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Reviews of Quality Inn Enola - Harrisburg

2.5 out of 5
Quality Inn Enola - Harrisburg
501 N Enola Rd, Enola, PA

Reviews

7.6

Good

Rating 10 - Excellent. 276 out of 949 reviews" "
Rating 8 - Good. 348 out of 949 reviews" "
Rating 6 - Okay. 168 out of 949 reviews" "
Rating 4 - Poor. 95 out of 949 reviews" "
Rating 2 - Terrible. 62 out of 949 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and comfortable
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Lawrence,Thank you for your positive feedback! We're delighted to hear you enjoyed our clean and comfortable rooms. We can't wait to host you again soon.

2/10 Terrible

Anthony

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in May 2024
Response from GM on 24 May 2024
Dear Anthony,We apologize for any shortcomings you experienced during your stay. Your satisfaction is our priority, and we appreciate your feedback to help us improve.

4/10 Poor

CHRISTOPHER

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Fitness room closed no explanation as to why.. low staff.. room are out dated .. the towel are horrible.
Stayed 2 nights in May 2024
Response from GM on 24 May 2024
Dear Christopher,We apologize for any inconvenience regarding the gym access. Our policy aims to ensure safety of children under 18. Sorry for any issues with the towels.

6/10 Okay

David

Travelled with family
You can’t beat the price and it’s fine for one night. But…. Not a very clean place, the breakfast is very sparse, the furniture in the room looks like it was purchased many years ago at a thrift store… and then there is the bathroom fan… if you turn on the light it automatically turns on the most obnoxious fan! Torture!
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear David,Thank you for bringing this to our attention. Rest assured, we're addressing the issues promptly. We appreciate your feedback and hope to make your next stay more enjoyable.

6/10 Okay

jerry

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from GM on 24 May 2024
Dear Jerry,Thank you for your feedback! We appreciate your time and hope to see you again soon.

8/10 Good

Jon

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Jon,Thank you for your positive review and rating! We're glad you enjoyed your stay. We'll strive to make your next visit even better.

4/10 Poor

Amelia

Disliked: Cleanliness, staff & service, property conditions & facilities
smelled like smoke. the sheets had brown stains all over them and there was probably bedbugs.
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Amelia,We apologize for the inconvenience caused by the smoke smell and stained linen during your stay. This falls short of the high standards we strive to maintain. Your feedback is valuable, and we will address these issues promptly. We hope to have the opportunity to restore your confidence in us during your next visit.

6/10 Okay

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s a 2 story building but no elevator. We are seniors and had to carry our suitcase etc upstairs. Sink in bathroom was all cracked and Kleenex dispenser was rusty. Also had to pay a $50 deposit before receiving room key. Was returned in am but was unexpected. Bed was comfortable,staff friendly and breakfast good.
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Grace,Thank you for your kind words about our rooms, staff service, and complimentary breakfast! We apologize for any inconvenience caused by the lack of an elevator and the deposit request as the reservation was preapaid. Your feedback is appreciated, and we hope to make your next stay even more enjoyable.

8/10 Good

Reva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 11 May 2024
Dear Reva,Thank you for your review! We truly appreciate your feedback and hope to welcome you back soon.

8/10 Good

Thor

Business traveller
Liked: Staff & service, amenities
You get what you pay for.. Not a bad hotel for under $60.00 dollars. The rooms are a good size.
Stayed 1 night in May 2024
Response from GM on 11 May 2024
Dear Thor,Thank you for your review! We're thrilled you appreciated our pricing. Your feedback means a lot to us. We hope to host you again soon!

