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Reviews of SpringHill Suites by Marriott Elizabethtown

2.5 out of 5
SpringHill Suites by Marriott Elizabethtown
1025 Executive Drive, Elizabethtown, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 194 reviews" "
Rating 8 - Good. 51 out of 194 reviews" "
Rating 6 - Okay. 22 out of 194 reviews" "
Rating 4 - Poor. 11 out of 194 reviews" "
Rating 2 - Terrible. 8 out of 194 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jeremy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yasir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Everything was good

8/10 Good

Crystal

Stayed 1 night in Nov 2023

2/10 Terrible

Danielle, White Bluff

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Unfortunately our room was next to the fire pit and other hotel guests were very loud out by the fire until after 11:30pm. We called down multiple times to the front desk to ask politely for them to quiet down since it was late and the loudness kept waking up our children and our baby.
Stayed 1 night in Oct 2023

10/10 Excellent

Rich

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms were good size with sofa. The bathroom was large and well laid out. Could have used a larger fridge.
Stayed 2 nights in Sep 2023

2/10 Terrible

Wanda, Folsom

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Upon check in I was assigned a double room. That is not what I booked. Brought that to their attention and I was told they were sold out of king rooms. Next we get to our room to find trash on the floor. Obviously the maids didn’t clean very good. Next thing the door with a lock to get in the pool area is broken so no swimming. Next our shower containers were all out of bath stuff… soap, shampoo and conditioner. Theirs is mounted on the wall in the shower! I brought all of this to their attention and o ly got I’m sorry. I would never stay there again or Recommend it to anyone. There are plenty of other places to stay just nearby!
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Elizabethtown
Beautiful and comfortable hotel room. Large bathroom was a pleasant surprise. Separate lounge area with couch and desk was an added bonus. Friendly and professional staff. I definitely will stay here again!
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Jacalyn

Travelled with family
Liked: Staff & service
Staff was so friendly and welcoming! However, my room pillows had a horrible smell and bathroom you could tell Had not been clean from shower having old soap in it to little to no toilet paper.
Stayed 2 nights in Jul 2023

8/10 Good

Christie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pool was VERY small and broke for 3 days of our stay. Front desk worker was not helpful and rude. Our door lock did not work.
Stayed 6 nights in Jun 2023

10/10 Excellent

VERONICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, spacious rooms, laundry facilities, indoor pool, hot breakfast options
Stayed 2 nights in May 2023

10/10 Excellent

Christina

Stayed 1 night in Apr 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regina at the front desk was great!!
Stayed 1 night in Feb 2023

6/10 Okay

anthony

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Re: Eh..
Can't say it was the cleanest I've seen this facility. Bathroom was not 100% clean.
Stayed 2 nights in Jan 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Sylvia

Travelled with family
Great room, very clean
Stayed 2 nights in Nov 2022

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large rooms. Jeff Wilson was a delight to deal with, very helpful, very knowledgeable.
Stayed 1 night in Sep 2022

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Some minor issues. Tub slippery, shower head, trash on top of desk cube. Lobby really clean. Room overall was good.
Stayed 1 night in Aug 2022

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, amenities
Reserved a rental after my flight, when I go to check in they don’t have anything for me. What’s the point of reserving then?
Stayed 1 night in Aug 2022

8/10 Good

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was terrific and the staff was friendly. The only issue was the amount of youth baseball players who overtook the lobby each day and night.
Stayed 1 night in Jul 2022

8/10 Good

Julie

Stayed 1 night in Jun 2022

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a baseball tournament
Stayed 2 nights in Jun 2022

2/10 Terrible

shirley

Stayed 2 nights in May 2022

6/10 Okay

Keith

Travelled with group
Liked: Staff & service
Stayed 2 nights in May 2022

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Staff was friendly, check in and out was a breeze, room was clean and it was quiet. It was no hassle to get room sales tax exempt since it was for work, and that was the best part. So many hotels make it a big deal to do that, so I am grateful for the ease of it at this hotel and will be back if I stay in Etown again.
Stayed 1 night in Mar 2022

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accomodations.
Stayed 1 night in Mar 2022

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Bruce

Liked: Staff & service, property conditions & facilities, room comfort
The shower and surrounding area was dirty.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

William

Stayed 1 night in Jan 2022

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the rooms are spacious and can hold 5 people. Breakfast other than continental is included. Would like a night light in the bathroom.
Stayed 1 night in Jan 2022

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
We travel .have been to 57 countries . This was about the nicest room we have had . It is clean and spacious . There are amenities not always found in hotels . The en-suite is Impressive . I loved the desk partition. . Staff could not have. been nicer
Stayed 1 night in Dec 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Nice suite and good price. Loved the shower and bottles of shower necessities hanging on the wall. Nice breakfast with bacon, eggs and lots of other choices.
Stayed 1 night in Dec 2021

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great room with lots of room for 3 people only down side TV remote control didn't work
Stayed 1 night in Dec 2021

10/10 Excellent

Silvano

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff was really friendly and helpful very nice hotel.
Stayed 3 nights in Dec 2021

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine
Stayed 1 night in Dec 2021

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room.
Stayed 2 nights in Nov 2021

6/10 Okay

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Not my first choice.
1 person working so this delayed check in. We stood and waited for 15 min. The person on duty was nice. Hotel was dirty. Hallway floors were filthy. There was a train next to the hotel that went by several times. I typically prefer this hotel chain but I likely wouldn't stay at this location again. There are many other hotels in the area.
Stayed 1 night in Nov 2021

10/10 Excellent

Mary Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad about our stay. We loved everything
Stayed 1 night in Nov 2021

8/10 Good

Melissa

Stayed 1 night in Oct 2021

10/10 Excellent

Eric

Stayed 1 night in Oct 2021

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short two night stay. Everything was great!
Stayed 2 nights in Oct 2021

8/10 Good

Reynald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service!
Stayed 1 night in Oct 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place To Stay
Stayed 4 nights in Sep 2021