Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Reviews of Comfort Inn Ellensburg

2.5 out of 5
Comfort Inn Ellensburg
1722 S Canyon Rd, Ellensburg, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 228 out of 668 reviews" "
Rating 8 - Good. 256 out of 668 reviews" "
Rating 6 - Okay. 113 out of 668 reviews" "
Rating 4 - Poor. 45 out of 668 reviews" "
Rating 2 - Terrible. 26 out of 668 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beds and breakfast
Stayed 2 nights in May 2024

10/10 Excellent

fei, Laurel

Travelled with partner
Liked: Amenities
The on duty manager Chris took extra steps to accommodate us
Stayed 1 night in May 2024

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and property was clean and comfy!
Stayed 2 nights in May 2024
Response from Kristie on 28 May 2024
Hi Jennifer,Thank you for your kind words! We hope to see you again next time!

6/10 Okay

Alyssa

Liked: Staff & service
We loved the complimentary soup. The rooms were a little outdated but meet our needs! The staff were wonderful and the morning breakfast was delicious.
Stayed 2 nights in May 2024
Response from Kristie on 28 May 2024
Hi Alyssa,We appreciate you taking time to send us a review and for the kind words! Safe Travels and we'll see you again next time!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kristie on 24 May 2024
Hi Jeff,Thank you for your feedback! Hope to see you next time you stop in Ellensburg.

4/10 Poor

Edward, Gig Harbor

Business traveller, Travelled with partner
The location is good off freeway. The room was blah. The kids in the pool and down the hall and next door were quite noisy. The breakfast and the breakfast staff were VERY GOOD. The cost was too much for what this place is. The outside is very blah. 3.0 out of 5.
Stayed 1 night in May 2024
Response from Kristie on 23 May 2024
Hi Edward,Thank you for your feedback.

10/10 Excellent

Karyl

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Having an indoor pool and hot tub was a bonus! Enjoyed.
Stayed 1 night in May 2024
Response from Kristie on 20 May 2024
Hi Karyl,We are thrilled you enjoyed the amenities we had to offer. We hope to see you next time.

8/10 Good

Bonita

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Love the tub in the bathroom with a tv mounted on the wall so you can relax but still watch tv too!
Stayed 1 night in May 2024
Response from Kristie on 19 May 2024
Thank you for your feedback and we are happy to hear you got to relax and enjoy your stay! Safe travels!

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kristie on 13 May 2024
Hi Jacob,Thank you for taking time to submit a review! We are happy to know you enjoyed your stay; hope to see you next time!

10/10 Excellent

William

Stayed 1 night in May 2024
Response from Kristie on 28 May 2024
Hi William, thank you for the feedback! Safe Travels.

8/10 Good

Khawla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off freeway. Convenient to fastfoods and gas stations.
Stayed 1 night in May 2024
Response from Kristie on 6 May 2024
Hello Khawla,Thank you for your feedback, it was a pleasure hosting your stay in Ellensburg.

10/10 Excellent

Annel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere
Stayed 1 night in May 2024
Response from Kristie on 6 May 2024
Hello Annel,I am pleased to hear you enjoyed your stay and the atmosphere! We hope to see you again in your travels.

8/10 Good

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kristie on 6 May 2024
Hi Richard,Thank you for your positive feedback, we hope to host your stay again in the future!

4/10 Poor

Ana, Round Rock

Travelled with family
Disliked: Amenities, property conditions & facilities
Service was great, but sadly to say the property needs a lot of attention, it’s old and needs to be renovated.
Stayed 1 night in Apr 2024
Response from Kristie on 30 Apr 2024
Hi Ana,Thank you for the compliment, I will be sure to share with my staff! Regarding the property itself, I appreciate your feedback, we are in the midst of needed updates and we hope you come back to stay once they are finished.

2/10 Terrible

Katarzyna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was outdated, old and dirty, door keys didn't work and there was no elevator, f÷l usafe and dirty
Stayed 1 night in Apr 2024
Response from Kristie on 6 May 2024
Hello Katarzyna,Thank you for your feedback. I would like to let you know that we are working on updates and hope you reserve again to see them in the future.I would also like to point out that I recall assisting you with your keys and we discovered it was user error- not the keys or the lock.I am terribly sad to hear that we did not meet your expectations with cleanliness, as not only my staff but management spends countless hours going above and beyond to ensure cleanliness is exceeded in every-last-room while using hospital grade cleaners to do so. Safe travels!

4/10 Poor

Brent

Travelled with family
There is no elevator the parking is not good with no security for your vehicle charged me more when I arrived pool closes way to early needs to be up dated
Stayed 1 night in Apr 2024
Response from Kristie on 27 Apr 2024
Hi Brent, Thank you for your feedback. My deepest apologies for our lack of elevator; because of this, we always ask our guests if they would prefer the first or second floor.Our signs for the new pool hours should be arriving this week, very sorry they weren't delivered before your stay. We hope to see you again during your next travels to redeem ourselves.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristie on 24 Apr 2024
Thank you for your feedback, we hope to serve you again in the future!

6/10 Okay

Dave

Travelled with family
Liked: Staff & service
The window screens in the room could use a good cleaning , and also the windows
Stayed 2 nights in Apr 2024
Response from Kristie on 16 Apr 2024
Hi Dave,I want to thank you for your feedback, I will use this to assist us in making all future stays better. We hope to see you again during your travels.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel, good price, good hotel.
Stayed 1 night in Apr 2024
Response from Kristie on 11 Apr 2024
Hi Heather,Thank you for your kind words, we always enjoy hearing our guests' feedback. We hope to host your future stays in Ellensburg!

