Front of property

Reviews of Waterbury Inn

2.5 out of 5
Waterbury Inn
10321 Water Street, Ephraim, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 235 out of 404 reviews" "
Rating 8 - Good. 139 out of 404 reviews" "
Rating 6 - Okay. 24 out of 404 reviews" "
Rating 4 - Poor. 4 out of 404 reviews" "
Rating 2 - Terrible. 2 out of 404 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, Conover

Travelled with family
Liked: Cleanliness, property conditions & facilities
A clean beautiful property. The pool area was very nice, and we enjoyed the hot tub. The beds were comfortable and the kitchen had everything we needed. Wish it would have been warmer, to enjoy the little balcony. Would definitely come back.
Stayed 3 nights in May 2024
Response from Waterbury Inn GM on 18 May 2024
We are SO happy you enjoyed your stay with us here at the Watebury Inn! We're grateful you took the time to review your stay, and we look forward to your next visit!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Door County is unique in itself. We were there at the very beginning of the season. It seemed that the place was just getting reactivated. The water had a bad sulfur smell when in use the first morning. The second morning it seemed to go away. I believe for the price they should provide a nice continental breakfast.
Stayed 2 nights in May 2024
Response from Waterbury Inn GM on 10 May 2024
Thank you for taking the time to review your experience here at the Waterbury Inn!We will do our best to followup on your comments - we've never gotten comments on water odors - but we will investigate. We have a UV system and soft water in place for our well water - but that should not introduce an odor.We do not have a kitchen or cleaning facilities to provide food - but every unit is fully equipped as a condo with a full kitchen including dishes, cooking utensils, pots/pans, etc., and all appliances. Thanks again for being with us!

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Waterbury Inn GM on 2 Apr 2024
Thanks so much for taking the time to rate your stay with us here at the Waterbury Inn! We hope to see you again in the future!

8/10 Good

malgorzata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the staying in the hotel
Stayed 2 nights in Mar 2024
Response from Waterbury Inn GM on 2 Apr 2024
We were happy to have you stay with us! We hope you enjoyed the quiet and the indoor pool. See you next time!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Waterbury Inn GM on 2 Apr 2024
Thank you so much for taking the time to rate your experience with us here at the Waterbury Inn! We truly look forward to your next stay when you're back in beautiful Door County!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This lovely inn was so cozy and comfortable. The pool and hot tub were perfect and we loved the fireplace area and games. Lots of room in the rooms! (we had a king room) The grounds looked fun but we were there in winter and didn't capitalize on them. The owner checked us in and was so, so kind and helpful. Love all the personal touches. Oh, kitchen was very well stocked with what we needed. Bedroom has no TV but that was okay, Would definitely stay again:)
Stayed 3 nights in Dec 2023
Response from Waterbury Inn GM on 8 Jan 2024
Happy New Year! Thanks so much for your kind review - we truly look forward to seeing you again on your next trip to Door County!

10/10 Excellent

Ben

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for a long weekend through New Years Day 2024. The Waterbury offered a comfortable, relaxing, and convenient stay. The rooms have everything you need if you choose to stay in for the entire trip, from clean cooking appliances, to blackout shades, comfortable furniture, and a private balcony with pretty good views. The common areas are clean, warm, and inviting, and the staff certainly took the time to sweat the details on the Christmas decorations. Couldn't have really asked for anything else of the place - it was perfect for our trip. On the north end of Ephraim, it was a great central location for all of the outdoor activities that we had on our list. There is also a restaurant/coffee shop across the street that was a perfect way to start the morning. We will certainly be back to the Waterbury again!
Stayed 2 nights in Dec 2023
Response from Waterbury Inn GM on 8 Jan 2024
Thank you so much for taking the time to review your stay with us hear at the Waterbury Inn! We love that we were able to make the place feel warm and inviting with the holiday decorations - our staff spends quite a bit of time prepping the building for the holidays! Safe travels and may you have a Happy New Year!

