3 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Sycuan Casino Resort

4 out of 5
Sycuan Casino Resort
5469 Casino Way, El Cajon, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1008 reviews" "
Rating 8 - Good. 162 out of 1008 reviews" "
Rating 6 - Okay. 58 out of 1008 reviews" "
Rating 4 - Poor. 27 out of 1008 reviews" "
Rating 2 - Terrible. 29 out of 1008 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was very clean, bed was very comfortable.
Stayed 3 nights in May 2024
Response from Sycuan Guest Experience Team on 21 May 2024
Thank you for sharing your experience, Amy! We appreciate your stay at Sycuan Casino Resort!

8/10 Good

Farid, Milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All looks good
Stayed 3 nights in May 2024
Response from Sycuan Guest Experience Team on 20 May 2024
Thank you, Farid!

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Presence of security and metal detectors at entrances added safety net. Staff very nice and a wide assortment of restaurants supplied a variety of menus to satisfy any hankerings. Room clean and orderly with balcony allowing views of desert mountains. Casinos were separated for those who smoke and those who choose not to be inhaling 2nd hand. We were overall very pleased with everything from check in to check out.
Stayed 1 night in May 2024
Response from Sycuan Guest Experience Team on 16 May 2024
Thank you for sharing your experience from your stay with us at Sycuan Casino Resort! We enjoy hearing about the feedback from our guests and we are elated to see how great your stay went. Looking forward to welcoming you back again soon!

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in May 2024
Response from Sycuan Guest Experience on 24 May 2024
Thank you for your review. We hope to see you again soon.

8/10 Good

Ayad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do have a good restaurant
Stayed 1 night in May 2024
Response from Sycuan Guest Experience Team on 15 May 2024
Thank you for staying and dining with us at Sycuan Casino Resort!

6/10 Okay

Sonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great option when its free!
Stayed 1 night in May 2024
Response from Guest Experience Department on 8 May 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sycuan Guest Experience Team on 7 May 2024
Thank you for staying with us, Jessica!

8/10 Good

Tiffany

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I just wish they have room service or you can call in your order to be picked up. A microwave on each floor by the ice machine.
Stayed 3 nights in May 2024
Response from Guest Experience Department on 5 May 2024
Thank you for staying with us. We are very sorry to hear your stay was not to expectations. We strive every day to provide exceptional service throughout our property and are disheartened to hear something went wrong. We hope to have you soon with a stay that outmatches the last. Thank you, again.

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly environment!
Stayed 1 night in Apr 2024
Response from Guest Experience Department on 3 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience Department on 4 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience on 24 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experiences for my two separate stays. Great resort to stay at.
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience Team on 2 May 2024
Thank you for staying with us at Sycuan Casino Resort! We look forward to having you again soon, Luis!

8/10 Good

JUSTINE, Burbank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and rooms. TV and phone didn't work. Most of the service was excellent, except for the drink service, very scare.
Stayed 1 night in Apr 2024
Response from Sycuan Guest Experience Team on 29 Apr 2024
Thank you, Justine! Make sure to inform management of any non-working amenities in the room during your visit. We will happily assign a new room or fix the issues at hand. Thank you for staying at Sycuan Casino Resort!

10/10 Excellent

Daisha

Stayed 3 nights in Apr 2024
Response from Sycuan Guest Experience Team on 20 May 2024
Thank you, Daisha! We appreciate your stay at Sycuan Casino Resort!

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and have enjoyed staying at Sycuan.
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience Team on 23 Apr 2024
Thank you for staying at Sycuan Casino Resort, Lorena!

10/10 Excellent

Arlen

Stayed 1 night in Dec 2023
Response from Guest Experience Department on 9 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 4 nights in Apr 2024
Response from Guest Experience Team on 19 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience Team on 16 Apr 2024
Thank you for staying at Sycuan Casino Resort, Jose!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sycuan Guest Experience Team on 15 Apr 2024
Thank you, Jennifer! We appreciate your stay at Sycuan Casino Resort!

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 😌
Stayed 1 night in Apr 2024
Response from Guest Experience Department on 13 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Department on 13 Apr 2024
Thank you for your review. We hope to see you again soon.

6/10 Okay

Rosalina, Spring Valley

Liked: Cleanliness, staff & service
Love staying at Sycuan but this time they didn’t have the big jacuzzi open. They only had one pool open and no service outside for drinks. The pool was not heated to a comfortable temperature as it was a little chilly outside. Bummed we weren’t able to enjoy the pool and jacuzzi as planned.
Stayed 1 night in Apr 2024
Response from Sycuan Guest Experience Team on 11 Apr 2024
Hello Rosalina - Our pool and lazy river will open on April 28th to enjoy our heated swimming areas! Thank you for staying at Sycuan Casino Resort!