6/10 Okay

Nicole angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was clean enough, no bugs, good breakfast. Worth the $68 a night price. People expect the hilton for budget inn prices.
Stayed 2 nights in May 2024
Response from GM on 7 May 2024
Dear Nicole,Thank you for your review! We're thrilled to hear that you found our rooms clean, spacious, and worth every penny of the room price. Providing comfortable accommodations at great value is what we strive for, and we're delighted to have exceeded your expectations. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms and enjoyed the great breakfast. Trains across the street can be noisy.
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Robert,Thank you for your glowing review and perfect ratings! We're thrilled to hear that you enjoyed our hot breakfast in the morning. Providing delicious and satisfying meals is a top priority for us, and we're delighted that we hit the mark during your stay. We can't wait to welcome you back for another fantastic experience!

10/10 Excellent

Dinesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well impressed. Location is superb and Hotel amenities are good
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Dinesh,Thank you for your glowing review and perfect ratings! We're thrilled to hear that you enjoyed our hot breakfast in the morning. Providing delicious and satisfying meals is a top priority for us, and we're delighted that we hit the mark during your stay. We can't wait to welcome you back for another fantastic experience!

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was fine. We didn’t have breakfast there.
Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Dear Pamela,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that you missed breakfast during your stay. Please accept our sincere apologies for any inconvenience this may have caused. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.

8/10 Good

Clark Ann, Vestal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. The breakfast was adequate.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Clark Ann,We're thrilled to hear you enjoyed our hot breakfast and rooms! Your satisfaction is our priority, and we're grateful for your positive feedback. We can't wait to welcome you back for another enjoyable stay!

4/10 Poor

Neil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ragged and dirty. The lights in the room are on a timer that shuts down lighting and power after 15 minutes; imagine what effect that has overnight such as a CPAP machine. The workmanship and quality of materials in the bathroom is so poor that its front of mind, even worse than the condition of the room.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Neil, We're truly sorry to hear about the challenges you encountered during your stay, including the inconvenience of the timer-controlled lights and the bathroom issue. Your feedback is crucial to us, and we're committed to addressing these issues promptly to ensure a more comfortable experience for all our guests. Please accept our sincere apologies, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people
Stayed 2 nights in Apr 2024
Response from GM on 28 Apr 2024
Dear Luca,We're thrilled you enjoyed the friendly service provided by our staff! Your kind words mean the world to us. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a good breakfast. Water is hot. Towels are clean. WiFi. Many food options. Close to the highway
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Faye, We're delighted to hear that you enjoyed our complimentary hot breakfast, amenities, and our prime location near the highway exit! Your satisfaction is our top priority, and we're thrilled you had a pleasant experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Pamela

Travelled with family
Liked: Staff & service, property conditions & facilities
Had a microwave just a door from us. Evacuated back in room in an hour.
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Pamela, Thank you for your understanding. We're glad we could resolve the inconvenience swiftly. We appreciate your patience and hope to provide a flawless experience on your next visit.

4/10 Poor

Dale

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Dale, We apologize for the less than satisfactory experience. Your feedback is invaluable, and we'd love the opportunity to make it right. We hope to welcome you back for an improved stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Lisa, Thank you for the perfect score! We're thrilled you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly. Reasonable.
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Faye, Thank you for your glowing review! We're delighted to hear that you had a perfect stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, clean, comfortable, courteous. Facility was somewhat dated and basic, but I appreciated the price, breakfast, and service. I would stay here again.
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Dear Jeffery, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay, our hot breakfast, and found our prices to your liking. We can't wait to welcome you back again soon!

8/10 Good

Amanda L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night as it was a stopover on a road trip. However, everything was great. The bed was comfy; I got a good nights sleep. Although a little outdated, everything in the room was clean and in good condition. I had breakfast before hitting the road again and that was pretty good too. Coffee was weak, that would be the only downside for me. For the price I paid, it was a lot more than expected. I would definitely stay again. Maybe I will on my way back home lol
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Amanda, Thank you so much for taking the time to leave such a detailed and positive review! We're thrilled to hear that you enjoyed your stay with us and that everything met your expectations. We're delighted to know that you plan to return; we can't wait to welcome you back for another wonderful experience. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Steven

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear Steven, Thank you for your kind words! We're delighted to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!

