Exterior

Reviews of Holiday Inn Express and Suites-Elizabethtown North, an IHG Hotel

2.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 446 out of 558 reviews" "
Rating 8 - Good. 78 out of 558 reviews" "
Rating 6 - Okay. 21 out of 558 reviews" "
Rating 4 - Poor. 6 out of 558 reviews" "
Rating 2 - Terrible. 7 out of 558 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean/new property. Most expensive Holiday Inn Express we have stayed in but very nice. Very good breakfast...much better than most. Outside patio area/fireplaces are VERY nice! Thank You to the breakfast staff...you take pride in what you do!
Stayed 2 nights in May 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Amenities
Clean and friendly
Stayed 1 night in May 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and staff was excellent
Stayed 1 night in Apr 2024
Response from Ryan on 24 Apr 2024
From our staff to you, thank you for your feedback and the 5 out of 5 review, Tina!We hope to see you next time you're in the area.-RyanFront Office Manager

10/10 Excellent

Stephanie

Stayed 3 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Apr 2024
Response from Ryan on 24 Apr 2024
Thank you Stephanie!We are happy to hear that you had a great stay, we hope to see you again sometime.-RyanFront Office Manager

10/10 Excellent

JOSHUA

Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
I had to wait with others at check in while the desk person sold a coke and candy bar. He was very courteous, but bad policy to tie him up for such things at the front desk.
Stayed 1 night in Apr 2024
Response from Ryan on 24 Apr 2024
Hi, Jack!Thank you so much for your feedback.We apologize for any inconvenience you may have experienced, we value all of our guests, both in house and those checking in.We understand getting checked in as quickly and smoothly as possible is preferable and use our best efforts to achieve that. We hope to see you again!-RyanFront Office Manager

6/10 Okay

Jodie, Battle Creek

Stayed 1 night in Apr 2024
Response from Candice on 23 May 2024
Jodie,On behalf of the hotel, I would like to apologize for not meeting your standards. We would appreciate if you could contact the hotel directly so that we may discuss any feedback that you would like to give. We strive to ensure that all of our valued guests feel the True Hospitality we are known for. We hope that you give us another chance in the future to show you a different side. Sincerely,Candice MatsonAssistant GM

10/10 Excellent

Liza

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. My dog was not happy being left alone so the manager called to work with me without having to leave the hotel.
Stayed 11 nights in Mar 2024
Response from Front Desk Evening Supervisor on 5 Apr 2024
Thank you for leaving us such a glowing review.We love pets, and completely understand how had it can be sometimes while travelling with animals, so we try to make it as easy as possible when we can.We cannot wait to get the chance to see you again.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent free breakfast. Comfortable and clean.
Stayed 1 night in Apr 2024
Response from Front Desk Evening Supervisor on 4 Apr 2024
Thank you for leaving us such a wonderful review.We strive to give all our guests the best possible stay they can have and we cherish hearing about those stays.We hope to get the chance to see you again.Thank you again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms and barhrooms in rooms are very spacious. Breakfast options are great!
Stayed 1 night in Apr 2024
Response from Front Desk Evening Supervisor on 3 Apr 2024
Thank you for taking the time to leave us such a phenomenal review.We love hearing about the our guests experiences in order to give out proper recognition or administer the correct training to our staff.It's wonderful that you were able to enjoy your stay, and that we get the chance to see you again soon.

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite. The beds and pillows were very comfortable and the morning breakfast hit the spot before hitting the road.
Stayed 1 night in Mar 2024
Response from Front Desk Evening Supervisor on 3 Apr 2024
Thank you for staying at the Holiday Inn Express and Suites North.It's wonderful to hear that you were able to partake in some of the warm breakfast that we provide our guests. It's wonderful to know that the amenities we offer are being used to the fullest by our guests.Thank you again.

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Everything, including the staff, was wonderful. We will certainly stay at your locations in the future.
Stayed 1 night in Mar 2024
Response from Front Desk Evening Supervisor on 3 Apr 2024
Thank you for choosing to stay at the Holiday Inn Express and Suites, and for taking the time out of your day to leave us such a glowing review.It is wonderful to hear that you were able to enjoy the time you have spent here with us and we cannot wait to see you again.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a beautiful terrace that you can sit and be outside and watch the sunset. Reading lamps and newspapers in the lobby. Coffee tea and water an available anytime. Patient, accommodating and friendly staff who help at every request. Likely the best place I’ve stayed at!
Stayed 1 night in Mar 2024
Response from Front Desk Evening Supervisor on 3 Apr 2024
Thank you for taking the time to leave such a wonderful review. I know you had caught us during the end of the winter season and hope that you will be able to see the patio when our fireplaces come back on and our patio furniture gets properly set out fire the summer.I hope we get to see you again.

