El Caimancito Beach

No hot water in the room. Had to take shower at the spa. Maintainance called upon arrival and when they came the same night, they stated it would be hot water to shower within 20 minutes and it was not. We had to go to the spa and shower due to no hot water in the room. They they again right before check out.and it was working. Also we did not receive expected welcome gift until stated not receiving right before check out. Then handed to us at check out. Paid for late checkout but got locked out. It would have been ok if the young lady at the front desk would not have been so dismissal.

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.