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Reviews of Cerritos Surf Town Beach Front Hotel and SPA

3.5 out of 5
Cerritos Surf Town Beach Front Hotel and SPA
Playa Los Cerritos, Km 67, Highway 19, El Pescadero, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 183 out of 334 reviews" "
Rating 8 - Good. 110 out of 334 reviews" "
Rating 6 - Okay. 30 out of 334 reviews" "
Rating 4 - Poor. 7 out of 334 reviews" "
Rating 2 - Terrible. 4 out of 334 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Oceanfront Bungalows! Listen to the waves all day and night! Beautifully manicured grounds. Great staff and service.
Stayed 1 night in Apr 2024

10/10 Excellent

Shalee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our little bungalow. Staff was friendly. Everything was clean. Pool was amazing. Plus we were able to boogie board. It was a perfect place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

nick

Travelled with family
Liked: Amenities
Great property, the staff were exceptional and friendly. We loved walking the beach . We live the out of the way and not so crowded feel. We were here for only one night and live in San Jose BCS and will definitely come back
Stayed 1 night in Apr 2024

8/10 Good

Sarah, San Ramon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
About 8 miles from Todos Santos, right on the beach. Little beach huts. Nothing fancy, no TVs, ect just a true r&r vacation. Units can be updated with new curtains, paints, and deeper cleaning for improvements.
Stayed 4 nights in Mar 2024

8/10 Good

marie

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Eileen, Terryville

Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved the view and closeness to the beach, we watched the surfers and whales from the patio. The ocean and beach were clean and the water was clean and warm. We had fun playing in the waves the king bed and pillows were super comfy! The beach and gardens were well lit but thankfully did not shine in the windows. the sound of the ocean was amazing! The suite was clean and spacious. We felt safe. We loved the huge pool and the hot tubs but thought the pool needed at least a couple underwater lights. There was nothing making where the steps were to get into the pool, no railings, and the hot tubs were hard to get in and out of. The gardens and premesis were well-kept and pretty to walk through. We were not happy with the lack of kitchen equipment (no microwave, toaster, pots, basic seasonings/oil) and there was no counter space. We didn’t like the surrounding roads. We suggest having a plastic bin on the patios to wash the sand off your feet and guest books in the rooms. A book of things to see and do in the area would have also been a nice touch. The staff were excellent, friendly and helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room is huge with a full kitchen if you want to cook meals. There is sand inside which is to be expected. The restaurant has some decent options for dinner with a higher then average price range. We found blood on one of the pillow cases. Loved the hammock. The pool was cool and the hot tub broken during our stay.
Stayed 3 nights in Jan 2024

8/10 Good

Beatriz

Stayed 1 night in Jan 2024

6/10 Okay

Taya

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort with a beautiful pool area
Really lovely setting right on the beach. Great pool area with swim up bar. Water was a tad dingy but still nice. Stayed in a bungalow overlooking the beach. Spectacular sunset views. Bungalow was large with a comfy bed and big bathroom. No real complaints. Definitely can recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

MIREYA

Liked: Cleanliness, staff & service, property conditions & facilities
its a beautiful place for relax and enjoy all tha natural views , its quiet and safe
Stayed 1 night in Dec 2023

8/10 Good

Cheri, Bellingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jose Martinez on 28 Nov 2023
Good afternoon Cheri,On behafl of all our staff members, we want to thank you for taking the time to quilify our Property.We look forward to welcome you back soon.

