Dining

Reviews of TRU BY Hilton Edmonton Windermere

2.5 out of 5
TRU BY Hilton Edmonton Windermere
6025 Andrews Way, Edmonton, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 519 out of 1016 reviews" "
Rating 8 - Good. 299 out of 1016 reviews" "
Rating 6 - Okay. 97 out of 1016 reviews" "
Rating 4 - Poor. 61 out of 1016 reviews" "
Rating 2 - Terrible. 40 out of 1016 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carly

Liked: Cleanliness, amenities, property conditions & facilities
Good location, quiet rooms.
Stayed 1 night in May 2024

8/10 Good

Lameez

Liked: Staff & service, property conditions & facilities
It’s was nice
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 29 May 2024
Dear Lameez, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value our guest happiness above all else, so we are grateful for your kind words. The entire Tru by Hilton team appreciates your kind feedback, and we would be honored to welcome you back in the future. Thank you for choosing our hotel and we can’t wait to host you again soon! Best Regards, Kits Sc (Management Team)

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 28 May 2024
Dear Maureen, Thank you for the time you spend to share this amazing feedback. We are delighted that you enjoyed your stay at Tru by Hilton Windermere and received an outstanding service from all our team members. We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work. we would love to have you back for another memorable stay in the nearest future. See you soon!Best Regards,

10/10 Excellent

Marielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to stay here again!
Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on 28 May 2024
Dear Marielle, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value our guest happiness above all else, so we are grateful for your kind words. The entire Tru by Hilton team appreciates your kind feedback, and we would be honored to welcome you back in the future. Thank you for choosing our hotel and we can’t wait to host you again soon! Best Regards, Kits Sc (Management Team)

4/10 Poor

Lorraine

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Lorraine,Thank you for choosing to stay at our hotel. We appreciate your feedback and would like to provide some additional information for your future visits. We strive to make your stay as comfortable and enjoyable as possible. Should you have any other requests or need further assistance during your stay, please do not hesitate to let us know. We look forward to welcoming you back and providing you with an even better experience.Best regards,

10/10 Excellent

Trevor

Awesome
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Trevor, thank you for your outstanding review and giving us 5-star rating! We are happy to hear that you had an amazing time during your stay with us. Our staff looks forward to welcoming you back in the future. Thanks again for staying with us. Best Regards,

10/10 Excellent

Ferzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Ferzan, Thank you giving us a 5-star review. We take great pride in maintaining high standards and are thrilled to hear that it contributed positively to your stay with us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We would love to have you back for another memorable stay in the nearest future. See you soon!Kind regards,

8/10 Good

Mona

Liked: Amenities
The property and area are fairly new. The area around is clean and the property is well kept. It is close to shopping and restaurants.
Stayed 3 nights in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Mona, Thank you for highlighting the cleanliness of our hotel and the surrounding areas. We take great pride in maintaining high standards and are thrilled to hear that it contributed positively to your stay with us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We would love to have you back for another memorable stay in the nearest future. See you soon!Kind regards,

10/10 Excellent

AILING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Just the swimming pool no hot tub.
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Ailing, thank you for your outstanding review and giving us 5-star rating! We are happy to hear that you had an amazing time and that you were impressed with our amplified guest service especially the convenient location and our friendly staff. We apologise for any inconvenience caused due to not having a hot tub. Our staff looks forward to welcoming you back in the future. Thanks again for staying with us. Best Regards,

10/10 Excellent

Chockalingam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of access to various parts of town
Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Chockalingam, thank you for sharing your feedback following your recent stay at our hotel. We are delighted to hear that you appreciated our wonderful location and enjoyed your stay with us. Our staff looks forward to welcoming you back in the future. Thanks for staying with us again. Best Regards,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Christine, thank you for sharing a review of your recent experience. Our team here at Tru by Hilton Windermere is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. We would love to have you back for another memorable stay in the nearest future. See you soon!Best Regards,

