️☹️☹️☹️
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked me in for 3 rooms 3 night stay very quickly. We didnt spend much time due to sight seeing but we did enjoy the little bit of time we were there.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 9 Oct 2023
Hi RaquelThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Lanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Front desk gave me a very quiet room. The bed was squeaky but overall I was pretty satisfied with the room.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 28 Sept 2023
Hi Lanita, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Eldon

Disliked: Staff & service
They denied me the room. I had to drive another 50mi before I could find another room.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Eldon, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic clean, quiet room.
Motel 6's are very basic, nothing fancy. No food at the hotel but there's a Sonic next door. The rooms were clean and quiet. This one allows pets, which is what we needed. We stayed 3 nights. The people hanging out in the parking lot were sketchy, but so is Espanola in general. As a woman, if I was traveling alone, I would have preferred to stay elsewhere.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Angela,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was OK
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi Gary,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Jeff

Business traveller
It’s okay
It’s an okay hotel. Not the best but not the worst.
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi Jeff,Thanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Katherine, Kamuela

Stayed 4 nights in Aug 2023

4/10 Poor

Evelyn, San Gabriel

Disliked: Staff & service
Stayed 2 nights in Jul 2023

2/10 Terrible

Gina

Stayed 1 night in Jul 2023

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Cleanliness
!!
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 25 Jul 2023
Hi Vanessa, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

B

Liked: Staff & service
I slept well. Staff is 5 star 👌
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 17 Jul 2023
Hi B,Thank you for the perfect rating!!Lilith#Team6

10/10 Excellent

Fernando

Stayed 1 night in Jul 2023

6/10 Okay

April

Liked: Cleanliness
Disliked: Room comfort
Bed was hard, u can hear everything through the walls. No shampoo.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 10 Jul 2023
Hi April, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Owner works there bad customer service skills
Stayed 1 night in Jun 2023
Response from Nancy Y. on 4 Jul 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Margarito

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Leave The Light On!
Website is deceiving, it shows wooden flooring. Rooms do not have wooden flooring, they have carpet. Carpet is nasty and stained.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 13 Jun 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Prashanty

Travelled with family
Disliked: Cleanliness, staff & service
Okay room, nothing special
Room was okay, nothing special, no breakfast, no other facility. The room fair was more than room as per room standard
Stayed 1 night in May 2023
Response from Brand Experience Team on 5 Jun 2023
Hi Prashanty,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Rooms near the stairs are noisy. No elevator to the second level. Room was clean.
Stayed 1 night in May 2023
Response from Brand Experience Team on 30 May 2023
Hi Jose, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and quiet.
Stayed 2 nights in May 2023
Response from Brand Experience Team on 30 May 2023
Hi Jose, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

10/10 Excellent

John, Longmont

Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for basic stay
Bed comfortable. Very basic room with only tv, fridge, microwave, 2 small soap bars, small towels. No coffee maker, no shampoo, no hair dryer. Good a/c. Friendly front desk.
Stayed 1 night in May 2023
Response from Nancy Y. on 22 May 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Erma

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty sheets in room. Management unwilling to provide a downstairs room because all rooms downstairs given to construction workers on jobs in the area! One positive thing. Management refunded charge for second night, as I cancelled that night because of the dirty sheets.
Stayed 2 nights in May 2023
Response from Nancy Y. on 22 May 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Rob

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Otis

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Sylvia

Travelled with family
Liked: Cleanliness
Clean rooms, but not very friendly staff
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 17 Apr 2023
Hi Sylvia,Thanks for your review, we really appreciate the support. Maz K.#Team6

6/10 Okay

Hillary

Stayed 1 night in Mar 2023

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Note north and south. This means across the road from each other. Judging by the vehicles parked, the south side may be having success. The north side, which I stayed at, is delapitated.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 3 Apr 2023
Hi Gary,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Susovon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Ezra, Edinburg

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2023
Response from Nancy Y. on 17 Mar 2023
Thank you for the perfect rating!!Nancy Y.#Team6