Front of property – evening/night

Reviews of Rosslyn Inn and Suites

3.5 out of 5
Rosslyn Inn and Suites
13620 - 97 Street, Edmonton, AB

Reviews

7.8

Good

Rating 10 - Excellent. 192 out of 691 reviews" "
Rating 8 - Good. 291 out of 691 reviews" "
Rating 6 - Okay. 123 out of 691 reviews" "
Rating 4 - Poor. 49 out of 691 reviews" "
Rating 2 - Terrible. 36 out of 691 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Izabel

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Area around property was rundown, making it feel sketchy
Stayed 2 nights in May 2024

8/10 Good

Carol

Liked: Staff & service, amenities, property conditions & facilities
Would have liked to see a bit more upgrades to the rooms but everything was clean and friendly staff …
Stayed 8 nights in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable stay, at a reasonable rate.
Stayed 3 nights in May 2024

10/10 Excellent

Mark, Bonnyville

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great room and stay.
Stayed 1 night in Apr 2024
Response from GM on 23 May 2024
Thank you Mark. We are happy that you enjoyed your stay with us and look forward to seeing you again in the future

2/10 Terrible

Doug

Travelled with family
Will not stay there again
Stayed 2 nights in May 2024
Response from GM on 21 May 2024
We have obviously not exceeded your expectations and for that we apologize. It would help if we had more information to work with and would appreciate the opportunity to rectify the situation.

10/10 Excellent

Ryan

Liked: Staff & service
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Thank you Ryan. We are happy that you enjoyed your stay with us.

10/10 Excellent

Dennis, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as above
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you Dennis

8/10 Good

Johann, Sherwood Park

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Location.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Thank you Johann

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you Lindsay

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you Victor.

2/10 Terrible

Lam, EDMONTON

Disliked: Cleanliness, property conditions & facilities
Not happy at all.
Stayed 1 night in May 2024
Response from GM on 10 May 2024
We are sorry that you did not enjoy your stay with us. If there was a problem with your stay, we would encourage you to make us aware during the stay so as we could have the opportunity to correct the issue.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Felt very comfortable instantly
Stayed 1 night in May 2024
Response from GM on 8 May 2024
We greatly appreciate your comment and are happy that you enjoyed your stay with us. Thank you.

8/10 Good

Colton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Thank you for the thumbs up,

2/10 Terrible

M

Disliked: Cleanliness, property conditions & facilities
The rooms and the hotel doesn’t look anything like the pictures. It’s very rundown and very dirty. The staff was nice, but the hotel definitely needs some updating.
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
The posted pictures are current with them only taken last summer. We are currently decorating some of the rooms to bring them up to standard and we have a very strict protocol on room cleaning to guarantee the property and every room is never dirty. We do however appreciate you taking the time to post your comments. Thank you.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were pretty aged, price was right but still a little dissapointed
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
We are sorry that we did not meet your expectations.

8/10 Good

Gulilat

Stayed 1 night in Apr 2024
Response from GM on 16 May 2024
Thank you Gulilat.

8/10 Good

Asha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were friendly. But they don't have the free breakfast which I was a little disappointed with. Otherwise very good overall.
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
Thank you for taking the time to post a review.

6/10 Okay

Charles, St. Catharines

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and well maintained; some signs of wear. Conveniently located.
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
Thank you

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel with friendly staff. Some upgrades have been done. Convenient location for our needs.
Stayed 4 nights in Mar 2024
Response from GM on 25 Apr 2024
Thank you for your comments

4/10 Poor

Kim

Travelled with family
Disliked: Property conditions & facilities
Garbage collection right outside our window at 4:00am. They have not updated the rooms and hallway since the 90s. The electrical in the rooms is even older with wires sticking out all over the place and overall just grudgy. Not a good value when one could stay at a brand new hotel for an extra $10 per night. Will definitely not be staying here again.
Stayed 3 nights in Mar 2024
Response from GM on 19 Mar 2024
We would like to start by apologizing for your experience. Unfortunately we cannot control the time of day that the city empty the dumpsters but we will place a request with them not to do it during the early hours in the future. The room you had stayed in has been checked this morning and there is no evidence of any wiring issues or wires sticking out.

10/10 Excellent

Larysa

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and clean, friendly staff
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar 2024
Thank you. We are happy that you enjoyed your stay with us.