10/10 Excellent

Titilola, Grafton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good use of space in rooms, solid surface floors in rooms ( great if you have allergies) Great option for SW Edmonton
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Deat Titilola,Thank you for sharing your feedback following your recent stay at our hotel. We are delighted to hear that you appreciated our wonderful location and the cleanliness of our rooms. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed our hard work.We hope to have the pleasure of welcoming you back and providing you with an even better experience in the future.Best Regards,

2/10 Terrible

Rishabh

Disliked: Staff & service
I stayed there with my family on Tuesday night. Idea was simple.. to get good sleep before i drive back home.. which is 800 kms away from Edmonton. At 1 am my wife and i woke up to loud noises coming from room next door.( they can surely use some better sound proofing) waited for a bit to see if they would stop but they didn’t.. called front desk and complained.. waited again for a bit and it didn’t stop.. went down to see the person at front desk.. sophia was the person who dealt with me. She was considerate n apologetic and went up with me to speak to the people next door. They went quiet for half n hour or so and then again went rowdy! Woke my 4 year old too! My wife called sophia again at 3:30 or so and then finally around 4 they went quiet! We had no sleep at all since 1 am and got a couple of hour sleep till about 7. I explained the whole thing to their manager named kits, who lacked basic manners and attitude one should have in hospitality industry! His body language was “in my face” I expected refund since the whole night was a mess n didn’t serve my purpose of staying. If i wanted to drive back without any sleep. I would have left the evening before! Anyway. To my shock! Their MANAGER!! said I should have checked out if i was uncomfortable! I mean seriously!!! They expect their guests to check out if they have any issue at 3 in the morning. Especially when they have a young child with them!!
Stayed 1 night in May 2024
Response from Rishi B. on 27 May 2024
Dear Rishabh,Thank you for taking the time to share your experience with us. We deeply regret that your stay did not meet your expectations and sincerely apologize for the inconvenience you encountered due to the noise from the neighbouring room and the subsequent handling of your complaint.We understand that a peaceful night's sleep is crucial, especially when traveling with family and facing a long drive the next day. We are sorry that despite multiple attempts to address the noise issue, it persisted and disrupted your rest.We also apologize for the unsatisfactory response you received from our manager, Kits. Our goal is to provide exceptional service and hospitality, and it appears we fell short in this instance. We are addressing this matter internally to ensure that all our staff uphold the high standards of customer service that we are committed to.We value your feedback and are taking steps to improve our soundproofing and staff training to prevent similar issues in the future. We hope you will give us another opportunity to serve you better in the future.Thank you again for bringing this to our attention.Best Regards,

8/10 Good

Brandy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were super helpful and very pleasant. For the most part room was clean. The shower leaked the entire time we were there.
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Brandy,Thank you for sharing your feedback following your recent stay at our hotel. We are delighted to hear that you appreciated our front desk staff and the cleanliness of our rooms. We apologize for any dissatisfaction you experienced with the shower head leak in your room. We've taken immediate action with our maintenance team to address this issue and ensure it doesn't recur. We strive to provide comfortable accommodations for all our guests, and we regret that we fell short of your expectations in this regard. We appreciate your feedback as it helps us improve our services. We hope to have the pleasure of welcoming you back and providing you with an even better experience in the future.Best regards,

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Basic accommodation. Needed more towels in the room. It was clean and quiet
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Kelly,Thank you for your recent feedback. We are delighted that you enjoyed your stay with us. We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another memorable stay in the nearest future. See you soon!Kind regards,

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on 27 May 2024
Dear Mario,Thank you for the time you spend to share this amazing feedback. We are delighted that you enjoyed your stay and received an outstanding service from all our team members. We would love to have you back for another memorable stay in the nearest future. See you soon!Kind regards,

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is that you can hear people walking above and thumping noises from rooms beside. The beds were extremely comfortable.
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited market items with a late arrival
Stayed 3 nights in May 2024
Response from Ravi on 12 May 2024
Thank you for staying with us! Your presence made our hotel brighter. We hope to welcome you back soon for another memorable stay. Safe travels and warm regards from our team!

