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Reviews of Mainstay Suites El Centro I-8

2.5 out of 5
Mainstay Suites El Centro I-8
2354 South Fourth Street, El Centro, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 36 out of 86 reviews" "
Rating 8 - Good. 24 out of 86 reviews" "
Rating 6 - Okay. 12 out of 86 reviews" "
Rating 4 - Poor. 11 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Darlene

Disliked: Property conditions & facilities
The lobby & staff are across the parking lot at a different hotel called comfort inn that is also where the pool is located. There is a public bar at the entrance of the mainstay hotel
Stayed 1 night in Apr 2024

8/10 Good

Rosalba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells like old place but it was ok for 1 day stay
Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I arrived kind of late last night. I was greeted by Arline at the front desk. She was very friendly took care of me within minutes I was in my room.
Stayed 1 night in Feb 2024

8/10 Good

Ricardo E De La

Stayed 2 nights in Feb 2024

4/10 Poor

Champ

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night sleep
We enjoy staying here, friendly staff, clean rooms, comfortable beds, convenient location and very affordable
Stayed 1 night in May 2023
Response from General Management on 7 Jun 2023
Dear Guest,Thanks for leaving us your response. We are happy to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from General Manager on 8 May 2023
Thanks for leaving us your feedback. We hope to see you again soon!

10/10 Excellent

Donna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, considering its older. We had a two bedroom. I was spacious. Staff was nice and breakfast was good.
Stayed 1 night in Feb 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Young lady at the front desk was very friendly, the moment I walked in the lobby she stood up and greeted me. Check in was quick and easy.
Stayed 1 night in Feb 2023

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

BRIAN, riverton

Travelled with partner
Liked: Staff & service
Super noisy. Music bumping the entire night from the the bar downstairs. Smelled like cigarettes
Stayed 1 night in Feb 2023

8/10 Good

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked full kitchen. I would like better breakfast.

10/10 Excellent

kanealii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place

6/10 Okay

Michael, Victoria

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Check in was in a different hotel across the street. Bedding was not in the room for sofa bed. Building was in desperate need of a makeover. Generally did not look clean.
Stayed 1 night in Jan 2023

6/10 Okay

Donny

Stayed 1 night in Dec 2022

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too noisy
The suite was very spacious but they put me on the 2nd floor, above the bar/lounge!! The music was so loud and disturbing.
Stayed 1 night in Nov 2022

10/10 Excellent

eugene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Centro stay
Great stay. The location was clean and well stocked. The staff was great and i really enjoyed the room
Stayed 1 night in Nov 2022

2/10 Terrible

elsie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience!! Our phone did not work . No iron nor blow dryer in the room. The ice machine was broken. We got locked out of our room the second night we were there. The clerk deactivated our room keys and only checked us in for one night instead of two!! We were Inconvenienced To have to go to the front desk not once but twice to get our room keys to work!! What a joke!! I do NOT RECOMMEND this hotel.
Stayed 2 nights in Oct 2022
Response from General Manager on 1 Nov 2022
Dear Guest,Thanks for your feedback. We are sorry you did not fully enjoy your stay. We will look into the problems you had. We hope you stay with us again so we can show you a better stay.

4/10 Poor

Scott

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was run down. Upkeep is lacking. But it was clean.
Stayed 1 night in Oct 2022
Response from General Manager on 1 Nov 2022
Dear Guest,Thanks for your review. We hope to see you again soon!

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased
Stayed 1 night in Sep 2022
Response from General Manager on 26 Sept 2022
Dear Guest,Thanks for leaving us your review. We are happy to hear you enjoyed your stay. Hope to see you soon!

8/10 Good

Lorena

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Friendly staff, but the rooms smell poorly.
Stayed 1 night in Sep 2022
Response from General Manager on 24 Sept 2022
Dear Guest, Thanks for your feedback. We will work on making our rooms smell fresher. We hope to see you again soon!!

10/10 Excellent

Maxine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager on 8 Sept 2022
Thanks for leaving us your feedback! Hope to see you again soon!

8/10 Good

nancy

Travelled with family
Liked: Staff & service, room comfort
El Centro hotel stay.
The room/suite was huge and had a kitchenette with full sized fridge. It was clean enough for us. The balcony was horrible... bird and dog poop.. plus just filthy with spider webs and dirt. The pool was clean. The buffet breakfast was awesome. Best part was LISA at the front desk who was super sweet, kind and helpful. Also we requesyed more towels and they brought right away. Oh... the room a/c was very good... esp important since days were in the 100's.
Stayed 2 nights in Jun 2022
Response from General Manager on 8 Sept 2022
Dear Guest,Thanks for leaving us your review. We apologize for the balcony not being cleaned. We hope to see you again soon!

