Hi Victoria,Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear that overall, you had a positive experience and found our hotel to be a great place for a quick stay.It's great to know that the check-in and check-out processes were fast and efficient for you. Ensuring a smooth arrival and departure is an important part of delivering a convenient and seamless guest experience.However, we are concerned to hear about the issue you encountered with your room door not closing properly. Proper functioning of our guest room doors is essential for providing a secure and comfortable environment. The latch you mentioned as a workaround is certainly better than nothing, but it's not an ideal long-term solution.Please accept our apologies for this inconvenience. We will be sure to have our maintenance team thoroughly inspect and address the issue with your door right away. Ensuring all guest room amenities are in proper working order is a top priority for us.Thank you again for bringing this to our attention. Your feedback is invaluable, as it helps us identify areas where we can improve the overall quality of our hotel. We hope you will consider staying with us again in the future, where we can demonstrate our commitment to resolving issues and providing an exceptional guest experience.

Hello Randall, We appreciate your feedback and are glad to hear you had a restful stay with us. We will address your concerns internally to enhance our guests' experience. We look forward to welcoming you back in the future for another comfortable stay.

Hi Esteban,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hello Josefina, We apologize if your stay fell short of expectations and regret any inconvenience caused by noise disturbances. Your feedback is valuable in helping us enhance our services for all guests. We recommend reaching out to management so they can address your concerns directly.

Hello Servando, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Maria, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Esteban,We appreciate you choosing our hotel for your stay! We hope to welcome you back soon for another fantastic experience.

Hi Caroline,We are sorry to hear about your experience during your stay at our hotel. The presence of insects is something we take very seriously, and we have strict procedures in place to prevent and address such situations. We immediately prioritize the health and well-being of our guests, and we will take swift action to investigate and resolve this matter.Please be assured that we have initiated a comprehensive inspection and treatment process in the affected room(s) to ensure that this issue is fully resolved. We have also alerted our housekeeping and maintenance teams to be extra vigilant and proactive in their efforts to maintain a pest-free environment throughout the hotel.We deeply regret that your stay fell short of your expectations, and we would like to make it right. Our team would appreciate the opportunity to discuss your experience further and address any concerns you may have. Please contact our customer service team at your earliest convenience, and we will do everything we can to assist you.We value your feedback, and we will take immediate steps to prevent any similar incidents from occurring in the future.

Hello Carlos Enrique, We regret to hear about your experience and appreciate your feedback. We encourage guests to reach out to management directly for any concerns during their stay to ensure a comfortable visit. Thank you for sharing your thoughts with us, and we hope to welcome you back in the future.

Hi Roger,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Gabriel,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Ramona,Thank you for taking the time to provide feedback about your recent stay at our hotel. Regarding the shuttle service, we understand that this service was listed as an amenity, and we apologize for not being able to provide it during your stay. We will review our amenities list and ensure that it is accurate and up to date moving forward. If transportation assistance is needed in the future, our staff will be happy to assist you with alternative options.We are also sorry to hear that the quality of the rooms did not meet your expectations. We strive to provide comfortable and well-maintained accommodations for our guests. Your feedback is valuable to us, and we will use it to identify areas for improvement and address any necessary maintenance or upgrades.We appreciate your patience and understanding, and we apologize for any inconvenience caused. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.

Hi Robert,Thank you for sharing your feedback regarding your experience at our hotel. As a hotel, we strive to provide a welcoming and respectful environment for all of our guests. We value diversity and treat every individual with respect and fairness. However, it's important to note that we are unable to verify the immigration status of our guests. Our primary focus is on ensuring a positive experience for all guests, regardless of their background.We regret if any individuals exhibited disrespectful behavior by cutting in line for food. We understand that this can be frustrating. Our staff works diligently to manage such situations and ensure that all guests are treated fairly. We appreciate your understanding and patience in dealing with such incidents.If there is anything else we can do to address your concerns or make your future stays more enjoyable, please do not hesitate to contact our management team directly. We value your feedback and appreciate your decision to stay with us.

Hi Justin,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

Hi Ray,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Myra,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hello Beatriz,We appreciate your positive feedback on our remodeled property and the cleanliness. It's great to hear that you enjoyed our breakfast too. We hope to welcome you back in the future for another enjoyable stay.