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice
Stayed 1 night in May 2024
Response from Ravi on 12 May 2024
Thank you for staying with us! Your presence made our hotel brighter. We hope to welcome you back soon for another memorable stay. Safe travels and warm regards from our team!

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Would stay again.
Stayed 2 nights in May 2024
Response from Ravi on 12 May 2024
Thank you for staying with us! Your presence made our hotel brighter. We hope to welcome you back soon for another memorable stay. Safe travels and warm regards from our team!

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hotel are fairly new. Trendy little hotel with free breakfast, common areas with lots of seating and a pool table.
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on 6 May 2024
Dear Ruby,Thank you for the 5 stars review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. Your positive kind words have brightened our day. Phenomenal service is what we like to offer to each and every discerning guests, our highly skilled team naturally go above and beyond to ensure that the needs of our guests are continuously met. We certainly appreciate receiving your most kind feedback as it endorses our commitment to provide first class guest service and quality care at all times. I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back again on your next stay.Best Regards,

8/10 Good

Carmen

Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on 6 May 2024
Dear Carmen,Thank you for taking your valuable time to provide us with such positive reviews. It was a pleasure to host your stay with us at Tru by Hilton Windermere. Our hotel team strives to provide the best possible service to ensure all our guests have an enjoyable stay.We look forward to welcoming you back again on your next stay.Kind regards,

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on 6 May 2024
Dear Brad,Thank you for taking your valuable time to provide us with such positive reviews. It was a pleasure to host your stay with us at Tru by Hilton Windermere. Our hotel team strives to provide the best possible service to ensure all our guests have an enjoyable stay.We look forward to welcoming you back again on your next stay.Kind regards,

8/10 Good

Mona

Travelled with partner
Good area, clean, pleasant staff.
Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on 6 May 2024
Dear Mona,Thank you for the 5 stars review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. Your positive kind words have brightened our day. Phenomenal service is what we like to offer to each and every discerning guests, our highly skilled team naturally go above and beyond to ensure that the needs of our guests are continuously met. We certainly appreciate receiving your most kind feedback as it endorses our commitment to provide first class guest service and quality care at all times. I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back again on your next stay.Best Regards,

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 7 nights in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Jorge,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Ryan,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Sergio,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

4/10 Poor

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Madison,Thank you for your recent stay at Tru by Hilton Windermere We strive to provide excellent guest experience and I assure you the discrepancies you have raised will be investigated. We never look to disappoint, and we hope you will visit us again to have the chance to truly display the 5-star service we are so proud of.Best Regards,

10/10 Excellent

JENNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient location, Polite and helpful, Beds are comfortable
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Jennie,Thank you for the 5 stars review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. Your positive kind words have brightened our day! We put a lot of effort into providing comfortable stay and excellent guest care. We really appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your stay. To really show our appreciation, we would love to welcome you back again with a big smile on our face on your next stay.Best regards,

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is easy to find and just minutes away from highway. Staff is always available in reception area even in midnight. There are also lot of parking space available.
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Ricky, thank you so much for your kind review. We are thrilled that you enjoyed your stay at Tru by Hilton Windermere so much. Reviews like this make our day, and we appreciate the detailed feedback of your stay. We value our guest happiness above all else, so we are grateful for your kind words. We do appreciate your positive notes about our paring space, and we hope to welcome you back for a better stay. Hopefully, we’ll impress you once again. Best Regards,

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Fabiola,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Nibal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Nibal,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Bonnie,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

2/10 Terrible

Regan

Disliked: Staff & service
Upon arrival, we were checked in to an already occupied room. When we walked in there was someone in the closed bathroom and stuff in the room. The front desk staff wasn’t that helpful or hospitable and the rooms aren’t very comfortable. I wouldn’t stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Regan, Thank you for your recent stay. First of all, please accept my sincere apologies. I am deeply disappointed for the issues you encountered and that we failed to exceed your expectations. We take great pride in providing five-star service and it is most concerning that you did not find this to be the case. I am currently investigating your feedback with our team to find out why the issues happened with your room. These experiences are not the level of service that we are known for. Please do know we are taking this seriously and do not want this to happen again. We endeavor to deliver a first-class service in order to ensure that every guest’s visit is unforgettable for the right reasons. We appreciate you choosing our Hilton brand and hope to welcome you back for a better experience in the future. Thank you for sharing your feedback with us.Best Regards,