10/10 Excellent

Stephen, Aurora

Stayed 2 nights in Dec 2023
Response from Waterbury Inn GM on 8 Jan 2024
Thanks so much for taking the time to review your stay with us here at the Waterbury Inn! We look forward to your next visit! Happy New Year!

8/10 Good

Deborah

Stayed 2 nights in Dec 2023

8/10 Good

Alicia

Stayed 1 night in Dec 2023
Response from Waterbury Inn GM on 2 Jan 2024
Thanks so much for taking the time to review your stay here at the Waterbury Inn! We look forward to your next visit, and the chance to get that rating up to a 5 next time!Happy New Year!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Waterbury Inn GM on 10 Dec 2023
We are truly grateful that you took the time to review your stay with us here at the Waterbury Inn! We hope to see you again in the future, and wish you a safe and happy Holiday Season!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our off season stay. The property was very pretty and easily accessible. We appreciated the ADA accessible bathroom shower. Although somewhat smaller than other places we have stayed in the past, it was comfortable and suited our needs perfectly. Th e staff was very friendly.
Stayed 3 nights in Nov 2023
Response from Waterbury Inn GM on 6 Dec 2023
We are so happy to know you had a postivie experience here with us at the Waterbury Inn! I'll pass along the kind words to our staff. Safe travels!

10/10 Excellent

Holly

Stayed 2 nights in Nov 2023
Response from Waterbury Inn GM on 6 Dec 2023
Thanks so much for taking the time to review your stay with us! We look forward to seeing you again!

8/10 Good

Haley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was a cute and quiet place to stay. It felt very homey compared to other places you can stay at! We liked everything, just the lobby was supposed to open at 8 so we can finish checking in and it looked like the employee just got there at 930 when we were leaving. But other wise we had a nice stay!
Stayed 1 night in Nov 2023
Response from Waterbury Inn GM on 6 Dec 2023
Thank you for taking the time to review your stay with us. We are a small hotel with a very small staff - personal business prevented us from having our usual desk person available first thing in the morning. We appreciate your kind understanding and hope to see you again!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, room comfort
Really enjoyed!
Wonderful staff, clean rooms, great price…would definitely stay again.
Stayed 1 night in Nov 2023
Response from Waterbury Inn GM on 10 Nov 2023
Thank you so much for staying with us at this quiet time of year! We truly love hearing that you enjoyed your stay and we do look forward to seeing you again! Happy Holidays and health and happiness to you and your family!

10/10 Excellent

Marcin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Waterbury Inn GM on 29 Oct 2023
Thank you so much for rating your stay with us here at the Waterbury Inn! We truly appreciate your trust in us that a Door County visit will be wonderful! See you next time!

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay, it was quite and clean and it had everything we needed and it was close to everything we wanted to go to.
Stayed 2 nights in Oct 2023
Response from Waterbury Inn GM on 23 Oct 2023
Thanks so much for taking the time to review your stay with us! We're delighted to hear you enjoyed your time with us and we look forward to serving you again! Safe travels!

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Room had a secluded balcony and loft. Plenty of room with full kitchen. Wonderful, polite, pleasant and helpful front desk staff. Great experience. Definitely will be coming back.
Stayed 2 nights in Oct 2023
Response from Waterbury Inn GM on 23 Oct 2023
We love reading these kinds of reviews, and are grateful for your business! We look forward to seeing you again next time!

6/10 Okay

Sriram

Travelled with family and small children
Liked: Cleanliness, amenities
Very clean, property looks outdated, no housekeeping until you checkout, overall it’s pricey for the season with limited amenities
Stayed 2 nights in Oct 2023
Response from Waterbury Inn GM on 23 Oct 2023
Thank you for taking the time to review your stay with us here at the Waterbury Inn - every review helps us meet our guest needs even better in the future! We hope to see you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Waterbury Inn GM on 23 Oct 2023
Thank you sincerely for taking the time to rate your stay with us! We hope to see you again in the future! Have a safe and pleasant rest of the year!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, room comfort
The room was perfect for our family of 5. Cant wait to come back again next year. Kitchen is perfect and lots of space through out the room.
Stayed 2 nights in Oct 2023
Response from Waterbury Inn GM on 23 Oct 2023
We are so happy to hear your stay was a great one, and that your accomodations met your needs! We can't wait to see you again next year! Stay happy and healthy out there!

