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Reviews of Crossroads Motel

2 out of 5
Crossroads Motel
N6476 HWY 12 & 67, Elkhorn, WI

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 146 reviews" "
Rating 8 - Good. 54 out of 146 reviews" "
Rating 6 - Okay. 32 out of 146 reviews" "
Rating 4 - Poor. 13 out of 146 reviews" "
Rating 2 - Terrible. 9 out of 146 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kp on 15 Apr 2024
Thank you for your feedback

6/10 Okay

Travis

Travelled with group
For the price isnt a bad place to stay older hotel so walls are not insulated well so it is very easy to hear the other guests I had a room on the end of the building so parking us a bit awkward but I would stay there again
Stayed 1 night in Mar 2024
Response from Kp on 11 Apr 2024
Dear guest, Thanks for sharing your feedback! We appreciate your understanding that our hotel is an older establishment. We apologize for any inconvenience caused by the lack of insulation in the walls, which may have made it easy to hear other guests. We'll definitely take your comments into consideration as we continue to improve our facilities. We're sorry that parking was a bit awkward for you due to the location of your room. We value your loyalty and are glad to hear that you would stay with us again. We look forward to welcoming you back in the future. Have a great day!

4/10 Poor

Jake

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They didn’t use the price quated on our reservation they charged us $13 dollars more. The room was ice cold and it took several hours for the room to heat up. We had stayed there before and it was pleasent but this stay was very unpleasant
Stayed 1 night in Dec 2023
Response from Kevin on 11 Apr 2024
Dear Guest, I'm sorry to hear about the issues you experienced during your recent stay. We apologize for the discrepancy in the price quoted on your reservation. That's definitely not the level of service we aim to provide. We'll look into this matter and make sure it doesn't happen again in the future.We're also sorry to hear that your room was cold and took a while to heat up. We understand how important it is to have a comfortable and cozy room. We'll address this with our maintenance team to ensure that the heating system is functioning properly.We appreciate your loyalty as a returning guest and we're disappointed to hear that this stay was unpleasant for you. We value your feedback and will use it to improve our services. We hope to have the opportunity to make it up to you in the future. Thank you for bringing these issues to our attention. Have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, and decent beds
Stayed 3 nights in Jan 2024

2/10 Terrible

Abigail

Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Business traveller
Stayed 5 nights in Nov 2023

8/10 Good

Caryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved the quaint old school motel feel. They could use a few upgrades like better bed linens and towels.
Stayed 2 nights in Oct 2023

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine. Thank you.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Friendly staff and rooms are clean. We would stay here again.
Stayed 2 nights in Oct 2023
Response from Kp on 11 Apr 2024
Dear Guest,Thanks so much for your kind words! We're thrilled to hear that our staff was friendly and that you found the rooms to be clean. Providing excellent service and maintaining a clean environment are top priorities for us, so we're delighted that we hit the mark with you. We appreciate your loyalty and we'd be more than happy to welcome you back for another stay in the future. If you have any other feedback or questions, feel free to let us know. Have a fantastic day!

10/10 Excellent

Lena

Stayed 1 night in Oct 2023

8/10 Good

heidi

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Kevin on 27 Sept 2023
We are very happy to hear positive words from you. Thank you so much for posting positive feed back. Looking forward to see you back soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Kp on 27 Sept 2023
Thank you so much for taking survey and going us a rating. we really appreciate your feedback and business.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Folks, if you’re looking to head up to Lake Geneva area for a concert or to go skiing or just to get away from Chicago for a while, this is the place to stay. You can’t beat the price. It’s quiet, clean, and in a safe area, the owner and his family take great care and are extremely amiable.
Stayed 1 night in Sep 2023
Response from Kevin on 27 Sept 2023
We are very happy to hear positive words from you. Thank you so much for posting positive feed back. Looking forward to see you back soon.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, had the darkest curtains,at 8 am was dark in the room and for that we had a good night's rest.
Stayed 1 night in Sep 2023
Response from Kp on 27 Sept 2023
We are happy to hear that your stay was joyful. We really appreciate your feedback. Can't wait to see you back.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Fair for a motel. For the money, you can’t expect luxury.
Stayed 2 nights in Aug 2023
Response from Kp on 27 Sept 2023
Thank you so much for taking survey and going us a rating. we really appreciate your feedback and business.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff during check-in. Great room that was clean and full of perfect "throwback charm". Definitely will return!
Stayed 1 night in Aug 2023
Response from Kp on 27 Sept 2023
We are happy to hear that your stay was joyful. We really appreciate your feedback. Can't wait to see you back.

