El Cuyo Trip

Room is not clean, moisture floor, AC is old style and not working properly. Receptionist at the front lobby double charge me for our portrait. Food is ok not fresh. Make sure you double check your receipt and credit card statement to avoid the double charge. Not much restaurant for you to choose.

The suite and pools were fantastic. There is a pool option for everyone- beach like zero entry, calm, shallow and kid friendly, lively, swim up bar, etc. No shortage of options. Our Penthouse 2 bedroom corner suite couldn’t have been better. Staff were great and attentive. Kid’s club space and staff was amazing. Our kids loved it and gave us some down time without kids as a part of our stay, not an added cost - WOW. The beach was more for view than use as the seaweed across Cancun has become a big problem. That is why there are so many great pool options, that are saltwater too. The only thing that didn’t blow us away was food. It was plentiful but l felt like standard offerings and missed some of the things we look forward to with other resorts we’ve been to between offerings and flavors. Seemed like shrimp was the only seafood you could easily find for example. The stand-outs was the street taco stand that was available all the time (yum!) and the coffees in the morning. We’d come back for a family fun and relaxing trip, especially with kids! If we want a food focused trip, we’d probably look elsewhere.

Amazing staff come here every year and get treated with the same respect

Muy bonito el hotel ,pero muy mala atención por parte del personal ni dándoles propinas tenías buena atención, la comida no tenía variedad los tragos eran puro hielo y la animación en las noches solo hubo un día creo deberían mejorar ya que el hotel tiene buen potencial

Just returned from a 4 night stay. Everything is middle of the road at this resort. Don’t have high expectations and you will be fine. If you expect above average anything, you will be disappointed. The good: The coffee shop, the Spa, the pool bartenders and the young towel lady. Most of all the guest services manager when needed was what saved the trip. Needs immediate work: All food by the pool and room service menu needs to be overhauled. It’s very limited and blah. Overall, would not stay at this resort again. To many employee errors, sanitation issues, and overall lack of value for the money. You can find a better option. Thank you.