10/10 Excellent

David, Arcadia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with the comfort of the property. There was a full size refrigerator in the room, and cooking facilities. For a one night stopover it was great. The area around the hotel is a bit desolate, but if you just need a night’s rest, it’s great.
Stayed 1 night in May 2022
Response from General Manager on 4 Jul 2022
Dear Guest, Thanks for your feedback. We are happy to hear you enjoyed your room. We hope to see you on your next travels.

8/10 Good

LISA, SAN DIEGO

Stayed 2 nights in Mar 2022

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from General Manager on 4 Apr 2022
Dear Guest, Thanks for leaving us your feedback. We hope to see you again soon!

8/10 Good

Robert M

Business traveller
Liked: Cleanliness, staff & service
Breakfast was less than expected
Stayed 1 night in Mar 2022
Response from General Manager on 4 Apr 2022
Dear Guest, Thanks for leaving us your review. We are sorry about the breakfast. We have added more items and think you would now be pleased with it. We hope to see you again!

8/10 Good

Carey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building shows its age. The room smelled of bleach when we first checked in but that is understandible concerning todays Covid cleaning requirements. Overall the room was clean, comfortable and quiet. I would stay there again.
Stayed 1 night in Mar 2022
Response from General Manager on 19 Mar 2022
Dear Guest, Thanks for leaving us your feedback. We are happy to hear you enjoyed your stay. Sorry about the extra bleachy smell. We hope to see you again soon!

4/10 Poor

Ruby

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I really wanted to like this property however we found a huge roach in the bathroom. We where moved to another room but by then we just didn't feel comfortable.
Stayed 1 night in Mar 2022
Response from General Manager on 19 Mar 2022
Dear Guest, Thanks for your review. We are sorry about the issue you experienced. We want all our guests to be comfortable in their rooms. We hope you will stay with us again so we can show you a better stay.

8/10 Good

Vincent

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The beds where comfortable but the cleanliness could be better. Even updated a little. Our AC broke a d the staff immediately sent a handy man who was polite. He had mentioned that we needed to be moved to another room. The other room was comfortable as well. It’s a ok stay just needs some cleaning and updating.
Stayed 2 nights in Feb 2022
Response from General Manager on 19 Mar 2022
Dear Guest, Thanks for the feedback. We are happy to hear you enjoyed your stay. We apologize and will work on that extra clean touch. We hope to see you again soon!

10/10 Excellent

Keith

Stayed 1 night in Feb 2022

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Generally clean and presentable. Housekeeping missed a couple sharp pebbles with their vacuum. Those hurt like the devil when I stepped on them.
Stayed 1 night in Jan 2022
Response from General Manager on 19 Mar 2022
Dear Guest, Thanks for the feedback. We are happy you enjoyed your stay. We apologize for pebbles. We will do a better job. Please come see us again!

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
It was a nice room. Loved the fact it had a couch.
Stayed 1 night in Jan 2022
Response from General Manager on 19 Mar 2022
Dear Guest, Thanks for the review. We are happy to hear you enjoyed the room and the extra comfort of the room. We hope to see you again soon!

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

8/10 Good

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good
Mainstay Suites in El Centro was an unexpected pleasure. The staff were very friendly and accommodating. The room was bigger than I expected and more reminiscent of a junior suite at a timeshare. Our stay was on New Year's eve and was nice that Mainstay has an onsite bar. There was even a free New Year's Eve party in the courtyard. In the morning, the free continental breakfast included not only the usual fare of coffee, juice and pastries, but also had breakfast sandwiches, Belgian waffles, hard boiled eggs and yogurt. Good deal even for the Friday night and holiday weekend rate of $139. Will be coming back for a 2 night weekday rate in the near future.
Stayed 1 night in Dec 2021

6/10 Okay

Ahmad

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2021

6/10 Okay

Edwin

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, it was spacious & so comfortable. It’s exactly how it’s pictured. We stayed for 4 nights & every night was wonderful & it’s conveniently located around a lot of places to eat. We also were able to make dinner in the room because of the kitchenette.
Stayed 4 nights in Nov 2021

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service
Basic stay. Busy place, it has the check in desk at the hotel next door. At first we got a poor perception due to dirty interior walls but the rooms were fine. AC was freezing cold, had a fridge, microwave, and stove in the room. Bed, couch, lots of room. Not a 5-star but workable. Has an outside courtyard outside the sliding patio door so it's great if you have multiple families gathering.
Stayed 1 night in Nov 2021
Response from General Manager on 24 Nov 2021
Dear Guest, Thanks for leaving us your feedback. Sorry about the interior walls. We hope to see you again soon!

