Front of property

Reviews of Cardedeu Residence

2.5 out of 5
Cardedeu Residence
Lago de Coatepeque, El Congo

Reviews

8.8

Excellent

Rating 10 - Excellent. 87 out of 131 reviews" "
Rating 8 - Good. 18 out of 131 reviews" "
Rating 6 - Okay. 16 out of 131 reviews" "
Rating 4 - Poor. 7 out of 131 reviews" "
Rating 2 - Terrible. 3 out of 131 reviews" "

8.8/10

Cleanliness

7.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and beautiful modern place. I loved it! I love San truks
Stayed 1 night in May 2024
Response from Dennis, on 12 May 2024
Hope to see you soon.

10/10 Excellent

Jaymie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful aesthetic, great staff and good food. Not one complaint
Stayed 1 night in Apr 2024
Response from Jaymie, on 11 May 2024
It is our commitment to provide our guests with memorable experiences, and knowing that we have achieved that with you fills us with joy and satisfaction.

6/10 Okay

Widline

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Widline, on 2 May 2024
Feedback from our guests is invaluable to us as it helps us identify areas for improvement and ensure future stays are more satisfying.We sincerely hope to have the opportunity to welcome you again.

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness
Lovely place, great spectacular views! Unfortunately the interior of the apartment is unkept and the walls are stained, the faucets do not function how they should, and the immediate road to the location is dirt with holes (should be stated on description). The pool walls are slimy and should be deep cleaned. Very private, great security, and friendly staff.
Stayed 2 nights in Apr 2024
Response from Bryan, on 22 Apr 2024
We want to express our sincere gratitude for choosing us and for taking the time to share your comments.Feedback from our guests is invaluable to us as it helps us identify areas for improvement and ensure future stays are more satisfying.

10/10 Excellent

Emilio

Travelled with family
Liked: Amenities
The access road it’s different!!
Stayed 3 nights in Apr 2024
Response from Emilio, on 15 Apr 2024
Thank you once again for your preference and for trusting us with your accommodation. We are excited to welcome you again and ensure your next visit is as special as the last.

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jose, on 9 Apr 2024
Thank you for your preference and for trusting us with your accommodation. We are excited to welcome you again and ensure your next visit is as special as the last.

10/10 Excellent

Suresh, Aldie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, great staff, great restaurant. Overall a great experience. Only feedback is improve your Wi-Fi speed/connectivity.
Stayed 2 nights in Mar 2024
Response from Cardedeu Residence on 1 Apr 2024
We are grateful to know that you enjoyed your stay with us. We are excited to welcome you again and enjoy new experiences.

8/10 Good

Dayana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dayana, on 1 Apr 2024
Thank you once again for your preference and for trusting us with your accommodation.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is gorgeous !
Stayed 3 nights in Mar 2024
Response from Elizabeth, on 11 Mar 2024
We are extremely pleased to know that we met your expectations during your stay. We are excited to welcome you again and ensure your next visit is as special as the last.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beatiful place. Not recommended for the elderly
Stayed 2 nights in Feb 2024
Response from Daniel on 23 Feb 2024
We are extremely pleased to know that we met your expectations during your stay. ¡Hope to see you soon!

8/10 Good

Nelly

Travelled with family
Liked: Amenities, property conditions & facilities
It’s beautiful the location where it was easy to find a place to eat if you didn’t want to eat at the property. Security is always there so it feels safe. The low on the cleanliness was because the bathroom for the room was a little dirty and the sheets for the bed it was a stain where we had to ask for new ones.
Stayed 2 nights in Jan 2024
Response from CR on 1 Feb 2024
Hola, estimada Nelly Gracias por preferir Cardedeu Residence, siempre sera su hogar, para nostros es un placer servirle.Saludos

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Espléndido y excelente hotel, la vista es de lo mejor del lago de Coatepeque, cuartos amplios y limpios, servicio fenomenal. La atención de los empleados, la humildad y esmero en ayudarlo a uno de huésped fue excelente. Humberto Bonilla nos hizo sentir y nos atendió de lo mejor. Gracias a todos, y este lugar se los recomiendo a todos
Response from Juan, on 2 Jan 2024
Nos complace enormemente saber que cumplimos con sus expectativas durante su estancia.Gracias por su preferencia y por confiar en nosotros para su alojamiento. Le esperamos pronto, será un gusto recibirle.

