Eganville Trip

Clean. Great staff. A little bit loud.

The hotel is beautiful and grand, however, severely understaffed. The check in staff at Zoe were not responsive or cordial on a few occasions. The three personnel at the desk weren’t even serving other customers at the time. They didn’t even look up to ask if they could help. I had a great server wait on us at the restaurant and a pleasant server at the bar. This hotel has many aspects that are nice but the service needs to be stepped up. I also waited an hour for the valet to deliver our car, others guests who were staying had similar complaints about the long valet waits. Given that valet is the only option and at $67.00 a night the horribly long wait is not acceptable at any price.

Roons clean, restaurant staff kind and courteous, parking a disaster...u have to valet, no issue there but they brought me the wrong car at one point and didnt even realize.... could have been a problem. At $34/day, the service is not reflective of Sheraton but shows poorly. Other than that, stay was good

We have stayed here a dozen times, they are always friendly a d rooms are clean. Would highly recommend. Great location

The staff & hotel room were great. We were greeted with very friendly & accommodating front desk staff. My husband & I were happily surprised with a room upgrade...thank you ANDAZ! Only 2 negatives about our stay; we had a little hiccup with the AC, that being said room is floor to ceiling windows and it was the hottest day of the summer; 2nd parking isn't most convenient, there is valet$$$ & drop-off your luggage available with parking down the street. Location of hotel is great.