Beach/ocean view

Reviews of Playa Esperanza Resort

2.5 out of 5
Playa Esperanza Resort
Domicilio conocido, Elota, SIN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 14 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

gertraud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very confusing, because the receptionist, who did not speak, requested my credit card to pay for our stay, but I knew that payment had already been made through Expedia, so I refused. The money had not arrived yet, however, so he called someone who spoke English -- maybe the manager or owner -- who assured us he would handle this and sort it out with Expedia. Which obviously he did. Staff was very friendly and helpful. Two improvements I would suggest: 1. There really should be a sign on the road to help the visitor find the property. We drove right by it and had to turn around after a km or so. 2. The room is spacious, the beds are good, but the lighting is minimal. The three recessed bulbs on the ceiling are not sufficient and give the room an unfriendly feel. It would be so easy to put in a bedside lamp, and some warmer lighting altogether. 3. A good cutting knife in the kitchenette would also be helpful.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was extremely dificult to find.
Stayed 1 night in Aug 2021
Response from General Manager on 11 Aug 2021
Dear Guest, thank you for your stay and comments. We are installing new signs on the town and road to make it easier to get to the hotel.

10/10 Excellent

Risky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio siempre atentos buenas instalaciones 👌 buena comida
Stayed 2 nights in May 2024

10/10 Excellent

Maria Margarita

Business traveller
Excelente servicio y atenciones
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 1 night in Jan 2024

10/10 Excellent

ANA PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy relajante lugar, no hay vcendedores ambulantes ni vida nocturna.
Stayed 2 nights in Nov 2023

10/10 Excellent

Edder Meneses

Stayed 1 night in Mar 2023
Response from Gerencia General on 15 May 2023
Muchas gracias Eder por su excelente calificación, vuelva pronto.

10/10 Excellent

CINTHYA CAROLINA

Stayed 1 night in Feb 2023
Response from Gerente de atención a huéspedes on 13 Mar 2023
Muchas gracias Cinthya por su estancia y su excelente calificación vuelva pronto

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todo esta excelente
Stayed 1 night in Oct 2022
Response from Gerencia General on 30 Nov 2022
Muchas gracias Francisco por su visita y sus excelentes comentarios, esperamos que regrese pronto.

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bonito, lo único negativo es q no hay Netflix o canales de películas solo YouTube… pero por lo demás, todo excelente
Stayed 2 nights in May 2022
Response from Gerencia General on 26 Jun 2022
Muchas gracias Lorena por su visita. Tomaremos en cuenta sus recomendaciones. Vuelva pronto

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bello lugar, cómodo la habitación tiene todo lo necesario.
Stayed 2 nights in Apr 2022

4/10 Poor

Damien

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience - please do not stay there
Worst experience ever!! It's not worth than you pay. No wifi and hot water contrary to what say, lack of personal to resolve problems. My reservation included breakfast and they said they didn't know but unless i showed my confirmation and it was written I had to argue a lot to get it.. and even after this they tried to charge me everything. Eggs were included but I had to pay extra to include ham! I can accept when everything is not perfect in a cheap hotel but this one is not in this category and what's why they need profesional people to attend customers.
Stayed 1 night in Mar 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En medio de la nada, libertad!
Experiencia increíble, el hotel muy lindo la playa única, está en medio de la nada para quitarse el estresss y cuenta con todos los servicios. Me encantó
Stayed 2 nights in Nov 2021
Response from Gerencia General on 7 Dec 2021
Estimada Elizabeth, muchas gracias por alojarse con nosotros, esperamos volver a atenderle muy pronto, seguimos a sus órdenes.

10/10 Excellent

Mauricio L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simplemente lo que estaba buscando
Necesitaba encontrar un lugar para relajarme y recargar energía, en Mazatlán es un poco difícil porque siempre hay fiestas. En este hotel encontre la paz y tranquilidad. El personal sumamente amable y qué decir de la comida! riquísima, sin duda alguna volveré. Los atardeceres son hermosos.
Stayed 2 nights in Nov 2021
Response from Gerencia General on 7 Dec 2021
Estimado Mauricio, nos complace saber que su estancia fue agradable, esperamos poder recibirle y atenderle muy pronto de nuevo, muchas gracias.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó el lugar, creo que el concepto es bueno, el restaurante esta muy bien, rico todos los platillos, los tacos son gourmet, desayunos ricos, el cuarto bien, limpio. Lo que no me gustó es la alberca, muy pequeña, creo son 12 villas o cuartos, si en su momento llegan a estar todas ocupadas no cabemos todos, luego gente en la alberca en short de mezclilla, con camisa interior, algo que deben de exigir es traje de baño, luego esos que estaban ahí con su bocinota oyendo música agropecuaria, cuando yo iba a descansar por el concepto de boutique. Otra cosa es que tristemente los paisanos son sucios (eso no es culpa del hotel), deben de tener personal que les diga que no tiren sus botellas de cerveza y ni que decir de basura, hacen mas falta botes de basura para que esa gente sin educación al menos choquen con ellos y traten de tirar la basura ahí.
Stayed 1 night in Jul 2021
Response from Gerencia General on 11 Aug 2021
Estimado huésped, muchas gracias por su visita y sus comentarios. Le informo que ya hemos diseñado un listado de políticas para huéspedes, el cual debe ser firmado al momento del check in. Además estamos en proyecto de instalar una nueva alberca mucho mas grande que la existente. Le agradecemos su visita y esperamos que regrese pronto para que experimente el cambio.

8/10 Good

Aquiles Eleno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Gerencia General on 29 Jun 2021
Muchas gracias Aquiles por su visita a nuestro hotel. Esperamos que su estancia haya sido agradable. Les esperamos pronto de nuevo.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad, puedes descansar y relajarte. claro que regresaría.
Stayed 1 night in May 2021
Response from Jesús Soberanes on 13 May 2021
Estimado huésped muchas gracias por su estancia y por su calificación y comentarios. Les esperamos muy pronto nuevamente

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buen lugar para relajarte, todo muy bien instalaciones nuevas, volveremos pronto esperando este terminado el area del comedor, gracias
Stayed 1 night in Oct 2019
Response from Jesús Soberanes on 14 Oct 2019
Estimado Ricardo muchas gracias por su visita y su comentario le esperamos pronto