10/10 Excellent

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wow!! Beautiful! The view! The lake! The food! Definitely coming back!!
Stayed 2 nights in Nov 2023
Response from Andres Rosales on 26 Dec 2023
Dear Miss Jessica, we are so happy that you spent a great time with us, please come back soon.

10/10 Excellent

yvonne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time saying here and I must say I will definitely be back soon .. staff was great the rooms and view was spectacular activities they offered ( one hour boat rental ) so worth it .. my whole family had a wonderful time and can’t wait to go back
Stayed 1 night in Nov 2023
Response from Dear Yvonne, on 6 Dec 2023
We want to express our sincere gratitude for choosing us and for taking the time to share your comments.We are extremely pleased to know that we met your expectations during your stay. It is our commitment to provide our guests with memorable experiences, and knowing that we have achieved that with you fills us with joy and satisfaction.Thank you once again for your preference and for trusting us with your accommodation. We are excited to welcome you again and ensure your next visit is as special as the last.Sincerely,Cindy CamposChannel Manager

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2023
Response from Humberto Bonilla on 4 Nov 2023
Dear Miss Vanessa Cardedeu Residence is your home. It's a palcer to serve you. We look forward to seeing you soon. Best regards

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice property. The staff was friendly and very informative. I would stay here again.
Stayed 2 nights in Sep 2023
Response from Humberto Bonilla on 8 Sept 2023
Hello, good morning, dear Miss Stephanie Carrillo.For us it is a pleasure. Cardedeu Residence will always be her home.we hope to see you soon

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful hotel with friendly staff! I would definitely stay here again and again.
Stayed 2 nights in Aug 2023
Response from Humberto Bonilla on 29 Aug 2023
Hello, Miss Maritza, we are glad to know that you had an incredible stay at Cardedeu Residence, remember that this is your home and for us it is a pleasure to serve you. We look forward to seeing you soon

10/10 Excellent

Omar, Silver Spring

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with spectacular view. Only negative is not related to hotel but the jet ski rentals do not allow 14 and under to ride on jet skis. Rooms are very clean and staff is super friendly.
Stayed 1 night in Aug 2023
Response from Cardedeu Residence on 28 Aug 2023
Hello good morning, Mr. Omar It was a pleasure to have you stay at Cardedeu Residence, an incredible experience at the lake of Coatepeque. It is an honor to serve you with the greatest pleasure, this is your home, we hope to see you soon.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cardedeu Residence on 26 Aug 2023
Hola, Señorita Jessica.Para nosotros fue un placer tenerla hospedada en Cardedeu Residence, gracias por su preferencia, la esperamos pronto. Saludos

10/10 Excellent

Lymairy

Stayed 1 night in Aug 2023
Response from Cardedeu Residence on 6 Sept 2023
Good morning Mr OscarThank you for choosing Cardedeu ResidenceWe hope you had an amazing time, we hope to see you soon

6/10 Okay

Flormaria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The view is beautiful. There are many stairs and they do not have staff to help you with luggage.
Stayed 1 night in Aug 2023
Response from Andres Rosales on 15 Aug 2023
Hi Miss Flor, thank you for choose Cardedeu Resindence for your stay in our country, as you mention we dont have exclusive staff to help with luggage , howerever our front desk clerks hepls guest, between checking in and checking out, if anthything we can do for you let us know.

10/10 Excellent

ERIKA

Liked: Cleanliness, property conditions & facilities
Omg this place is like my new home! Its amazing, starting from the food, staff, the view its breath taking!!! Its an amazing place.
Stayed 1 night in Aug 2023
Response from Humberto on 8 Aug 2023
Hello miss erika It is a pleasure for us to have you at Cardedeu Residence, it will always be your home and 3B apartment, it is already part of you. We hope to see you soon, Regards

10/10 Excellent

Ludovic

Liked: Cleanliness, property conditions & facilities
Amazing. Highly recommend.
Stayed 1 night in Jul 2023
Response from Cardedeu Residence on 31 Jul 2023
thank you for your preference, we hope to see you soon.

