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Very clean/new property. Most expensive Holiday Inn Express we have stayed in but very nice. Very good breakfast...much better than most. Outside patio area/fireplaces are VERY nice!
Thank You to the breakfast staff...you take pride in what you do!
From our staff to you, thank you for your feedback and the 5 out of 5 review, Tina!We hope to see you next time you're in the area.-RyanFront Office Manager
I had to wait with others at check in while the desk person sold a coke and candy bar. He was very courteous, but bad policy to tie him up for such things at the front desk.
Jack
Stayed 1 night in Apr 2024
Response from Ryan on 24 Apr 2024
Hi, Jack!Thank you so much for your feedback.We apologize for any inconvenience you may have experienced, we value all of our guests, both in house and those checking in.We understand getting checked in as quickly and smoothly as possible is preferable and use our best efforts to achieve that. We hope to see you again!-RyanFront Office Manager
6/10 Okay
Jodie, Battle Creek
7 Apr 2024
Jodie
Stayed 1 night in Apr 2024
Response from Candice on 23 May 2024
Jodie,On behalf of the hotel, I would like to apologize for not meeting your standards. We would appreciate if you could contact the hotel directly so that we may discuss any feedback that you would like to give. We strive to ensure that all of our valued guests feel the True Hospitality we are known for. We hope that you give us another chance in the future to show you a different side. Sincerely,Candice MatsonAssistant GM
Pet friendly. My dog was not happy being left alone so the manager called to work with me without having to leave the hotel.
Liza
Stayed 11 nights in Mar 2024
Response from Front Desk Evening Supervisor on 5 Apr 2024
Thank you for leaving us such a glowing review.We love pets, and completely understand how had it can be sometimes while travelling with animals, so we try to make it as easy as possible when we can.We cannot wait to get the chance to see you again.
Response from Front Desk Evening Supervisor on 4 Apr 2024
Thank you for leaving us such a wonderful review.We strive to give all our guests the best possible stay they can have and we cherish hearing about those stays.We hope to get the chance to see you again.Thank you again.
Very friendly staff. Rooms and barhrooms in rooms are very spacious. Breakfast options are great!
Melissa
Stayed 1 night in Apr 2024
Response from Front Desk Evening Supervisor on 3 Apr 2024
Thank you for taking the time to leave us such a phenomenal review.We love hearing about the our guests experiences in order to give out proper recognition or administer the correct training to our staff.It's wonderful that you were able to enjoy your stay, and that we get the chance to see you again soon.
The staff was very polite. The beds and pillows were very comfortable and the morning breakfast hit the spot before hitting the road.
Brian
Stayed 1 night in Mar 2024
Response from Front Desk Evening Supervisor on 3 Apr 2024
Thank you for staying at the Holiday Inn Express and Suites North.It's wonderful to hear that you were able to partake in some of the warm breakfast that we provide our guests. It's wonderful to know that the amenities we offer are being used to the fullest by our guests.Thank you again.
Our stay was great. Everything, including the staff, was wonderful. We will certainly stay at your locations in the future.
Tony
Stayed 1 night in Mar 2024
Response from Front Desk Evening Supervisor on 3 Apr 2024
Thank you for choosing to stay at the Holiday Inn Express and Suites, and for taking the time out of your day to leave us such a glowing review.It is wonderful to hear that you were able to enjoy the time you have spent here with us and we cannot wait to see you again.
They had a beautiful terrace that you can sit and be outside and watch the sunset. Reading lamps and newspapers in the lobby. Coffee tea and water an available anytime. Patient, accommodating and friendly staff who help at every request. Likely the best place I’ve stayed at!
Patricia
Stayed 1 night in Mar 2024
Response from Front Desk Evening Supervisor on 3 Apr 2024
Thank you for taking the time to leave such a wonderful review. I know you had caught us during the end of the winter season and hope that you will be able to see the patio when our fireplaces come back on and our patio furniture gets properly set out fire the summer.I hope we get to see you again.