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frequent traveler. Location is very convenient and the mattress and bedding are excellent.
Response from Candice on 20 Mar 2024
Stephanie,Thank you for the glowing review about your recent stay with us. It is wonderful to hear that our bedding was top notch for you. We hope to see you at the Holiday Inn Express & Suites Elizabethtown the next time you are in the area. Sincerely,Candice MatsonAssistant GM

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Candice on 1 Mar 2024
Beth,Thank you for the perfect score!! We are happy to see that you enjoyed your stay with us. We hope to see you the next time you are in the area. Sincerely,Candice MatsonAssistant GM

10/10 Excellent

Teresa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so well kept and the staff friendly. We were very impressed with the whole experience !
Stayed 2 nights in Feb 2024
Response from Candice on 1 Mar 2024
Teresa,Thank you so much for the glowing 5 star review about your recent stay with us. Our team will be happy to hear that they made it enjoyable. We hope to see you the next time you are in the area. Sincerely,Candice MatsonAssistant GM

10/10 Excellent

Lugenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Candice on 1 Mar 2024
Lugenia,Thank you for taking the time to leave a rating about your recent stay with us. We are happy to see that you found us perfect. We hope to see you the next time you are in the area. Sincerely,Candice MatsonAssistant GM

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how conveniently located it was
Stayed 3 nights in Jan 2024
Response from Candice on 6 Feb 2024
Matthew,Thank you for your glowing 5 star review! We are happy to hear that you enjoyed your stay. We hope to see you the next time you are in the area. Sincerely,Candice MatsonAssistant GM

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking with close by restaurants
Stayed 1 night in Jan 2024
Response from Front Office Manager on 30 Jan 2024
DeanWe are always pleased when guest share their experiences, such as the parking and our local restaurants.We hope you stay again

10/10 Excellent

Pamela, Clintonville

Stayed 1 night in Dec 2023
Response from Front Office Manager on 30 Jan 2024
PamelaWe are pleased to see that you gave us a 5 out of 5We truly appreciate when guest take time out of their day to leave such valuable feedback

10/10 Excellent

SOON HWAN

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Hotel charge was very high considering country side hotel.
Stayed 23 nights in Dec 2023
Response from Front Office Manager on 30 Jan 2024
Soon HwanSorry to hear that your cost was too muchDuring this busy time we are comparable to the other hotels in the areaAgain we do apologize that you were disappointed with the cost

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 30 Jan 2024
Thank you for giving us such a great scoreWe love to hear when guest have an enjoyable stayThanks again for the wonderful score

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. The breakfast steward was especially helpful with my wife's restricted diet.
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 1 Jan 2024
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day in order to leave us some feedback.We hope to see you again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and staff friendly. The only issue would be not enough towels in room for the 5 people staying in it and by the pool but didnt ask for more.
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 30 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites.We are sorry to hear about your experience with the towels. We would have been more than happy to have given you some more. Our staff tries to monitor the pool towels the best that we can.We hope to rectify that the next time you choose to stay with us.

8/10 Good

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 30 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites.We appreciate you taking the time to give us some feedback.We hope to see you again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Last minute booking on Christmas Eve as we travelled south. Staff was super helpful, all were cheery and bright! Clean and comfortable rooms, nice breakfast. Can’t ask for more.
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 30 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites.We are so happy to here that we were able to make your holiday travels delightful.We hope to see you again.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 25 Dec 2023
Thank you for taking the time out of your day to leave us some feedback about your stay at the Holiday Inn Express and Suites.We appreciate all feedback and hope that we will be able to serve you again.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 25 Dec 2023
Thank you for taking the time out of your day in order to leave us some feedback and for staying at the Holiday Inn Express and Suites, it is most appreciated.We hope to see you again.

10/10 Excellent

Tamir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 25 Dec 2023
Thank you for staying at the Holiday Inn Express.We appreciate you taking the time to leave us some feedback, it is most appreciated.We hope to get the chance to see you again.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiffany B. on 22 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites.Leaving feedback means the world to us and we cannot wait to see you again.Thank you again.

10/10 Excellent

Hailee Anne or John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tiffany B. on 22 Dec 2023
Thank you for taking the time out of your day to leave us some feedback and for staying at the Holiday Inn Express and Suites. We appreciate all feedback, and cannot wait to see you again.

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tiffany B. on 17 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day to leave us some feedback.We hope to see you again.