10/10 Excellent

Chelsey

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kristie on 5 Apr 2024
Hello Chelsey,Thank you for your feedback. We hope to see you again during your travels!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. There was a good variety of breakfast foods, something for everyone. When we go that way again, we will definitely stay there.
Stayed 1 night in Mar 2024
Response from Kristie on 25 Mar 2024
Hi Virginia, it was our pleasure to host your stay in Ellensburg. We look forward to your next visit! Safe travels!

10/10 Excellent

Amber

Stayed 2 nights in Mar 2024
Response from Kristie on 16 Apr 2024
Hi Amber,Thank you for your feedback! We hope to see you in your future endeavors through Ellensburg; it was our pleasure hosting you!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient location.
Stayed 1 night in Mar 2024
Response from Kristie on 17 Mar 2024
Hi Heather,We appreciate your feedback and we happy to hear you enjoyed your stay! See you next time!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristie on 18 Mar 2024
Hi Lauren, Thank you for your feedback. Safe travels!

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room and bed. The breakfast was adequate but not exceptional.
Stayed 1 night in Mar 2024
Response from Kristie on 17 Mar 2024
Hi Katherine,Thank you so much for your feedback.

4/10 Poor

Chase

Stayed 1 night in Mar 2024
Response from Kristie on 5 Apr 2024
Hi Chase,Thank you for taking your time to rate us. If you could provide details about your rate, that will go a long way in improving guest satisfaction. Hope to see you next time!

6/10 Okay

Alona

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Kristie on 17 Mar 2024
Hi Alona, Thanks for your feedback, if you would like to provide details I would be happy to hear about your stay.

2/10 Terrible

Amber

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Management on 8 Mar 2024
Thank you for your feedback. I am sorry you could not make it to our facility to enjoy your stay. We hope to see you next time.

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on 8 Mar 2024
Thank you for your feedback.

8/10 Good

Steven

Stayed 2 nights in Mar 2024
Response from Kristie on 5 Apr 2024
Thank you for your feedback. We hope to see you again during your travels!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Good Managers
Stayed 1 night in Mar 2024
Response from Kristie on 5 Mar 2024
Hi Gary,Thank you for your kind feedback. We hope to see you again in the future!

6/10 Okay

Dena

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kristie on 5 Mar 2024
Hi Dena,I would love to hear more about your stay. If you are willing to follow up I will be sure to put your feedback to good use. Thank you for your review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Beds
Stayed 1 night in Feb 2024
Response from Kristie on 26 Feb 2024
Hi Joseph,Thank you kindly for your feedback! We hope to host your next stay in Ellensburg.Safe Travels

8/10 Good

stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast with the waffle machine. Everything was very clean and quiet
Stayed 1 night in Feb 2024
Response from Kristie on 13 Feb 2024
Hello Stacy,I am so glad your expectations were met during your stay with us! Thank you for your feedback and happy travels. We hope to see you again.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Called and talked to Belle the day before to confirm they had a pool & spa for our daughter, they said yes. Asked if it was in service and they said yes. Showed up the next day and it was drained and being maintenanced. Front desk seemed confused why were were told that. Sounds like call center was NOT up to date with maintenance at the property. We checked out a day earlier and went to the4 best Western.
Stayed 2 nights in Feb 2024
Response from Kristie on 13 Feb 2024
Hi Jamie,Thank you for your public feedback, we will use it to aid in better service if you choose to stay at our location again in the future. I see that you booked through a third party and I apologize you were misinformed. If you ever have any questions regarding a specific location, please be sure to contact the hotel directly as they will have the most up to date knowledge of the premises. Thank you for the opportunity to serve you during your stay

4/10 Poor

Shelley

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had I known the pool was unavailable I'd have chosen another location. Paying full price for a place that doesn't have the amenities available that it claims to is very disappointing.
Stayed 1 night in Feb 2024
Response from Kristie on 13 Feb 2024
Hi Shelley,Thank you for your feedback; I do see that you booked through a third party and I apologize you were misinformed about our property. If ever you have questions regarding a property in the future, please be sure to contact the location directly. We hope to redeem ourselves during your next trip through Ellensburg.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling alone I felt safe. Easy access to highway. Good breakfast.
Stayed 1 night in Feb 2024
Response from Kristie on 7 Feb 2024
Hi Diane,Thank you for taking time to provide feedback regarding your recent stay. I am happy to hear you enjoyed your time with us and hope to provide lodging again in the future.Safe Travels!

10/10 Excellent

James

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderfull place to stay
Stayed 2 nights in Jan 2024
Response from Kristie on 6 Feb 2024
Hi James,Thank you for your feedback, I am gad to hear you enjoyed your stay! We hope to provide lodging to you again in the future!

8/10 Good

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good place to stay.
Stayed 1 night in Jan 2024
Response from Jessie on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ellensburg. As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Corey

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are not very sound proof. I was startled awake by another customer leaving at 5:30 in the morning.
Stayed 1 night in Jan 2024
Response from Jessie on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Jessie on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

10/10 Excellent

Dottie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting
Stayed 1 night in Jan 2024
Response from Jessie on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Jessie on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and many coffee and dining options within walking distance. Friendly front desk staff and very welcoming.
Stayed 2 nights in Dec 2023
Response from Jessie on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessie on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2023
Response from Jessie on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jessie on 2 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South, we are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessie on 2 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South, we are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
It is an older property but everything was well maintained and clean. The bed was comfortable, the bathroom vanity was nice and large. The staff was friendly. The breakfast had eggs, sausage and waffles for hot food plus an assortment of breads and cereal and yogurt. We would stay here again. The only downside was the front door/lobby felt like it was in the back because we had to drive around the building to find it.
Stayed 1 night in Dec 2023
Response from Jaspreet on 24 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ellensburg, WA. We are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,