10/10 Excellent

Scott

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was skeptical that the property was located off the beaten path, but it was right on the beach with a great pool and amazing staff. Easy access to Todos Santos or Cabo, and we did not have a rental car. Staff assisted with all our requests, my son made friends everywhere, the food was delicious and the waves were working every day. I definitely recommend staying here.
Stayed 4 nights in Nov 2023
Response from Jose Martinez on 24 Nov 2023
Dear Scott,On behalf of Cerritos Surf Town staff members, we want to thank you for your comments and we are very happy to know that you had a pleasant stay with us.We look forward to welcoming you back very soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat the oceanfront location
Overall, this place is amazing. Staying in a beachside villa is so relaxing and beautiful. The staff here is very friendly and helpful. There were workers doing renovations and general upkeep all over the resort (but, in no way disruptive to our stay). I'm sure some of this was due to the hurricane that came through a few weeks ago, but the overall resort was clean and in great shape. Cerritos does have some electricity issues, but that is an overall city issue. I would absolutely stay here again if I go back to Cerritos
Stayed 2 nights in Nov 2023
Response from Jose Martinez on 24 Nov 2023
Good afternoon,On behalf ot Cerritos Surf Town staff members, we thank you for your comments and we are happy to know that you had a nice stay with us. Indeed, we were experiencing some electric power issues due some car accidents in town, however we are glad to know we were able to make your stay enjoyable.Warmest regards

8/10 Good

Stashia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right on the beach which was exactly what we wanted. We had a slight problem with charges from the restaurant on our first day but Pepe was quick to correct. Ignacio was very accommodating when the power was out for a number of hours due to a car accident. Thank you!
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Micheal

Stayed 3 nights in Oct 2023

10/10 Excellent

Lila

Stayed 7 nights in Aug 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here and Love It!
This is my second time staying here and it is always amazing. The staff are extremely friendly and truly care about making your stay as enjoyable as possible. The location is perfect and both room types I've stayed in were perfect.
Stayed 3 nights in Oct 2023

10/10 Excellent

Brynn

Stayed 1 night in Sep 2023
Response from Ulyses Malja GM on 3 Oct 2023
Dear Mr. Brynn,Thank you so much for taking the time to answer our survey and the score you gave us!Looking forward to welcome you in the near future,

10/10 Excellent

Craig

Stayed 3 nights in Sep 2023

10/10 Excellent

Maren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Beautiful beach. Feels secluded at night. Fun to watch surfers. Ten minute walk to the fabulous Barracuda Cantina. Renting a car is helpful to go to Todos Santos.
Stayed 5 nights in Aug 2023
Response from Ulyses Malja GM on 21 Aug 2023
Dear Maren,Thank you for taking the time to share your experience with us! We're thrilled to hear that our staff provided you with helpful and friendly service throughout your stay. It's great to know that you enjoyed the beauty of our beach and the tranquility it offers at night. Watching the surfers must have been a delightful sight!We're glad you had the opportunity to explore the nearby Barracuda Cantina, and we're even happier to hear that it's just a ten-minute walk away. It sounds like you had a fantastic time there. And you're right, renting a car can indeed be a convenient way to explore the charming town of Todos Santos and its surroundings.Your feedback is greatly appreciated, and we hope to welcome you back again in the future. Whether it's to enjoy the beach, watch the surfers, or explore the local attractions, we'll be here to make your stay as enjoyable as possible. Safe travels until then!

6/10 Okay

Bonnye

Disliked: Room comfort
Stayed 2 nights in Jul 2023
Response from Ulyses Malja GM on 11 Aug 2023
Dear Bonnye, Thank you so much for taking the time in answer our survery!Looking forward to welcome you in the near future!

10/10 Excellent

Peyton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Cerritos surf town for the location. It is right on the beach with great views! We had the studio which is very rustic. No air conditioning and a small full size bed. We had a fan but a screen on the slider door would have been nice to keep the bugs out at night and let air in.
Stayed 5 nights in Jul 2023
Response from Ulyses Malja GM on 14 Aug 2023
I'm delighted to hear that you enjoyed the fantastic location of Cerritos surf town, right by the beach with stunning views! The proximity to the beach must have been a wonderful experience. It's clear that the studio's rustic charm contributed to the unique atmosphere. I understand that the absence of air conditioning might have been a bit challenging, especially during warmer days. Having a fan is definitely helpful in such situations, though I can see how a screen on the slider door would have been a great addition to keep bugs out while allowing fresh air to circulate. Your feedback regarding this aspect is valuable and could enhance the overall comfort of the stay. Thank you for sharing your thoughts, and I hope you were able to make the most of your time in the beautiful surroundings of Cerritos surf town!