10/10 Excellent

Williams

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cardedeu Residence on 5 Aug 2023
Hola caballero Williams, espero haya tenido un experiencia increíble, para nosotros fue un placer tenerlo hospedado, gracias por su preferencia. lo esperamos pronto, saludos

10/10 Excellent

Angela Rivera

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
10/10. I would recommend this hotel was a clean and safe, but there were so much things to do.
Stayed 1 night in Jul 2023
Response from Andres Rosales on 26 Jul 2023
Dear Miss Angela Rivera: Thank you for choose Cardedeu Residence for your stay in our city, we are so happy that you spent a great time with us, please come back soon.

10/10 Excellent

Emily

Stayed 1 night in Jul 2023
Response from Cardedeu Residence on 8 Aug 2023
Miss Emily, for us it is a pleasure to welcome you in cardedeu Residence, we hope to be part of an incredible experience, greetings.Thank you for choosing us, we hope to see you soon.

10/10 Excellent

Cari

Travelled with family
Liked: Amenities
Great customer service
Stayed 1 night in Jul 2023
Response from Cardedeu on 17 Jul 2023
Good morning, thank you for choosing cardadeu residence.a pleasure to be at your service

10/10 Excellent

MIRNA

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in Jul 2023
Response from Cardedeu on 17 Jul 2023
Good morning, thank you for choosing cardadeu residence.a pleasure to be at your service

10/10 Excellent

Nancy

Travelled with family
Liked: Property conditions & facilities
We stayed in the 2 bedroom suite- 4B. It has beautiful views for both rooms. Kitchenette comes in handy for light snacks! If you have items to hang bring your own hangers as they do not provide any.
Stayed 2 nights in Jul 2023
Response from Andres Rosales on 13 Jul 2023
Thank yo miss Nancy for choose Cardedeu Residence for your saty in our Lake.We are so happy that you spent a great time with us, thank you so much for your commets, it help us to let us grow as a Hotel, please come back soon.

10/10 Excellent

melida

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Andres Rosales on 11 Jul 2023
Muchas gracias por elegir Hotel Cardedu Residence para su estadia en nuestro pais, nos alegra muchisimo que haya podido disfrutar de nuestras instalaciones y servicios lo esperamos pronto

10/10 Excellent

Wendy

Stayed 1 night in Jun 2023
Response from Humberto Bonilla on 20 Jul 2023
Estimada Srita Wendy es un placer que se haya hospedado con nosotros, esperamos que nos visite nuevamente

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Andres Rosales on 4 Jul 2023
Muchas gracias Sr. Moises por preferir Cardedeu Residence, ha sido un enorme placer que se haya hospedado con nosotros, espero que nos vuelva a visitar muy pronto

6/10 Okay

Monica

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Andres Rosales on 4 Jul 2023
Dear Miss MonicaThank you for choose Cardedeu Residence for your stay in our Country, we are so happy that you spent a great time with us, please come back soon.

10/10 Excellent

Crystal, Chantilly

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience at this property…spectacular views!
Stayed 2 nights in Jun 2023
Response from Andres Rosales on 4 Jul 2023
Dear Miss Crystal.Thank you for choose Cardedeu Residence for your stay in our Country, we are so happy that you spent a great time with us, please come back soon.

10/10 Excellent

Lissette

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Andres Rosales on 4 Jul 2023
Muchas gracias Srita Lissette por preferir Cardedeu Residence, ha sido un enorme placer que se haya hospedado con nosotros, espero que nos vuelva a visitar muy pronto

10/10 Excellent

Sofonias

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Private and relaxed
Stayed 1 night in May 2023
Response from Andres Rosales on 4 Jul 2023
Dear SofoniasThank you for choose Cardedeu Residence for your stay in our Country, we are so happy that you spent a great time with us, please come back soon.