10/10 Excellent

Kristyn Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Kristyn Van,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we found the hotel, it was easy to park and check in. The room is clean and the shower looks great.
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Robert, thank you so much for your kind review. We are thrilled that you enjoyed your stay at Tru by Hilton Windermere so much. Reviews like this make our day, and we appreciate the detailed feedback of your stay. We value our guest happiness above all else, so we are grateful for your kind words. Looking forward to your next experience at Tru by Hilton Windermere. Hopefully, we’ll impress you once again. Best Regards,

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a relaxed feel. Friendly and professional staff. I missed not having in room coffee, but the coffee available in the lobby was very good. I will definitely go back
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Leslie, Thank you very much for this incredibly warm review. We are delighted to hear that our whole team has an opportunity to make your visit a memorable one. Your compliment means the world to us because we work hard to give each of our guests the greatest possible experience. Our team surely takes pride in what they do. We value our guest happiness above all else, so we are grateful for your kind words. We look forward to welcoming you again soon. Kind regards,

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When we got to the hotel very late after arriving late from our flight, they gave a room that wasn’t even cleaned. One room the toilet seat was broken, no cups and lots of hair in the shower. Will not be returning to this hotel.
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 12 Apr 2024
Dear Stephen, Thank you so much for your feedback regarding your recent stay with us at Tru by Hilton Windermere. We always strive to deliver the best experience to our guests, but I am rather disappointed to hear that you had a less-than-enjoyable stay with us. I have taken the liberty and shared your detailed feedback regarding the maintenance and service of your room, with the relevant department heads for an internal follow-up. We will certainly use your guest experience to implement a better experience to our future guests. And We hope you can give us another opportunity to serve you better.Best Regards,

4/10 Poor

Albert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Family orientated. Not for seniors, Poor sound insulation from floor to floor. Twenty minute walk to shopping. Staff "green" at their jobs. Rooms very cramped.
Stayed 3 nights in Apr 2024
Response from Kits Sc (Management Team) on 12 Apr 2024
Dear Albert, Thank you so much for your feedback regarding your recent stay with us at Tru by Hilton Windermere. We always strive to deliver the best experience to our guests, but I am rather disappointed to hear that you had a less-than-enjoyable stay with us. I have taken the liberty and shared your detailed feedback regarding the maintenance and service of your room, with the relevant department heads for an internal follow-up. We will certainly use your guest experience to implement a better experience to our future guests. And We hope you can give us another opportunity to serve you better.Best Regards,

6/10 Okay

dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 12 Apr 2024
Hi Dean,We thank you for your google review, on behalf of the team and management, I apologize for failing to meet your expectations. I will certainly use your guest experience to implement a better experience to our future guests. And I hope you can give us another opportunity to serve you better.Best Regards,

8/10 Good

Laurie

Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Laurie, thank you for taking your valuable time to provide us with feedback. It was a pleasure to host your stay with us at Tru by Hilton Windermere. Our hotel team strives to provide the best possible service to ensure all our guests have an enjoyable stay.We look forward to welcoming you back again on your next stay.Kind regards,

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and price is very good. Was build for family entertainment with pool and game section a lot of children in the facility. I was there on business, still good but not the best suite for purpose of my visit.
Stayed 4 nights in Apr 2024
Response from Kits Sc (Management Team) on 12 Apr 2024
Dear Stephane, thank you so much for your kind review. We are thrilled that you enjoyed your stay at Tru by Hilton Windermere. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Best Regards,