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish the slots were a little looser
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 11 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 11 Apr 2024
Thank you for staying at Sycuan Casino Resort, Michelle!

10/10 Excellent

danyelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this place 5 stars!! It was such a delight to stay at this place. I will definitely come back soon.
Stayed 1 night in Apr 2024
Response from Sycuan Guest Experience Team on 8 Apr 2024
Thank you for staying at Sycuan Casino Resort, Danyelle!

10/10 Excellent

debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms Friendly customer service
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 19 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Tameca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a staycation
Stayed 3 nights in Mar 2024
Response from Guest Experience Department on 7 Apr 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Apr 2024
Response from Guest Experience Department on 7 Apr 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Gregoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location surrounded by beautiful scenary. Great staff. Great getaway!
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience on 6 Apr 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, first rate all the way around
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 1 Apr 2024
Thank you for staying with us at Sycuan Casino Resort!

10/10 Excellent

Steven, Tempe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel/resort. Good value for money. The surrounding areas are beautiful. Staff friendly and efficient
Stayed 4 nights in Mar 2024
Response from Guest Experience Department on 30 Mar 2024
Thank you so much for your kind words. We appreciate you taking the time to share your experience with us. We look forward to having you again in the future!

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience on 18 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 28 Mar 2024
Thank you for staying at Sycuan Casino Resort, Jacqueline!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk mgr gave us a room upgrade and we were on 12th floor, which was fantastic! Great breakfast at the View. Terrific experience at the casino. Rewards program was wonderful, we got slot play and won some cash, so win win! Disappointed that there was no entertainment on a Tuesday and Wednesday eve but we still had a good time.
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 26 Mar 2024
Thank you for sharing your experience about your stay at Sycuan Casino Resort! We are delighted to hear of the great feedback and look forward to your return soon, Laura!

10/10 Excellent

Lua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel guests get free valet. I was able to rent a mobility scooter for my bad back. Huge bingo hall with beverage station and snack bar comes around to place orders. Went home a winner from bingo & slots. Will definitely come back again!
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 25 Mar 2024
Thank you for staying with us at Sycuan Casino Resort! We look forward to another great experience soon, Lua!

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 15 Apr 2024
Thank you, Jessica! your stay at Sycuan Casino Resort is appreciated!

8/10 Good

Aubri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 25 Mar 2024
Thank you for staying at Sycuan Casino Resort, Aubri!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Soo relaxing. Polite staff.
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 25 Mar 2024
Thank you, Lisa! We work hard to provide relaxing and enjoyable experiences to all our guests at Sycuan Casino Resort. We appreciate your stay and look forward to another great experience soon.

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything at Sycuan casino
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 22 Mar 2024
Thank you for staying at Sycuan Casino Resort! We look forward to welcoming you back, Karla!

10/10 Excellent

parisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. They gave us an upgrade to a suite which was super. The place was clean and modern. The lazy river was closed for the season. There was one pool and hot tub open.
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience on 21 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great room. Great food.
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 19 Mar 2024
Thank you for staying with us at Sycuan Casino Resort! We look forward to welcoming you back again soon, Kevin!

8/10 Good

Sebastiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. Restaurants all near rooms.
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 14 Mar 2024
Thank you for staying at Sycuan Casino Resort!

10/10 Excellent

VELIA

Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 4 Apr 2024
Thank you for staying at Sycuan Casino Resort, Velia!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 12 Mar 2024
Thank you for staying at Sycuan Casino Resort, Katherine!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was a 10 out 10 everyone was great
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 11 Mar 2024
Thank you, Sharon! We appreciate you sharing your experience about your stay at Sycuan Casino Resort!

10/10 Excellent

NORMA, CHULA VISTA

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Mar 2024
Response from Anthony on 10 Mar 2024
Thank you for acknowledging our staff and letting us know that they were friendly during your stay.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new
Stayed 1 night in Mar 2024
Response from Guest Experience Department on 9 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrithing
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience on 8 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Prepaid for room. No waiting line
Stayed 1 night in Mar 2024
Response from Guest Experience Department on 7 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute we drove up we felt like such important people, we were treated beautifully at the check in fesk, allowed to chevk in eraly. They had a worker come to us to get our cards for the slots, difficulty openning our room door and an employee came right over to assist us with kindness and a smile
Stayed 1 night in Mar 2024
Response from Guest Experience Department on 2 Mar 2024
Thank you so much for your kind words. We appreciate you taking the time to share your experience with us. We look forward to having you again in the future!