Frequent traveler. Location is very convenient and the mattress and bedding are excellent.
Stephanie
Response from Candice on 20 Mar 2024
Stephanie,Thank you for the glowing review about your recent stay with us. It is wonderful to hear that our bedding was top notch for you. We hope to see you at the Holiday Inn Express & Suites Elizabethtown the next time you are in the area. Sincerely,Candice MatsonAssistant GM
Beth,Thank you for the perfect score!! We are happy to see that you enjoyed your stay with us. We hope to see you the next time you are in the area. Sincerely,Candice MatsonAssistant GM
This property was so well kept and the staff friendly. We were very impressed with the whole experience !
Teresa
Stayed 2 nights in Feb 2024
Response from Candice on 1 Mar 2024
Teresa,Thank you so much for the glowing 5 star review about your recent stay with us. Our team will be happy to hear that they made it enjoyable. We hope to see you the next time you are in the area. Sincerely,Candice MatsonAssistant GM
Lugenia,Thank you for taking the time to leave a rating about your recent stay with us. We are happy to see that you found us perfect. We hope to see you the next time you are in the area. Sincerely,Candice MatsonAssistant GM
Matthew,Thank you for your glowing 5 star review! We are happy to hear that you enjoyed your stay. We hope to see you the next time you are in the area. Sincerely,Candice MatsonAssistant GM
Hotel charge was very high
considering country side hotel.
SOON HWAN
Stayed 23 nights in Dec 2023
Response from Front Office Manager on 30 Jan 2024
Soon HwanSorry to hear that your cost was too muchDuring this busy time we are comparable to the other hotels in the areaAgain we do apologize that you were disappointed with the cost
Very friendly and helpful staff. The breakfast steward was especially helpful with my wife's restricted diet.
Ray
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 1 Jan 2024
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day in order to leave us some feedback.We hope to see you again.
Place was clean and staff friendly. The only issue would be not enough towels in room for the 5 people staying in it and by the pool but didnt ask for more.
Sarah
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 30 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites.We are sorry to hear about your experience with the towels. We would have been more than happy to have given you some more. Our staff tries to monitor the pool towels the best that we can.We hope to rectify that the next time you choose to stay with us.
Last minute booking on Christmas Eve as we travelled south. Staff was super helpful, all were cheery and bright! Clean and comfortable rooms, nice breakfast. Can’t ask for more.
Richard
Stayed 1 night in Dec 2023
Response from Front Desk Evening Supervisor on 30 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites.We are so happy to here that we were able to make your holiday travels delightful.We hope to see you again.
Response from Front Desk Evening Supervisor on 25 Dec 2023
Thank you for taking the time out of your day to leave us some feedback about your stay at the Holiday Inn Express and Suites.We appreciate all feedback and hope that we will be able to serve you again.
Response from Front Desk Evening Supervisor on 25 Dec 2023
Thank you for taking the time out of your day in order to leave us some feedback and for staying at the Holiday Inn Express and Suites, it is most appreciated.We hope to see you again.
Response from Front Desk Evening Supervisor on 25 Dec 2023
Thank you for staying at the Holiday Inn Express.We appreciate you taking the time to leave us some feedback, it is most appreciated.We hope to get the chance to see you again.
Thank you for staying at the Holiday Inn Express and Suites.Leaving feedback means the world to us and we cannot wait to see you again.Thank you again.
Thank you for taking the time out of your day to leave us some feedback and for staying at the Holiday Inn Express and Suites. We appreciate all feedback, and cannot wait to see you again.
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day to leave us some feedback.We hope to see you again.
10/10 Excellent
MATT
Business traveller
16 Dec 2023
MATT
Stayed 4 nights in Dec 2023
Response from Tiffany B. on 17 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day to leave us some feedback.We hope to see you again.