6/10 Okay

Mary cristy

Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Mary,Thank you for your recent stay at Tru by Hilton Windermere We strive to provide excellent guest experience and I assure you the discrepancies you have raised will be investigated. We never look to disappoint, and we hope you will visit us again to have the chance to truly display the 5-star service we are so proud of.Best Regards,

2/10 Terrible

Carson

Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on 1 May 2024
Dear Carson,We thank you for your recent stay, on behalf of the team and management, I apologize for failing to meet your expectations. I will certainly use your guest experience to implement a better experience to our future guests. And I hope you can give us another opportunity to serve you better.Best Regards,

10/10 Excellent

Dirma

Business traveller
Liked: Amenities
Good exercise equipment- nice room. Fun colors on the wall and artwork.
Stayed 1 night in Apr 2024
Response from Kits Sc (Front Desk Manager) on 9 Apr 2024
Dear Dirma, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value our guest happiness above all else, so we are grateful for your kind words. The entire Tru by Hilton team appreciates your kind feedback, and we would be honored to welcome you back in the future. Thank you for choosing our hotel and we can’t wait to host you again soon!

10/10 Excellent

Marie-Noelle

Travelled with partner
It’s a budget hotel, nothing to shout about. It is outdated but the breakfast was good even though it is a budget hotel.
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on 5 Apr 2024
Dear Marie-Noelle,Thank you for sharing your delightful experience at Tru by Hilton Windermere. We're thrilled to hear that you thoroughly enjoyed your stay and felt a sense of being at home away from home. Providing amazing service and maintaining a spotless and beautiful room is always our goal, and we're glad to have exceeded your expectations. Thank you for giving us 5 out of 5.We can't wait to welcome you back for another wonderful stay in the future!Best regards,Kits Sc (Management Team)

6/10 Okay

Kalie

Travelled with family
Liked: Cleanliness, staff & service
Pool area was terrible, water temperature was beyond cold, no hot tub which I had seen posts for one. Was one of the main reasons we booked hotel. Staff were amazing though and helped us get a refund for the second day once we decided to leave and find something which had what we wanted. Rooms and lobby was very hip and trendy. Was a visual delight.
Stayed 2 nights in Mar 2024
Response from Kits Sc (Front Desk Manager) on 12 Apr 2024
Dear Kalie, we always strive to provide great amenities and a seamless experience, so we'll be sure to look into the issues you mentioned, and on behalf of the Team, I would like to apologize for not exceeding your expectations. However, we do appreciate your positive notes regarding your interaction with our staff members. We will certainly use your guest experience to implement a better experience to our future guests. And we hope you can give us another opportunity to serve you better.Best Regards,

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kits Sc (Management Team) on 5 Apr 2024
Dear Christine,Thank you for sharing your delightful experience at Tru by Hilton Windermere. We're thrilled to hear that you thoroughly enjoyed your stay and felt a sense of being at home away from home. Providing amazing service and maintaining a spotless and beautiful room is always our goal, and we're glad to have exceeded your expectations. Thank you for giving us 5 out of 5.We can't wait to welcome you back for another wonderful stay in the future!Best regards,Kits Sc (Management Team)

4/10 Poor

Nabil, Edmonton

Travelled with family and small children
Disliked: Amenities
Noise , little service offering
Stayed 2 nights in Mar 2024
Response from Kits Sc (Management Team) on 12 Apr 2024
Dear Nabil, Thank you so much for your feedback regarding your recent stay with us at Tru by Hilton Windermere. We always strive to deliver the best experience to our guests, but I am rather disappointed to hear that you had a less-than-enjoyable stay with us. I have taken the liberty and shared your detailed feedback regarding the maintenance and service of your room, with the relevant department heads for an internal follow-up. We will certainly use your guest experience to implement a better experience to our future guests. And We hope you can give us another opportunity to serve you better.Best Regards,

8/10 Good

Cathy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kits Sc (Management Team) on 27 Mar 2024
Dear Cathy,Thank you for the excellent review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. We really appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your stay. We look forward to welcoming you back again on your next stay.Best regards,