8/10 Good

Jhony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice lake view, no lunch or dinner available, but you get good variety of meat snacks throughout the day at a cost. A hotel could get a little easy when checking in. Check in is 3 PM no earlier for the price of $50. You can be at the pool area if you get there early without room access at checkout by 12 PM. They’re already knocking on your door a minute before overall experience great!
Stayed 1 night in May 2023
Response from Andres Rosales on 4 Jul 2023
Thank you for choose Cardedeu Residence for your stay in our Country, we are so happy that you spent a great time with us, we share your feedback with our executive committee to avoid this kind of issues happens again, we will be waiting for you.

10/10 Excellent

Florentin, Sterling

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel at Lake Coatepeque. The staff provides excellent customer service and is always checking up to make sure they help you with any needs you may have. Highly recommend A
Stayed 1 night in May 2023
Response from Andres Rosales on 4 Jul 2023
Dear Mr. FlorentinThank you for choose Cardedeu Residence for your stay in our Country, we are so happy that you spent a great time with us, please come back soon.

10/10 Excellent

marvin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in May 2023
Response from Andres Rosales on 4 Jul 2023
Dear Mr. MarvinThank you for choose Cardedeu Residence for your stay in our Country, we are so happy that you spent a great time with us, please come back soon.

10/10 Excellent

William, Chantilly

Stayed 1 night in Apr 2023

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, room comfort
Great property!
Great location! Beds and pillows needs upgrades! Pool seems needs a redo, too rough on all surface.
Stayed 1 night in Apr 2023

10/10 Excellent

Walter

Stayed 1 night in Mar 2023

6/10 Okay

Marlin

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
The staff was super friendly. Especially at the bar and restaurant. The guard at the front was also friendly and helpful. The rooms are nice and clean. However the pools did not look clean the water looked to Neely and unclean. Everything else was good enjoyed the stayed. The breakfast was also really good. Did not get dinner as the menu was to small and nothing really caught my attention. One little minor issue was at check out. When I gave her the keys for our suite. The front desk lady was you lost the key ring tag that will be $4. The keys i got never had one. I didn’t paid the $4 and told her that’s how I got the keys and this is how they are getting them back. Overall I think it’s a bit pricey for the stay but relaxing.
Stayed 1 night in Mar 2023

8/10 Good

Leslie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
First of all the views are amazing. Getting to the hotel is fairly easy. Some things to note is it’s all stairs so it’s not accessible for all. The bathroom has plumbing issues. We spoke to another guest and they also have plumbing issues. It seems like some updates could be made around the property. We had a 2 bedroom suite and it was very salacious, and accommodating. Their isn’t really much to do unless you’re out in the pool or just drinking/eating. We did not eat any of the food on property, but had a couple of drinks. Drink service can be a little slow but it was cost efficient imo. Overall would stay here again - 2 night max.

6/10 Okay

jose amadeo

Liked: Cleanliness
Response from CR on 19 Nov 2023
Buen día, Sr Amadeo gracias fue un placer recibirlo.

10/10 Excellent

Cristy

6/10 Okay

Kenyis

Travelled with family
Liked: Cleanliness
Only booked this place for the lake view and unfortunately that was about the only thing that was enjoyable. The food was average and the cocktails were subpar. There was no hot water 2/2 nights of my stay and had an embarrassing incident in which I had to call housekeeping to flush down my excrements due to poor plumbing.
Stayed 2 nights in Dec 2022

10/10 Excellent

Marvin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view to the lake and the cocktails in the menu were wonderful. The infinity poll with the view of the lake was impressive

2/10 Terrible

Michele

Disliked: Room comfort
people do not accommodate English-speaking people. There is nobody on staff from 7 PM until 8 AM. No way to get toilet paper coffee anything you need is not accessible. They just keep telling you Spanish on that’s it I will never stay there again
Stayed 1 night in Oct 2022

10/10 Excellent

Chan

Stayed 1 night in Oct 2022