El Labban Trip

The price is reasonable. The staff and reception were very nice and active. The Wi-Fi and the air conditioner are very poor. The ac sounds loudly and very dirty without cleaning for long time.

We loved the cleanliness of the entire property, the rooms, multiple pools, and the beautiful beach. The cafeteria dining was excellent. I tried to get a limo service but the concierge was not helpful in providing me a car service; even though it was available. That was the only issue I had. Otherwise, we’ll be back.

The property is beautiful and well kept. The management is very responsive to issues and took corrective action promptly. The area is within easy walk to landmarks in Alexandria. Noise from street is acceptable. I will visit again.

Overall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience and staff. Pool, beach, workout room. They gave us 1 hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair). My only feedback they should be more flexible with later checkout (we came at 9pm and checked out 1 pm) and paid much higher rate on the rooms because of a last minute booking. However they accommodated us in other ways and were flexible with certain things so definitely appreciate it. Will definitely stay again!!!

Staff were brilliant especially Nesma. Food options were limited. The problem with the resort was the music at night going on to 3 am. We changed rooms kindly sorted out by the management, but there was still noise resounding around the resort. Not recommended for people who want a good nights sleep.