Hello Floyd, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to reach out to us directly to discuss any concerns you may have had during your stay.

Hello Robert, We apologize for the inconveniences you encountered during your stay and appreciate your feedback. Rest assured we will address these matters with our housekeeping and maintenance teams to ensure a better experience for future guests. Thank you for bringing this to our attention.

Hi Evora,We are deeply sorry to hear about the unfortunate incidents you experienced during your stay at our establishment. Ensuring the safety and security of our guests and their belongings is a top priority for us, and we deeply regret that we fell short in this regard. We will investigate these incidents thoroughly and take immediate action to address any security vulnerabilities to prevent such occurrences in the future.We understand the frustration and concern you must be feeling, and we want to assure you that we are committed to resolving these issues. We kindly request that you provide us with any additional details or information regarding the incidents so that we can conduct a thorough investigation.We value your patronage and trust, and we will do everything in our power to rectify the situation and ensure that your future experiences with us are safe and satisfactory.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly. Your feedback is important to us, and we appreciate the opportunity to address these issues and improve our services.

Hello Olivia,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

Hi Faith,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

Hi Jamya,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

Hello Abelardo,We appreciate you taking the time to provide us with your feedback. Should you have any more insights or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

Hi Christopher, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and understand that you had concerns.While we strive to provide a comfortable and enjoyable experience for our guests, we understand that we fell short of your expectations in these areas. We take maintenance and cleanliness seriously, and we regret that the bathroom did not meet your standards. We will investigate the issues you mentioned and ensure that necessary repairs and improvements are made promptly. Your feedback will help us address these issues and prevent them from occurring in the future.Regarding the door not closing properly, our maintenance team will inspect and rectify the issue to ensure that all doors are functioning properly and provide a comfortable environment for our guests.We appreciate your feedback as it allows us to identify areas for improvement. Please be assured that we take your concerns seriously and will work diligently to address them.We value your patronage and hope that you will consider staying with us again in the future. It would be our pleasure to provide you with a superior experience that reflects the high standards we strive to uphold.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to let us know.

Hi Jose,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Chad,We apologize for the unpleasant experience you had during your stay at our hotel.Maintaining a clean environment is of utmost importance to us, and we have strict protocols in place to prevent such occurrences. We take reports like this very seriously, and we will immediately investigate the issue and take appropriate actions to address it.We will take immediate corrective actions to rectify the situation and ensure that it does not happen again in the future.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our customer service team. We value your feedback and the opportunity to make things right.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

Hello Olga, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Victorie, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns and provide a more comfortable experience in the future.

Hello Jacob, We're sorry to hear you weren't completely satisfied with your stay. Please feel free to reach out to us directly with any specific feedback you have from your experience so we can address any concerns promptly.

Hi Margarita,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

Hello Alicia, We value your feedback and apologize for any inconvenience this may have caused. We strive to maintain high cleanliness standards and have shared your comments with our team for further review. Our priority is ensuring all guests have a pleasant stay with us.

Hello Rebecca, We apologize for the inconvenience you experienced during your check-in process. We recommend reaching out to the hotel management directly to address your concerns regarding your reservation made through Expedia. Your feedback is valuable to us for improving our services in the future.

Hello Carlos, We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team strives to address maintenance issues promptly, and we regret if there was a delay in resolving the matter. Your comments will be shared with the relevant departments for review and improvement. Thank you for bringing this to our attention.

Hello Judy, We appreciate your feedback and apologize for any inconvenience caused during your stay. Please feel free to reach out to our management team to further discuss your experience. Your comments will help us improve our services for future guests.

Hello Carlos,We are delighted to hear that you enjoyed the benefits of your Wyndham diamond membership during your stay with us. Providing early check-in is a service we strive to offer whenever possible to enhance our guests' experience. Your feedback is valuable to us, and we hope to welcome you back soon for another exceptional stay.