2/10 Terrible

Aiyana

Travelled with family
Disliked: Staff & service
At check in the man never got off his personal cell phone. At all. He continued his personal conversation in his native tongue and was laughing. He had quite a few English words thrown in there so you could follow the conversation to some degree which is how I could determine it was a personal phone call. Regardless, as a customer one customer should never be ignored while serving them. Literally the ONLY things he said to me was when he whispered ‘Are you checking in?’ At the start of the process. He did this while he held the phone to his ear and the other person was talking. Having checked into hotels before I knew the procedure so knew when to hand him my license and then my cc. Near the end he said please sign here. That’s it. Very, very rude, Very, very impersonal. Very, very disrespectful. Very, very unprofessional.
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear AiyanaThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by our front desk staff being occupied on the phone during your visit. Please be assured that we have addressed this issue with our team to ensure it does not happen again in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

Rishikanth

Liked: Cleanliness, staff & service
Good stay for the price.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Rishikanth,Thank you for taking the time to share your positive feedback about your recent stay with us. We're glad to learn that you enjoyed your experience at our hotel. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for another memorable stay in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Although there is no elevator, our room was on the 1st floor bear the entrance and dining area...everything was excellent
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear David,Thank you for taking the time to share your wonderful feedback! We're delighted to hear that your stay with us was excellent. We strive to provide exceptional service and experiences for all our guests, and it's fantastic to know that we achieved that goal during your visit. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Colm

Travelled with group
Checking was very easy. Staff were respectful and helpful. Price was excellent.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear ColmThank you for your kind words and positive feedback regarding your recent stay with us. We are happy to hear that you enjoyed the exceptional service provided by our staff and found our pricing to be reasonable. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful experience in the future.

8/10 Good

Jeffrey, King of Prussia

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Just an older facility. Breakfast was decent for being included: 3 dry cereals; assortment of sliced breads/ bagels; yoghurts; apples and oranges; waffle maker; scrambled eggs and breakfast sausage links. Included coffee and juices. Staff were very helpful and polite.
Stayed 2 nights in Mar 2024
Response from GM on 10 Mar 2024
Dear Jeffrey, Thank you for your kind review! We're delighted to hear you enjoyed the variety of our hot breakfast items and appreciated our dedicated staff. Your feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to nearby diner.
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Jeffrey,Thank you for your glowing 5/5 review! We're delighted to hear you enjoyed your stay. We're thrilled you liked the diner next door, and we hope to welcome you back soon.

6/10 Okay

Robin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Robin,We apologize for falling short of your expectations. Your feedback is important, and we'll use it to improve our services.

4/10 Poor

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 25 Feb 2024
Dear Lucas,I'm sorry to hear your experience fell short of expectations. Your feedback is crucial, and we're committed to making improvements. We look forward to welcoming you again for a better experience.

6/10 Okay

Troy

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Troy,Thank you for taking the time to share your feedback. We appreciate your rating and sincerely apologize for any aspects of your stay that fell short of expectations. Your satisfaction is our priority, and we would love to learn more about your experience to address any concerns. Please feel free to reach out to us directly so we can better understand and improve.

4/10 Poor

Robert

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from GM on 18 Feb 2024
Dear Robert,Thank you for taking the time to share your feedback. We regret that your experience fell short of expectations. We would greatly appreciate additional details about your stay to help us address any issues you encountered. Please feel free to reach out directly so that we can better understand your concerns and work towards improvements.

8/10 Good

Emory

Business traveller
Liked: Staff & service, room comfort
The motel was okay, convenient for where we had to go and close enough to amenities.
Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
Dear Emony, Thank you for taking the time to share your positive feedback about our hotel's location. We're delighted to hear that it was convenient for your plans. We look forward to welcoming you back for another enjoyable stay.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diner next door! Lots of restaurants nearby. Clean, affordable. Friendly staff.
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Dear Bonnie, Thank you for your kind review! We're delighted to hear that you enjoyed our rooms, found our prices reasonable, and appreciated our friendly staff. It's also fantastic to know that you enjoyed the diner next door. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from GM on 12 Feb 2024
Dear Robert,Thank you for your positive review! We're delighted to hear you enjoyed your stay. We hope to welcome you back soon.

