El Faid Trip

We had a lovely stay! The staff were incredibly kind and helpful, especially Saeed, who treated us like family and made our stay truly special. The riad is also easily accessible by taxi. The only area for improvement is breakfast. We expected a more authentic Moroccan breakfast experience, with traditional dishes and beautiful local presentation. Improving this would make the stay even better. Overall, wonderful hospitality and a memorable experience!

Nice place and staffis great

Overall I enjoyed the sirayanne but it didn’t come without a few (small) issues. Starting with the positives: very clean, room was great, comfortable beds. Most of the staff were lovely. Food was generally very good. Spa was amazing. Negatives: One staff in particular was rather rude for no reason (front desk). They don’t provide free water at all, and 2 bottles was 14 dollars. The same front desk staff did tell us to “treat the maids well” and we may get free water. We tipped quite generously and didn’t get any, and in a 5 star at this price point in a place where it’s not recommended to drink the tap water it was a bit disappointing. Only other thing was quite a lot of kids. I didn’t realize it wasn’t adults only which is on me, but almost everyone there aside from us had kids with them so if that’s not your thing maybe avoid this one. Overall it was a great property and mostly good.

The hotel as a whole is lovely the bar staff go above and beyond. The biggest let down was the reception communication before arrival. I tried contacting the hotel about my flight change so I needed to add an extra night and it would be simpler to have my booking amended than make a one night stand alone booking. Not one email or message was responded to over months. Very poor