10/10 Excellent

PATRICK

Liked: Cleanliness, room comfort
It all worked out
We were originally scheduled to stay at another resort that had a fire and the property was devestated. The Waterbury turned out to be a lovely alternative that we were able to book fairly last second once we realized our original destination had cancelled our booking. Overall, the unit we had was delightful and convenient, and although it rained much of the weekend, we had a pleasant time.
Stayed 2 nights in Sep 2023
Response from Waterbury Inn GM on 1 Oct 2023
We are SO happy that we were able to make lemonade out of lemons for you! We wish it would have been nicer weather, but we truly appreciate that you took a chance on us and that we were able to deliver for you! Safe travels and we hope to see you again in the future!

10/10 Excellent

JOANNA

Liked: Cleanliness, room comfort
Great Stay at Waterbury Inn
Married 50 yrs, decided to visit Door County. GRATEFUL for our reservation at Waterbury Inn. It was clean, quiet during sleeping hrs, great location, and staff was friendly, kind and VERY helpful with needs and Door County info.
Beautiful, wonderful stay for us here.  Thank u Waterbury Staff.
Stayed 3 nights in Sep 2023
Response from Waterbury Inn GM on 30 Sept 2023
We are thrilled to hear your stay was exactly what you hoped for! We look forward to seeing you again and wish you safe travels and best wishes for the fall!

10/10 Excellent

Carl, salem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy, located across from the Sip, a wonderful coffee shop, very clean.
Response from Waterbury Inn GM on 30 Sept 2023
Thanks so much for taking the time to post a review of your stay! We look forward to serving you again in the future and wish you safe travels!

10/10 Excellent

Jack, Eden Prairie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Waterbury Inn GM on 27 Aug 2023
Thanks so much for your rating! We love that you enjoyed your stay with us - if there's anything we can do to improve future stays, please let us know! Safe travels and we look forward to seeing you again.

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Units poorly equipped
Stayed 4 nights in Aug 2023
Response from Waterbury Inn GM on 31 Aug 2023
Thank you for taking the time to review your stay with us. If there were specifics you could help us address regarding what wasn't equipped it would help us with our future service. We'd be happy to accept a call to our front desk if you have the time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Return visit
This was our second stay at the Waterbury Inn. We liked it so well the first time that we looked forward to returning. It is centrally located for visiting the towns and sights in Door County. The kitchen and 3 bed options make it family friendly.
Stayed 3 nights in Aug 2023
Response from Waterbury Inn GM on 31 Aug 2023
We're glad to hear you enjoyed your stay! We'd love to know what it would take to put that number up to a 10 in the future! Thanks so much for taking the time to review your stay.

4/10 Poor

SARA, Madison

Travelled with family
Liked: Amenities
We received a room on the "ground" level, aka the basement. It was musty and humid and the AC did not touch the temperature. The hallways had humidifiers going our entire stay making the hallway more pleasant than the room. We turned our thermostat down and turned our air on max, but the temperature never changed, in fact it went up. Very unpleasant. Also there are no elevators and we packed for our stay. We managed but, again, not pleasant. The outdoor fireplace was our favorite place but will not return.
Stayed 3 nights in Aug 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thank you for taking the time to tell us about your stay. We're sorry you didn't seem to enjoy your time with us. While there's nothing we could do about the elevator situation, we do put that disclaimer very clearly on our website. We will endeavor to make that more clear.Regarding the humidity and temperature levels, we would have been most happy too address that for you had we heard anything during your stay. It had been a humid and rainy summer but there are always ways to help if we know you need assistance.Thank you again for taking the time to review your stay!