Super friendly staff and clean rooms. Good breakfast choices.
Robert
Stayed 1 night in Dec 2023
Response from Tiffany B. on 17 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day to leave us some feedback.We hope to see you again.
Response from Front Desk Evening Supervisor on 4 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North and for taking the time to leave us some feedback.We are glad that you were able to enjoy your stay with us and we hope to see you again in the future.
Hotel was very clean and modern, heard no noise at all from our room and staff were friendly and professional. Gluten free options offered at breakfast were a plus for my husband with severe gluten allergies. For those who drink hot tea, poor options in teabag choice last but that’s a minor thing. Highly recommend the hotel.
Michael
Response from Front Desk Evening Supervisor on 4 Dec 2023
Thank you for staying at the Holiday Inn Express and Suites North.We appreciate you taking the time out of your day to leave us some feedback.All feedback is appreciated, and we us it for recognition and training purposes. We are so glad that we were able to successful offer you a variety of choices at breakfast to better suit your needs.
Great place. Clean. Great location. Plenty of places to eat nearby. Friendly staff. Breakfast was really good.
STEVEN
Stayed 1 night in Nov 2023
Response from Front Desk Evening Supervisor on 24 Nov 2023
Thank you for staying at the Holiday Inn Express & Suites.We appreciate you taking the time out of your day in order to leave us some feedback. All feedback is appreciated and used for training and recognition purposes.Please, let us know if there is anything that we can help you with.Again, thank you.
Literally the nicest holiday inn we've had the pleasure to visit everyone was soooo nice and the breakfast was clean and well taken care of. If every location was this well maintained I'd always stay at a holiday inn
Allyson
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
AllysonThank you for taking the time to leave such valuable feedbackWe appreciate when guest tale time out of their busy day to leave us their thoughts and commentsThank you againHoliday Inn Express & Suites
We appreciate you took the time to leave us valuable feedback in regards to your recent stayThank you againWe truly value when guest leave us their thoughts and comments
6/10 Okay
Mitchell
Business traveller
30 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ive never seen a thermostat for a room placed where you have to be 3 feet tall and move the bed to get to it.
water pressure just sucks, showers are horrible.
Mitchell
Stayed 1 night in Oct 2023
Response from Front Office Manager-Melissa Nelson on 31 Oct 2023
Good AfternoonThank you for taking the time to give us your valuable feedbackI do apologize for the inconvenience you experienced during your stay.We have passed your feedback along to the Engineering department. Again, we do apologize . We do hope that you will stay in the future. So, that perhaps your next visit will be a pleasant one
Response from Front Office Manager-Melissa Nelson on 31 Oct 2023
Thank you for taking the time out of your day to provided us with such a wonderful reviewThank you for choosing the Holiday Inn Express and Suites Have a wonderful Halloween
10/10 Excellent
Jeffrey
29 Oct 2023
Jeffrey
Stayed 1 night in Oct 2023
Response from Front Office Manager-Melissa Nelson on 31 Oct 2023
Good afternoonJeffreyThank you for taking the time to score us .We truly appreciate it when guest take time out of their busy day to leave us feedbackHave a wonderful and safe Halloween
Response from Front Desk Evening Supervisor on 26 Oct 2023
Thank you for taking the time out of your day to leave us such wonderful feedback.We love hearing about how guests enjoyed their stay.We hope to see you again.
Response from Front Desk Evening Supervisor on 21 Oct 2023
Thank you for choosing the Holiday Inn Express and Suites North in Elizabethtown KY.We appreciate you taking the time out of your day in order to leave us such kind feedback. Please let us know if you have any questions about anything and we hope to see you again.Thank you.
Response from Front Office Manager-Melissa Nelson on 31 Oct 2023
Good AfternoonSusanThank you for your wonderful feedbackOur Maintenance and Janitorial team are wonderful at keep our property immaculate Our staff strive to make each guest visit memorableThank you again