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel tried to charge more than Travelocity agreement. Room was gross and sheets had stains all over them.
Stayed 1 night in Feb 2024
Response from GM on 11 Feb 2024
Dear Scott,Thank you for taking the time to share your experience. We regret any confusion with your reservation and apologize for any inconvenience caused by the linens. Please know that we don’t appreciate your behavior towards our employee while he was helping you get new linens for the room. Also we have got to know that, in the morning when our front desk employee helped you order an Uber you left without paying our employee for the ride. If there was any confusion regarding that please contact us directly so we can solve that.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice convenient and good for the price
Stayed 1 night in Feb 2024
Response from GM on 10 Feb 2024
Dear James,Thank you for your glowing 5-star review! We're thrilled to hear that you enjoyed your stay and found our prices to your satisfaction. It was a pleasure having you with us, and we look forward to welcoming you back for another wonderful experience.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service that is hard to find today I will stay here whenever I’m in Harrisburg
Stayed 3 nights in Feb 2024
Response from GM on 10 Feb 2024
Dear Mark,Thank you for your kind words! We're thrilled to hear you enjoyed your stay and experienced excellent service from our staff. Your feedback means the world to us. We look forward to welcoming you back soon!

10/10 Excellent

CYNTHIA, FRANKLIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2 day stay at the hotel was very good. Of course there is always something that could be better, but for the price, this was great. Clean , very friendly staff, everything in the room worked as it should. We didn't try the breakfast, but it smelled great. We would surely stay here again.
Stayed 2 nights in Feb 2024
Response from GM on 9 Feb 2024
Dear Cynthia,Thank you for taking the time to share such a detailed and positive review! We're delighted to hear that you enjoyed your stay, our rooms, and the service provided by our staff. It warms our hearts to know that you had a memorable experience. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Dear David, Thank you for your positive review! We're delighted to hear that you enjoyed your stay at our hotel. Please visit us again soon for another great experience!

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Allison,We appreciate your feedback and are delighted to hear that you enjoyed your stay at our hotel. If there's anything specific you'd like to share or suggest for improvement, please feel free to reach out. We look forward to welcoming you back in the future.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Dear Nathan,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you, and we look forward to welcoming you back for another wonderful experience.

4/10 Poor

Sam

Travelled with family
Bulbs in the lamps were burned out and the shower head was broken. It was like taking a shower with a garden hose. When I complained I just got a half hearted “sorry “
Stayed 1 night in Feb 2024
Response from GM on 4 Feb 2024
Dear Sam,We regret any inconvenience during your stay and hope you'll consider returning for an improved experience.

2/10 Terrible

Ashlynn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was a great price but isn’t the cleanest
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear Ashlynn,We apologize for any inconvenience during your stay. We hope you give us another chance in the future for an improved experience.

10/10 Excellent

Channing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from GM on 30 Jan 2024
Dear Channing, Thank you for your outstanding rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the rooms and the staff was doing there job.
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Dear Steven,Thank you for your positive review! We're delighted that you enjoyed our rooms and experienced great service from our staff. Your feedback is truly appreciated, and we look forward to hosting you again.

6/10 Okay

Liza

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
it showed a hot plate in the pictures when i booked it but there was no hot plate but other wise the stay was great my husband really loved that we didn’t walk right into the bathroom and the room size wasn’t crammed
Response from GM on 22 Jan 2024
Dear Liza,We apologize for any inconvenience you may have faced during your stay. Your feedback is important to us. We're delighted you enjoyed your overall experience, and we sincerely appreciate your positive review. Thank you for choosing our hotel and we hope to see you soon!