6/10 Okay

Jerrie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Coffee ground were left in coffee machine. Bathroom is awkward. No convenient place for towels when getting out of shower
Stayed 1 night in Nov 2021
Response from General Manager on 24 Nov 2021
Dear Guest, Thanks for leaving us your review. We apologize for the concerns you had. We hope you will stay with us again so we can show you a better stay.

10/10 Excellent

Carmela M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and staff was friendly. Check in/out was fast and hassle free.
Stayed 2 nights in Nov 2021
Response from General Manager on 24 Nov 2021
Dear Guest, Thanks for leaving us your feedback. We are happy to hear you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Elida

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Conveniently located near family. Size of room was nice. We didn't like a phone call from the lobby to confirm our stay. Never have we ever had anyone or any hotel call us to confirm our arrival. We were given a room across the parking lot in the second building were they had loud music playing from 10 pm to 2 am. When my husband called to find out how long they were going to be playing loud music, they were willing to move us to the first building, which they could have done when we checked in. We had full Trash can in our room too! Receptionist offered to move us to first building, but Husband didn't want to go Naked. It was late. His plan was to write or call Bobby the manager but your company sent this request first so we are responding. We don't plan on staying here again unless it is for Free.
Stayed 1 night in Oct 2021
Response from Bobby Bhakta on 10 Nov 2021
Dear Guest, Thanks for leaving us your feedback. We are sorry you did not fully enjoy your stay. We hope you would give us another chance to show you a better stay. Hope to see you again soon!

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were amazingly comfortable! After a long 5 hour drive we were dreading sleeping on the usual hard hotel beds. The beds here were spacious and had pillow toppers. They were like sleeping at home. The king suite we stayed in had everything we needed. Coffee maker, large apartment style refrigerator, stove, pots, pans, plates, bowls, you name it, they had it! I will definitely be staying here every time I come to visit my family in the area. There was even a bar downstairs! Loved it here!
Stayed 1 night in Oct 2021
Response from General Manager on 27 Oct 2021
Dear Guest, Thanks for leaving us your feedback. We are happy to read you enjoyed your stay. We hope to see you again soon!

8/10 Good

John

Travelled with group
Liked: Staff & service, amenities
This is a good spot nothing fancy room was big I got a 2 room suite thought I was gonna have more people with me if your just looking for a decent room and not expecting anything fancy this will work!
Stayed 1 night in Oct 2021
Response from General Manager on 27 Oct 2021
Dear Guest, Thanks for leaving us your feedback. We hope we see you again soon!

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly staff
Room was clean and spacious. Beds were also very comfortable. Will be booking here again😀
Stayed 2 nights in Sep 2021
Response from General Manager on 8 Sept 2021
Dear Guest, Thanks for leaving us your feedback. We are happy to hear you enjoyed your stay. We hope to see you again soon.

8/10 Good

Eurlean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A- Rating
I was pleasantly surprised walking through the hallway was kind of disappointing but when I got to my sweet it was nice and clean large refrigerator stove top microwave everything you could want a nice comfortable sofa.
Stayed 2 nights in Jul 2021
Response from General Manager on 20 Jul 2021
Dear Guest, Thanks for leaving us your review. We are glad you enjoyed your room. We hope to see you again soon!

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from General Manager on 20 Jul 2021
Dear Guest, Thanks for leaving us your feedback. We hope to see you again soon!

10/10 Excellent

Vienna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean the pool and bar was very nice as well.I would definitely recommend staying here and will definitely stay here on my next trip
Stayed 2 nights in Jun 2021
Response from General Manager on 1 Jul 2021
Dear Guest, Thanks for your kind words. We are happy to know you enjoyed your stay. We hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great AC, clean room. Thank you!
Stayed 3 nights in May 2021
Response from General Manager on 25 May 2021
Dear Guest, Thank you for leaving us your feedback. We are happy to hear you enjoyed your stay. See you again soon!