Hi Gabriela,We apologize for the inconvenience and disappointment you experienced during your stay at our hotel. We understand the importance of providing comfortable bedding and a well-maintained mattress for a restful night's sleep.We apologize for the unavailability of a comforter upon your request. It is also unfortunate that our laundry room was closed at the time. We will review our processes to ensure that alternative arrangements can be made in such situations to better accommodate our guests' needs.Furthermore, we apologize for the condition of one of the mattresses in your room. We strive to ensure that all our mattresses are in good condition and provide a comfortable sleeping experience. We will investigate the specific mattress you mentioned and take appropriate measures to address the issue.We appreciate your feedback, as it helps us identify areas for improvement. If there is anything else we can assist you with or if you have any additional comments, please feel free to let us know. We value your satisfaction and would like the opportunity to make things right.Thank you for bringing these matters to our attention, and we hope you will consider staying with us again in the future so that we may provide you with a significantly improved experience.

Hi Philip,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Sebastian,We are sorry to hear about the unsatisfactory conditions you encountered during your stay at our hotel. We apologize for the unclean bedsheets and the condition of the floor in your room. These issues are completely unacceptable, and we understand the disappointment and frustration they caused.Maintaining cleanliness and hygiene throughout our property is of utmost importance to us, and we regret that we failed to meet those standards during your stay. Your feedback regarding the cleanliness of the room and the response from our on-duty manager is concerning, and we will investigate the matter thoroughly. We take such incidents seriously and will take immediate actions to address them.We apologize for not relocating you to a cleaner room upon your request. This is not the level of service we strive to provide, and we sincerely apologize for the oversight.We appreciate you bringing these issues to our attention, as it helps us identify areas for improvement. Your satisfaction is our top priority, and we would like the opportunity to make things right. If there is anything else we can assist you with or if you have any additional comments, please feel free to let us know.We hope you will reconsider staying with us in the future, as we would love the opportunity to provide you with a significantly improved experience.

Hi Jaime,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hello Marcelo,We're happy to hear you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another fantastic experience at our hotel.

Hello John, We value your experience and apologize for any issues encountered during your stay. Please feel free to reach out to us directly with any feedback you may have, so we can address them accordingly. Your satisfaction is our top priority.

Hello Alberto,We are sorry to hear about your experience and thank you for sharing your feedback with us. We take all guest comments seriously to help us improve our services. For any future concerns during your stay, we recommend reaching out to our management team directly for immediate assistance and resolution.

Hello Alani,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for improvement. Your comments are important in helping us enhance our guest experience.

Hello Edward,We greatly appreciate your kind words about our helpful and knowledgeable staff. Guest satisfaction is our top priority, and we are delighted to hear that our team provided you with excellent service during your stay. Thank you for recognizing their hard work and dedication to ensuring a pleasant experience for our guests.

Hi Kathlene,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We apologize for the multiple issues you encountered during your time with us and for any feelings of discomfort or insecurity that arose as a result.We regret that the door to your room was not in proper working condition. Your safety and peace of mind are of utmost importance to us, and we understand how vital it is to have a secure and functioning door. Please be assured that we will address this matter immediately to ensure it does not recur in the future.Additionally, we apologize for the cleanliness issues you experienced with the sticky floors. We strive to maintain a high standard of cleanliness throughout our property. Your feedback will be shared with our housekeeping team to ensure that such issues are promptly addressed and resolved.Regarding the presence of individuals who made you feel uneasy, we take this matter seriously and will work diligently to ensure the safety and security of our guests. We appreciate you bringing this to our attention.We regret to hear that you were unable to secure a refund at the front desk and that the manager did not reach out to you. We apologize for any miscommunication or inconvenience caused. We would like to rectify this situation and address your concerns directly. Please kindly contact our customer service department so that we can assist you further.Once again, we apologize for the disappointing experience you had during your stay. We value your feedback, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

Hi Evelyn,We regret the disappointing experience you had during your stay at our hotel. It is disheartening to hear about the cleanliness issues and the lack of room cleaning throughout your stay. The conditions you described, such as the smell of smoke and a clogged sink, are unacceptable. We take these matters seriously, and we will investigate the situation thoroughly to identify the root causes and take immediate corrective action to prevent such issues from recurring.We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for failing to provide the level of service and cleanliness that you deserved.We value your feedback and the opportunity to make it right.We hope that you will reconsider staying with us in the future, as we are committed to providing a vastly improved experience.

Hello Nayirah, We appreciate your feedback on our hotel's location near shopping and dining. We value your input and will use it to improve our guest experience. If you have any further comments or suggestions, please feel free to contact our management team directly.