8/10 Good

Alison

Travelled with family
Very peaceful, gorgeous views. We enjoyed our stay and will return.
Stayed 4 nights in Jun 2023
Response from Ulyses Malja GM on 11 Aug 2023
Dear Alison,thank you so much for taking the time in answer our survey!Looking forwar dto welcome you in the near future!

8/10 Good

Kristine

Stayed 6 nights in Jul 2023
Response from Ulyses Malja GM on 11 Aug 2023
Hi Kristine!Thank you so much for the score and taking the time in answer or survery!Looking forward to welcome you in the near future,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Don’t hesitate. Will return
Stayed 4 nights in Jun 2023
Response from Ulyses Malja GM on 5 Jul 2023
Dear John, Thank you so much for taking the time to answer our survey!Also we are delighted with your score and comment!Always will be a pleasure host you !Looking forward to welcome you in the near future,

10/10 Excellent

Tristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Awesome place to stay. Super friendly staff, food on site was excellent. All kinds of folks there, a few older heavy drinkers, families, newly weds, etc….love that they’re dog friendly. Magical little spot.
Stayed 1 night in Jun 2023
Response from Ulyses Malja GM on 22 Jun 2023
Dear Tristin,thank you so much for taking the time to answer our survey. For us, our guests perspective is the most important!Looking forward to welcome you back in the near future,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rustic lodging
Great for young surfers or family groups. Refrigerator was great and bottle of water available. Kitchen gas stove didn’t work and was dangerous. Smell of sewer in bathroom not pleasant. No hot water in shower. There are physical building items need updates.
Stayed 2 nights in Jun 2023
Response from Ulyses Malja GM on 22 Jun 2023
Dear Sandra,Thank you so much for taking the time to answer our survey and the score!We are working in the next improvements, so spect great surprises in the near future!!Looking forward to welcome you,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Ulyses Malja GM on 17 Jun 2023
Dear John, Thank you so much for taking the time to answer our survey and score!Looking forward to welcome you back in the near future,

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is on a beautiful beach and has amazing views from the room and pool. The hospitality and service were impeccable. My boyfriend enjoyed surfing and I swam in the pool everyday.
Stayed 2 nights in May 2023
Response from Ulyses Malja GM on 1 Jun 2023
Dear Lily,Thank you so much for taking the time to answer our survey, and the score.Hopefully we will have the oportunity to welcome you in the near future!Sincerely,

8/10 Good

Suzanne

Travelled with group
Liked: Staff & service, room comfort
We loved the property the only complaint was we could not get our room cleaned Check in Friday by Sunday we asked for clean up they did also on Monday 2 days service out of 5 nights. Staff was very friendly would stay there again. Maybe they had staffing issues
Stayed 5 nights in May 2023
Response from Ulyses Malja GM on 15 May 2023
Dear Suzanne,Thank you so much for taking the time to answer our survey.Also thank you so much for your comments, we will take a look in our HK department and check why we had that situation.Looking forward to welcome you back in the near future,

4/10 Poor

Ian

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
One word - filthy! Dirty bedding - crumbs in bed. Hair on pillows. Bathrooms hadn’t been cleaned. Pool had garbage and slime in it. Location is fabulous but the property is in desperate need of repair and maintenance. Rooms are dark and musty and furniture is old. Screen doors were falling off tracks. Staff (other than new front desk lady) seemed indifferent and less than engaged. It shows in how the property is being taken care of.
Stayed 3 nights in Apr 2023
Response from Ulyses Malja GM on 1 May 2023
Dear Ian, I truly regret to read that we were not able to fulfill your expectations. Allow me to thank you for bringing to my attention the areas of opportunity encountered during your recent stay. Comments like yours help us to improve and guarantee all our guests a relaxing experience. Please be sure that proper measures have been taken to avoid future discontent regarding these matters. We hope you will give us the opportunity to serve you again and provide you the experience you deserve. Sincerely,Ulyses MaljaGeneral Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Ulyses Malja GM on 1 May 2023
Dear Rebecca, Thank you so much for taking the time to answer our survey and your score.Looking forward to welcome you in the near future, Sincerely,Ulyses MaljaGM