10/10 Excellent

MATT

Business traveller
Stayed 4 nights in Dec 2023
Response from Tiffany B. on 17 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day to leave us some feedback.We hope to see you again.

10/10 Excellent

Robert, Nashville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and clean rooms. Good breakfast choices.
Stayed 1 night in Dec 2023
Response from Tiffany B. on 17 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day to leave us some feedback.We hope to see you again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Front Desk Evening Supervisor on 4 Dec 2023
Thank you for taking the time to leave us some feedback.All feedback is appreciated.Please let us know if there is anything that we can help you with.

10/10 Excellent

Denecia, Bryant

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, great breakfast, wonderful staff
Response from Front Desk Evening Supervisor on 4 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North and for taking the time to leave us some feedback.We are glad that you were able to enjoy your stay with us and we hope to see you again in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and modern, heard no noise at all from our room and staff were friendly and professional. Gluten free options offered at breakfast were a plus for my husband with severe gluten allergies. For those who drink hot tea, poor options in teabag choice last but that’s a minor thing. Highly recommend the hotel.
Response from Front Desk Evening Supervisor on 4 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day to leave us some feedback.All feedback is appreciated, and we us it for recognition and training purposes. We are so glad that we were able to successful offer you a variety of choices at breakfast to better suit your needs.

10/10 Excellent

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place. Clean. Great location. Plenty of places to eat nearby. Friendly staff. Breakfast was really good.
Stayed 1 night in Nov 2023
Response from Front Desk Evening Supervisor on 24 Nov 2023
Thank you for staying at the Holiday Inn Express & Suites.We appreciate you taking the time out of your day in order to leave us some feedback. All feedback is appreciated and used for training and recognition purposes.Please, let us know if there is anything that we can help you with.Again, thank you.

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally the nicest holiday inn we've had the pleasure to visit everyone was soooo nice and the breakfast was clean and well taken care of. If every location was this well maintained I'd always stay at a holiday inn
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
AllysonThank you for taking the time to leave such valuable feedbackWe appreciate when guest tale time out of their busy day to leave us their thoughts and commentsThank you againHoliday Inn Express & Suites

10/10 Excellent

Lesly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night stay, beds are comfortable and the breakfast was flavorful.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
We are pleased to hear you enjoyed the many selections we serve at breakfastThank you for taking the time to share your thoughts

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Thank you for taking the time to leave us your feedback in regards to your recent stay

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
We appreciate you took the time to leave us valuable feedback in regards to your recent stayThank you againWe truly value when guest leave us their thoughts and comments

6/10 Okay

Mitchell

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ive never seen a thermostat for a room placed where you have to be 3 feet tall and move the bed to get to it. water pressure just sucks, showers are horrible.
Stayed 1 night in Oct 2023
Response from Front Office Manager-Melissa Nelson on 31 Oct 2023
Good AfternoonThank you for taking the time to give us your valuable feedbackI do apologize for the inconvenience you experienced during your stay.We have passed your feedback along to the Engineering department. Again, we do apologize . We do hope that you will stay in the future. So, that perhaps your next visit will be a pleasant one

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Manager-Melissa Nelson on 31 Oct 2023
Thank you for taking the time out of your day to provided us with such a wonderful reviewThank you for choosing the Holiday Inn Express and Suites Have a wonderful Halloween

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from Front Office Manager-Melissa Nelson on 31 Oct 2023
Good afternoonJeffreyThank you for taking the time to score us .We truly appreciate it when guest take time out of their busy day to leave us feedbackHave a wonderful and safe Halloween

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Evening Supervisor on 26 Oct 2023
Thank you for taking the time out of your day to leave us such wonderful feedback.We love hearing about how guests enjoyed their stay.We hope to see you again.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated
Stayed 1 night in Oct 2023
Response from Front Desk Evening Supervisor on 21 Oct 2023
Thank you for choosing the Holiday Inn Express and Suites North in Elizabethtown KY.We appreciate you taking the time out of your day in order to leave us such kind feedback. Please let us know if you have any questions about anything and we hope to see you again.Thank you.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate property and exceptional staff!
Stayed 1 night in Oct 2023
Response from Front Office Manager-Melissa Nelson on 31 Oct 2023
Good AfternoonSusanThank you for your wonderful feedbackOur Maintenance and Janitorial team are wonderful at keep our property immaculate Our staff strive to make each guest visit memorableThank you again

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tiffany B. on 9 Oct 2023
Thank you for taking the time out and giving us such positive feedback. We truly appreciate all feedback and hope to be able to serve you again.