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness
The building is very old with extremely thin walls that feels like it lacks privacy and is very noisy. There was an outlet with wires pulled out from the wall with things still plugged into it. No table and chairs to sit and eat at even though I was in the most expensive suite and the jets kept popping off when we tried using the two person jacuzzi tub which was the feature that we were looking forward to using
Stayed 3 nights in Mar 2024
Response from GM on 18 Mar 2024
I am extremely sorry for your experience. I will be checking this particular room and ensure everything you have mentioned is put right.

6/10 Okay

Martin

Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
Thank you

2/10 Terrible

Philippe

Liked: Staff & service
Disliked: Property conditions & facilities
We had bed bugs
Stayed 2 nights in Mar 2024
Response from GM on 15 Mar 2024
We have very strict measures in place to ensure, to the best of our abilities that this does not occur. That would include us utilizing a specialized company on a monthly basis that uses trained dogs to inspect all our rooms along with preventative treatments.

6/10 Okay

Dalice

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
old
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We are in the process of modernizing and updating all our rooms.

10/10 Excellent

Charlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from GM on 15 Mar 2024
Thank you for your comment. I will ensure this is passed on to our staff.

6/10 Okay

PRASHANTH

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Stay was good. We saw police arresting guests which felt unsafe.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We appreciate the comment. The person that was arrested was not a registered guest which is why we were having them removed to ensure every ones safety.

6/10 Okay

Vishnu

Liked: Cleanliness
Nothing as much impressive. Not that much for the price
Stayed 1 night in Feb 2024
Response from GM on 15 Mar 2024
we appreciate your feedback. Thank you.

8/10 Good

Chelsea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you

4/10 Poor

Darla

Disliked: Staff & service
Inexperienced staff delayed check in by a half hour.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
We apologize for your inconvenience. We do have a fairly new staff member working the night shift when you arrived. Although it may of seemed like a half hour wait, upon reviewing the camera footage it was closer to ten minutes as the staff member ensured accuracy of your check in. However, he will receive further training shifts prior to working alone again.

10/10 Excellent

Charlotte

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on 23 Feb 2024
Thank you Charlotte.

6/10 Okay

cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
staff very great
Stayed 3 nights in Feb 2024
Response from GM on 23 Feb 2024
Thank you

8/10 Good

HAIYOUNG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly.
Stayed 1 night in Jan 2024
Response from GM on 23 Feb 2024
Thank you

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia- Please change my email from Ronald to Darlene.
Stayed 3 nights in Jan 2024
Response from GM on 15 Jan 2024
Thank you Darlene

8/10 Good

Katlin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Thank you Katlin

10/10 Excellent

Gordon

Stayed 1 night in Dec 2023
Response from GM on 10 Jan 2024
Thank you Gordon

6/10 Okay

Tessa

Stayed 1 night in Jan 2024
Response from GM on 23 Feb 2024
thank you

6/10 Okay

Jude-Gary

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 10 Jan 2024
Thank you again

6/10 Okay

Jude-Gary

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from GM on 10 Jan 2024
Thank you

8/10 Good

Byron

Response from GM on 23 Feb 2024
Thank you

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick 1 night stay at news eves , good location in north Edmonton
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you

6/10 Okay

Youssef

Stayed 2 nights in Dec 2023
Response from GM on 2 Jan 2024
Thank you

8/10 Good

Pat

Liked: Cleanliness, staff & service
Found it noisy at times during the night, outside noise sirens and garbage trucks. The pillows where not super comfortable for me they where very big and hard
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Thank you for your comments. We understand that we cannot always make people happy when it comes to pillow preference. However if you stay with us again, please let us know as we always have alternative pillow available.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rosslyn Inn and Suites on 27 Dec 2023
We appreciate your feedback!

6/10 Okay

Del

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was clean and as expected, the staff was friendly and professional. Security on site for the sketchy people around the property. The restaurant had a great breakfast.
Stayed 1 night in Dec 2023
Response from GM on 23 Feb 2024
Thank you for the review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Greatly appreciated. Thank you.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Thank you

10/10 Excellent

Wayne

Stayed 2 nights in Dec 2023
Response from GM on 19 Dec 2023
Thank you Wayne. We are happy that you are enjoying your stay with us.

8/10 Good

Kimberley

Liked: Cleanliness, property conditions & facilities, room comfort
Housekeeping
Could use more than one face cloth per room.
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Totally agree, we will have more face cloths available.

2/10 Terrible

Rochel

Stayed 1 night in Nov 2023
Response from GM on 19 Dec 2023
Thank you for taking the time to post a score and apologize for not meeting your standards. We would really like to know where we went wrong and where we could improve.