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, amenities
We were very excited to stay here, however upon checking in we were met with a very unclean bed. The sheets had clearly not been changed from the last guests as they were dirty, full of hair and sand. We requested new sheets and they came in to change them. The new sheets did not have sand or nearly as much hair but they were full of yucky looking yellow and orange stains. Not just a few stains. A lot of stains. The room amenities were adequate (fridge, sink and safe) but it was definitely cold at night, especially with the uncomfortable bedding. On the second and third days we woke up with red bite marks on our hands and feet. I had seen small bugs in the bed but I thought maybe they were sand or beach bugs so I tried to sweep some out of the bed sheets and ignore them. We didn’t get much sleep because the sheets just felt like they were crawling with something. We did some research after getting more bites and they were definitely bed bugs. Gross!!! Though the beachfront was a nice view, our stay was extremely uncomfortable and unpleasant and I would not recommend staying here! We’ll plan to return to Cerritos Beach area, but we’ll stay across the road at the other hotel, So Far So Good. Much cleaner and more comfortable, even without the beachfront property. Not the review I was hoping to give, but beware if you book a Studio Ocean Front room, chances are it will be dirty and have bugs. Maybe the larger, more expensive rooms are cleaner?

8/10 Good

Sean, Seattle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right on the beach and with a pool and hot tub. Easy access to the surf and beach walking. Staff were helpful and communicated well. The property needs some maintenance and the rooms are sparse, however, it remains a fun place and good value.
Stayed 1 night in Mar 2023
Response from Ulyses Malja GM on 2 Apr 2023
Dear Sean,Thank you very much for your recent visit to Cerritos Surf Town. We truly appreciate your kind compliments and we love hearing you enjoyed your stay. I am also pleased to inform you that we will have a full renew of our villas, including kitchens at the near future.We hope you grant us the opportunity to welcome you back once again to continue to create more experiences at cerritos surf town!!!In service,Ulyses MaljaGeneral ManagerCerritos Surf town

10/10 Excellent

Clary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cerritos Surf Town is in a perfect location and the staff was very friendly. We will be back!
Stayed 4 nights in Mar 2023
Response from Ulyses Malja GM on 2 Apr 2023
Dear Clary,First of all, thank you so much for the time you have taken to let us know about your recent visit to Cerritos beach and Cerritos Surf town, we really enjoyed reading your review it is very satisfactory to know that one of our magnificent staff exceded your expectations.Your experience is always our priority and we hope to have the opportunity to welcome you back many more times at this your home away from home CSTSincerelyUlyses MaljaGeneral Manager

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a great spot, thank you!!
Stayed 1 night in Mar 2023
Response from Ulyses Malja GM on 2 Apr 2023
Dear Jess,First of all, thank you so much for the time you have taken to let us know about your recent visit to Cerritos beach and Cerritos Surf town, it is very satisfactory to know that we fullfilled your expectations.We hope to have the opportunity to welcome you back many more times at this your home away from home CSTSincerelyUlyses MaljaGeneral Manager

10/10 Excellent

Michael

Stayed 7 nights in Mar 2023
Response from Ulyses on 13 Apr 2023
Dear Michael, Thank you so much for taking the time to answer our survey and score!Looking forward to welcome you in the near future!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! Quaint beachfront units.
Stayed 1 night in Mar 2023
Response from Ulyses Malja GM on 2 Apr 2023
Dear Linda,Thank you for taking the time to share your experience with us, we are delighed to know that you enjoyed our casita in front of the ocean. We strive to make sure our visitors enjoy coming back time and time again so we certainly look forward to welcoming you back again for many more special moments in the future! . Best Regards

