El Valle Trip

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

Exceptional service, staff were very attentive and helpful in any way possible. Beautiful and tranquil spot. Room was beautifully decorated and view from the balcony was truly amazing especially dining sunrise.

I don’t often review things, but considering the time I personally spent looking for the right resort in Punta Cana, I thought I would take the time. This was my first time to Punta Cana and it was amazing. I’m so glad we chose the family selection. It was well worth paying a little more for the bonuses that come along with it. Everything is brand new. The rooms were perfect and incredibly clean. We were right near the family pool and the ocean. The food was fantastic and so was the staff. The highlight for us really came from our concierge Juan. Juan was such a bright spot from beginning to end. He made check in seamless and enjoyable. He checked in on us each day and booked all of our dinners. We were also invited to an Expedia dinner unexpectedly by the pool, where they gave us gifts. There was no pressure to purchase things or book events etc. I just have nothing but positive things to say. I don’t know how anyone could complain. If you have the opportunity, request Juan as your “butler”. He is fantastic and went above and beyond.

Clean room. Great staff. Food lines were often long and all options were not available. Finding chairs at the beach and pools is challenging on the weekends

I always love it here. Staff amazing. Food very good. Resort is beautiful.