2/10 Terrible

Sharon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only worth $49.99 NOT $199.98 a night. No breakfast, no coffee and very , very outdated. Dead bat outside hanging from roof. I’m 69 years old and have never felt so ripped off. I travel lots and if it wasn’t for a wedding next door would have walked right out. Sorry I’m just being honest.
Stayed 1 night in Aug 2023
Response from Kevin on 11 Apr 2024
Dear Guest I'm really sorry to hear that you were disappointed with your recent stay. We understand that value for money is important, and we apologize if you felt that the price didn't match the experience. We'll take your feedback into consideration as we continue to evaluate our pricing.We're also sorry to hear that you found the hotel outdated and that there were issues with breakfast and coffee availability. We strive to provide a comfortable and convenient experience for our guests, and we apologize if we fell short in these areas. We'll definitely look into these concerns and make improvements where necessary.Regarding the bat outside, we apologize for any discomfort or concern it may have caused. We'll address this issue promptly to ensure the comfort and safety of our guests.We appreciate your honesty and feedback. We're constantly working to improve our services, and we hope to have the opportunity to provide you with a better experience in the future. If there's anything else you'd like to discuss or if you have any further feedback, please let us know. Thank you for bringing these concerns to our attention. Have a great day!

2/10 Terrible

Ashley

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. No pool, but had a sign where you check-in about the pool area. 2. Feet stuck to carpet when shoes were taken off. 3. Had a strong chemical cleaning smell when we walked in the room 4. Bathroom tub bottom looked like it had mildew growing on the anti-slip tape pieces that were left in the tub. 5. When we came down & told them politely we didn’t feel safe staying the night or room was clean. The man told us someone spilled coffee in the room and they tried to clean it up so maybe that was the smell and wetness in the carpet. We asked for our money back and was told no. When we walked out, he threw the key behind the area he was standing. 6. DONT STAY HERE - lost $200 and didn’t even end up staying the night in town. Drove home.
Stayed 1 night in Aug 2023

4/10 Poor

Sharon

Travelled with partner
Disliked: Amenities
This property is worth maybe $49.99 a night definitely NOT $199.99 a night. No breakfast or anything but a dive. Sorry I feel so bad that I feel this way. I’m always trying to see the good. Not this time.
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice little hidden gem. Great place. Very clean and staff was nice. Close to Lake Geneva, and close to a great little pub down the street. I plan on staying here again.
Stayed 1 night in Jul 2023
Response from Kp on 27 Sept 2023
We are happy to hear that your stay was joyful. We really appreciate your feedback. Can't wait to see you back.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the area for a concert festival and needed something so we didn’t have to travel back and forth every day. Was perfect for what we needed it for
Stayed 2 nights in Jul 2023
Response from Kp on 27 Sept 2023
We are happy to hear that your stay was joyful. We really appreciate your feedback. Can't wait to see you back.

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked online for one of my employees an they did not let him use that booking They made him pay for another room
Stayed 2 nights in Jul 2023

10/10 Excellent

Dev

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming place with a cabin feel. Super friendly staff was helpful and the room we got was big with parking close so loading in/out of the room was a breeze. Nora's diner a few steps away was great too!
Stayed 1 night in Jul 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room little musty. One light not working. Mattress comfortable, Good hot water. Overall good.
Stayed 2 nights in Jun 2023

6/10 Okay

Brandon

Travelled with partner
Disliked: Cleanliness
They need to do a better job with keeping their rooms and tubs in windows clean
Stayed 1 night in Jun 2023

6/10 Okay

Jennie

Travelled with partner
Liked: Cleanliness, staff & service
It was fine. Nothing fancy
Stayed 1 night in Jun 2023

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, except for a strange smell near the fridge, even though everything looks clean.
Stayed 1 night in May 2023

4/10 Poor

Robert

Travelled with partner
Disliked: Property conditions & facilities
Birds nesting in the ceiling, lack of electrical outlets and a loose toilet.
Stayed 3 nights in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
The owner, Kevin, is an extremely kind and courteous individual. He takes great care in keeping his motel clean and in good working order. This is the place to be if you’re making a quick trip up to Wisconsin for a concert, skiing at Alpine or visiting Lake Geneva you can’t go wrong with the Crossroads Motel. Excellent place.
Stayed 1 night in Mar 2023

8/10 Good

Sheila

Stayed 1 night in Feb 2023
Response from Kp on 23 Feb 2023
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice place to stay, Clean and comfortable room..Great Price...
Stayed 1 night in Dec 2022
Response from Kp on 23 Feb 2023
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

8/10 Good

gail

Liked: Cleanliness
Good night's sleep. Slight Sulphur smell in the water - not harmful, but not "inviting" either. Inadequate temperature consistency in shower - it vacillated between a bit too cool and a tad hotter than desired. Friendly staff at check-in. No staff was available at check out.
Stayed 1 night in Oct 2022