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was exactly what we were looking for. Not too busy, quiet, clean and everything was conveniently within walking distance. The beach, pool, food, surf rentals were all very close. It was beautiful, quiet and the staff was so nice and helpful. We will definitely be coming back!
Stayed 5 nights in Feb 2023
Response from Ulyses Malja GM on 12 Mar 2023
Dear Eric, First of all, d thank you so much for the time you have taken to let us know about your recent visit to Cerritos beach and Cerritos Surf town, we really enjoyed reading your review it is very satisfactory to know that we fullfilled your expectations.Your experience is always our priority and we hope to have the opportunity to welcome you back many more times at this your home away from home CST

10/10 Excellent

sandra, tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great surf beach. Great staff. Room 8 does not have A/C but definitely not needed since it was very chilly at night and the thatched roof is open to the night air. Since the room has an open type roof, you can sleep with the sound of the waves all night, was very relaxing. Bedding was wonderful, plenty of covers. Great porch, right on the sand at the ocean to sit out at night. There was no hooks or bar to hand any clothes. The front desk provided a blow dryer after I walked over to ask for one. There is a refrigerator in room and utensils. Curtains do not actually fit the size of the windows well enough to close all the way. I had a clip to help. The food was good and large portions. Margarita cost $10. Very large steak Nachos, $12.
Stayed 1 night in Mar 2023
Response from Ulyses Malja GM on 5 Mar 2023
Dear Sandra, Thank you so much for taking the time to fill our survey.Our guest experience is very important for us and hear that you have a great experience makes us really happy!Looking forward to welcome you back in your home away from home Cerritos Surf Town!

4/10 Poor

Corinne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cerritos Surf Town casita was perfectly situated on beautiful Cerritos beach. It was quite & clean but unfortunately the casita is in dire need of updating. Peeling paint, stained toilet, cold shower and extremely uncomfortable seating and bed. Both hot tubs on the property were luke warm. Not worth $220US/night.
Stayed 1 night in Mar 2023
Response from Ulyses Malja GM on 5 Mar 2023
Dear Corinne,Thank you so much for taking the time to answer our survey. Know our guests experience is very important for us.We are a property in transition and changes are happening right now. Im sure that in the future you will have a better experience.Looking forward to welcome you in the near future!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront 1bdrm casita was wonderful. Staff very attentive in relaxing atmosphere.
Stayed 1 night in Feb 2023
Response from Ulyses Malja GM on 3 Mar 2023
Dear Laura, Thank you so much for taking the time to answer our survey and the score you give us.I will share your comments with the staff, Im sure they will be really happy to hear about it!

8/10 Good

Kelly

Stayed 4 nights in Feb 2023
Response from Ulyses Malja GM on 3 Mar 2023
Dear Kelly,Thank you so much for your score! We will love to know more about your experience, please feel free to contact us @ umalja@cerritossurftown.com

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice hotel, beach front, great pool
Stayed 2 nights in Feb 2023
Response from Ulyses Malja GM on 17 Feb 2023
Dear Adrian,Thank you so much for taking the time to answer our survey and your nice comments. Looking forward to welcome you in the near future in your home away from home, Cerritos Surf Town

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms nice and clean. On the beach. Very quiet. Doesn’t get much better
Stayed 3 nights in Feb 2023
Response from Ulyses Malja GM on 17 Feb 2023
Dear John,Thank you so much for taking the time to answer our survey and your score.We are glad that we fullfill your expectations.Looking forward to welcome you once again at your home at the beach Cerritos Surf Town!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great stay. Amazing service by all staff.
Stayed 1 night in Feb 2023
Response from Ulyses Malja GM on 13 Feb 2023
Dear Joseph, Thank you so much for taking the time to answer our survey, also we are trilled with your comments and score.Our commitment is to provide great memories to all our valuable guests.Looking forward to welcome you back in hte near future,Sincerely,Ulyses MaljaGM

10/10 Excellent

Marnee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, quiet place. Right on the beach. Nice big pool.
Stayed 1 night in Feb 2023
Response from Ulyses Malja GM on 17 Feb 2023
Dear Marnee,Thank you so much for taking the time to answer our survey and your score.We are glad that we fullfill your expectations.Looking forward to welcome you once again at your home at the beach Cerritos Surf Town!