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thanks so much for your kind review! We strive to make our guests comfortable, welcomed and informed. We look forward to your next stay!

6/10 Okay

Trini

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 11 Sept 2023
We appreciate you taking the time to rate your stay with us. We'd love to know what we can do to make your stay better next time! Thank you sincerely!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, room comfort
Great for families!
Cozy room. Great location between Ephraim and Sister Bay. Great for families! Clean. Full kitchen if wanted. Kids LOVED the loft!
Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
We're so happy to hear you enjoyed your stay with us here at the Waterbury Inn! We look forward to next time! Safe travels -

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful landscaping and outdoor social area with pool, patio fire pit, grills, family area indoors and out. Condos are nicely maintained and quiet, set in the woods.
Stayed 7 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
We're happy to hear you enjoyed our social gathering centers around the property. We love when people enjoy themselves and use our amenties! We look forward to seeing you next time.

10/10 Excellent

Dulce

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice pool,quiet and clean.
Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thanks so much for your kind review! Quiet and clean and relaxing is what we strive for here, and we're glad you enjoyed your time with us!

6/10 Okay

Dilip, Foster City

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Conveniently located from all major attractions. Have a great indoor and outdoor pool. Property is very old and not the best in terms of cleanliness and spaciousness of the rooms. The staff hardly showed any warmth in having guests there.
Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thanks for your kind words regarding location and our pools. We're sorry you felt our staff wasn't as friendly as you'd like. We've not had that kind of response in the past, so it's possible you ran into someone who's first language isn't English, or they were otherwise occupied with their job at the moment you passed by. I will certainly pass this along to the staff.Thank you.

8/10 Good

Eleanore

Travelled with family
Liked: Room comfort
There were no Kleenex in the room and we ran out of paper towels…..office was closed so could not ask for some. ( did not want to call the after hour # for such a small request, and never saw a cleaning person to ask.) The bottom of my socks, on 2 days, were very, very black indicating the floors were not clean. (I Hope they get clean in the wash.) Do all offices close so early? What do people do if arriving after your hours? The communication on e-mail was excellent. Every time I asked a question, it was answered very quickly. Thank you! Eleanore Ninemeier Bed was very comfortable and the sheets were soft and yet crisp at the same time!!
Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thank you for taking the time to review your stay with us. Depending on the days you stayed with us, we have different evening hours for front desk availability. We would have absolutely responded to any requests for resupplying paper goods in your room had we received one. We have individual communication with late arriving guests.Thanks again for being with us!

10/10 Excellent

Linda

Travelled with family
The owner was very helpful and friendly. It’s a perfect location to be in Door County
Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
We really appreciate your business and your kind words. It's always a pleasure to serve! Be safe out there and we look forward to seeing you again.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, great amenities and the staff is so helpful and friendly! Will definitely stay again.
Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thank you so much for your kind words and your patronage! We look forward to your next visit - be safe out there as the summer comes to an end!

10/10 Excellent

Mike

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Waterbury Inn is perfectly located between Sister Bay and Fish Creek. The staff are friendly and the property was very clean, organized and had all the amenities we were looking for. We stayed in a room with a loft. We are a family of six and it worked very well. Our infant was in a pack and play next to us in the king. Our three older kids (2-5-7) slept together perpendicularly in the closed bedroom on the queen bed. When the kids went the bed, my wife and I had the living room space to ourselves to watch some Netflix and grab food/beverages from the fully stocked kitchen. We were very impressed with this hotel and look forward to staying here in the future as the kids grow up.
Stayed 3 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
We're so happy to hear that this experience met your needs and allowed you some wonderful family time! We look forward to your next visit!