8/10 Good

Aubrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for the area
Last minute booking and they where able to accommodate me and 4 others with 2 separate rooms, very polite, helpful and price is right Beds where a little hard but meh
Stayed 1 night in Oct 2022

8/10 Good

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Aquila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Alpine Valley, had a fridge and microwave.
Stayed 2 nights in Sep 2022

10/10 Excellent

Eric

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very unique place, clean. Staff are very gracious as well We will be back to stay again
Stayed 2 nights in Aug 2022
Response from Kp on 24 Aug 2022
Thanks for the nice rating! It was a delight having you stay with us. We look forward to welcoming you back again soon! Best Wishes, Kevin

10/10 Excellent

Harper

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and very nice rooms with a beautiful country view!
Stayed 1 night in Aug 2022
Response from Kp on 24 Aug 2022
Thanks for the nice rating! It was a delight having you stay with us. We look forward to welcoming you back again soon! Best Wishes, Kevin

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
This is the place to stay when visiting Wisconsin
Crossroads is the best kept secret in Wisconsin. You don’t have to stay in Lake Geneva in those overprice hotels stay a few miles out enjoy clean and comfortable motel. I shouldn’t be saying this because I’d like to keep this place all to myself. It’s wonderful! Five stars
Stayed 1 night in Aug 2022
Response from kevin on 12 Aug 2022
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
This is my favorite place to stay. The owner is a very nice man and it’s quiet, peaceful and a hidden gem. I absolutely love going to this place and will continue to do so. If you’re looking for a quick getaway up to Wisconsin this is the place for you.
Stayed 1 night in Aug 2022
Response from kp on 12 Aug 2022
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

2/10 Terrible

Christopher

Business traveller
Disliked: Staff & service
this place has rude staff and I refused to stay there I want a refund
Stayed 1 night in Jul 2022

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quick in and out. No hassles
Stayed 1 night in Jul 2022
Response from Kp on 15 Jul 2022
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

8/10 Good

Sal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the crossroads motel after seeing a concert at Alpine Valley,was a 10 min ride to the venue.Overall was a nice and convenient place to staff.Would stay there again..
Stayed 1 night in Jul 2022
Response from Kp on 15 Jul 2022
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely decorated room with great amenities!
Stayed 2 nights in Jul 2022
Response from Kp on 14 Jul 2022
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were frustrated initially when we discovered the ice machine was not functional, then finding the remote would not work with the TV. After manually turning on the TV, we were eventually able to navigate channels. In each case, the manager was most responsive & accommodating, going out for ice, & explaining the difficult transition to smart TVs with problems that entailed. We’ve stayed here many times & will certainly return... just frustrating after a long day to have the annoyance of expected & assumed services unavailable.
Stayed 1 night in Jun 2022
Response from Kp on 14 Jul 2022
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

8/10 Good

Brian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. Its a great place for anyone traveling with pets. Would stay here again
Stayed 1 night in Jun 2022
Response from Kp on 22 Jun 2022
Thanks for the nice rating! It was a delight having you stay with us. We look forward to welcoming you back again soon! Best Wishes, Kevin

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret gem!
At first glance Crossroads appeared to be an older, single story, no frills, drive up to your door kinda place. I was looking for a more budget friendly stay so I took a chance. I was pleasantly surprised when I opened the door to my room and found a VERY clean and spacious room (two queens, a table and chairs, tv, fridge, microwave, mini closet, soft lounge type chair, nightstand) No, there were no plugs in the bathroom (we ladies like a mirror to blow dry and curl our hair, but I made it work), two of the pillows were too thick (found the two on the other bed were perfect) and yes, it was older, but it was comfortable and quiet. And CLEAN! The staff member that checked me in was kind, welcoming, and helpful when I asked about local restaurants. I’ve paid more for much worse. I’ll definitely come back if in the area!
Stayed 3 nights in Jun 2022
Response from Kp on 22 Jun 2022
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

10/10 Excellent

Jeanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There is a unique feature in every room I have been in. From dual entrance to furniture. Comfortable beds.
Stayed 1 night in May 2022

6/10 Okay

Tronda

Liked: Cleanliness
Hotel
Stayed 1 night in Dec 2021
Response from Kp on 14 Jul 2022
Thank you

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
I enjoy getting away for brief weekends from Chicago. This motel was extremely clean everything worked perfectly you can tell that the owner put a lot of time effort and money into the upkeep. The place was spotless. This is a great little motel to stay at if you’re planning on a weekend in Lake Geneva Wisconsin. The owner is extremely accommodating and friendly. I will be back next month for a short little Christmas trip!
Stayed 1 night in Nov 2021
Response from Kp on 26 Nov 2021
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!