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was very comfortable and clean. Sometimes a guest forgets a small item like a toothbrush or razor when they pack. It would be nice if they had a few of these items on hand for forgetful people to buy.
Stayed 3 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thank you for your review! We appreciate you staying with us and look forward to next time. Regarding small items, we do keep extra toothbrushes at the front desk. There is no charge for the occasional lost or forgotten item. Just walk by the front desk, or give us a call and we'll always help you out if we have that specific item on hand.

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The mattress needs replacing and their was a white spot on the television that obscured watching it. Other than that it was a great stay. Hopefully they take care of these things and I would stay again and again.
Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thank you for reviewing your stay with us here at the Waterbury Inn! We will certainly look into the specific comments you made and we appreciate your effort help us make this a better place!

8/10 Good

James

Stayed 2 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thanks for taking the time to rate your stay with us! We appreciate you!

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The second-floor loft could use its own window A/C unit for the hot and humid days. We had a hard time getting the temperature down from 85 degrees.
Stayed 3 nights in Jul 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thank you for taking the time to review your stay with us here. We will certainly look into what we could do to make those exceptionally hot/humid days more comfortable on that upper loft level.Be safe and enjoy the rest of the summer!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here sight-unseen, and we were very relieved to find that it offers much greater seclusion, privacy, and quiet than the inns in either Sister Bay or Ephraim. Excellent staff, nice rooms.
Stayed 3 nights in Jun 2023
Response from Waterbury Inn GM on 15 Aug 2023
We are so happy you enjoyed your stay with us! We do enjoy our quiet spot at the top of the hill here on Hwy 42, and we're glad you did too! We look forward to seeing you again. Safe travels!

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Waterbury Inn GM on 15 Aug 2023
Thank you for taking the time to rate your stay with us. We hope to see you again in the future, and please let us know how we can make your stay more pleasant! Safe travels!

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stay at this location multiple times a year. It is a bit dated in the decor department but certainly makes up for that in myriad other ways.
Stayed 2 nights in Jun 2023
Response from Waterbury Inn GM on 30 Jun 2023
Thanks so much for your review! Even though we earned a 5 out of 5 from you, we always strive to be better, and your comments certainly reinforce where we want to be in the future! Thanks again - we look forward to your next visit!

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Jun 2023
Response from Waterbury Inn GM on 30 Jun 2023
Thank you for your kind review - we enjoyed having you with us and hope to see you again in the future! Safe travels and enjoy the rest of the summer!

10/10 Excellent

Beth, jackson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is older but so well maintained. One of the cleanest hotels I’ve ever stayed at ! The grounds are absolutely gorgeous ! The kiddos loved the indoor and outdoor pool . The staff was so friendly . The only downside was no elevator and no washing machine . But otherwise my it was absolutely perfect and we will for sure stay there again !
Stayed 2 nights in Jun 2023
Response from Waterbury Inn GM on 20 Jun 2023
Thanks so much for taking the time to review your stay! We appreciated your stay and your kind comments. While the elevator is not something we have, we do have a small laundry room which is accessible to guests. We hope to see you again in the future! Have a great summer!

8/10 Good

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Waterbury Inn GM on 20 Jun 2023
We appreciate you taking the time to rate your stay with us! If there are things that would make your stay even better, please let us know! Have a safe and happy summer!

10/10 Excellent

Adam

Stayed 2 nights in Jun 2023

10/10 Excellent

Cynthia

Liked: Room comfort
Stay a while and enjoy.
Upgrades are in process. New owner and front desk staff personable and helpful. Dual pools plus a hot tub for end of day relaxation. Our suite had a full kitchen, dining room and living room plus an outdoor patio. Lots of room for a longer stay and dining at home. Walk to local restaurants and shops. Very quiet for a good nights rest.
Stayed 1 night in Jun 2023
Response from Waterbury Inn GM on 20 Jun 2023
We're thrilled you have noticed the upgrades and felt welcomed by the staff! We always endeavor to give you a transparent and pleasant stay as you explore the beauty of Door County. We look forward to your next visit!