Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi
Check availability

Reviews of Holiday Inn Express & Suites Edmonton International Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Edmonton International Airport, an IHG Hotel
1102 - 4th Street, Nisku, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1041 reviews" "
Rating 8 - Good. 278 out of 1041 reviews" "
Rating 6 - Okay. 92 out of 1041 reviews" "
Rating 4 - Poor. 65 out of 1041 reviews" "
Rating 2 - Terrible. 48 out of 1041 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Robert, Winnipeg

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Had a horrible smell in the room when we checked in. Went to the front desk and they changed our room for us.
Stayed 2 nights in May 2024

8/10 Good

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to the airport, free parking and great breakfast
Stayed 1 night in May 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast selection.
Stayed 2 nights in May 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to airport with shuttle and breakfast to go in the morning.
Stayed 1 night in May 2024

10/10 Excellent

Scott, West Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, helpful staff
Stayed 1 night in May 2024
Response from Jerilee on 23 May 2024
Good day Scott. Thank you for staying with us! We appreciate your feedback and we look forward to welcoming you again whenever you're in the area. Have a great day.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in May 2024
Response from Jerilee on 23 May 2024
Good day Jason. Thank you for staying with us! We appreciate your feedback and we look forward to welcoming you again whenever you're in the area. Have a great day.

8/10 Good

Hanna

Travelled with family and small children
Liked: Property conditions & facilities
…
Stayed 1 night in May 2024

10/10 Excellent

Aqeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway
Stayed 1 night in May 2024
Response from Jerilee on 22 May 2024
Thank you for your feedback. We appreciate it!

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jerilee on 22 May 2024
Thank you Aneta for your review. We appreciate it!.

10/10 Excellent

Doug

Liked: Staff & service, property conditions & facilities
It is very clean and the staff is exceptionally friendly
Stayed 1 night in Mar 2024
Response from Jerilee on 22 May 2024
Wow Doug, thank you for the great review and your awesome feedback. We so glad to know that you enjoyed every aspect of your stay and we look forward to welcoming you again whenever you're in the area. Have a great day.

8/10 Good

Lesa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was extremely cold. We had to move rooms due to sewer smell. Good location. Great breakfast.
Stayed 2 nights in May 2024
Response from Jerilee on 22 May 2024
Good day Lesa, thank you for sharing your feedback. We will use that for further improvement. We hope that you give us another chance to serve you again. Have a great day.

8/10 Good

Jenneen

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing yet. We just got here but they gave us a handicap room that we certainly didn’t need
Stayed 1 night in May 2024
Response from Jerilee on 22 May 2024
Good day Jenneen. Thank you for sharing your feedback. We will use that for further improvement.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is a train that is loud and comes by at night several times
Stayed 2 nights in May 2024
Response from Jerilee on 22 May 2024
Good day Ryan, thank you for your feedback. We do provide complimentary ear plugs at the front desk upon request. Please feel free to grab some on your next visit. We hope to see you again. Have a wonderful day.

8/10 Good

Robert, Winnipeg

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Jerilee on 23 May 2024
Good day Robert. Thank you for staying with us! We appreciate your feedback and we look forward to welcoming you again whenever you're in the area. Have a great day.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Jerilee on 23 May 2024
Good day Jim. Thank you for staying with us! We appreciate your feedback and we look forward to welcoming you again whenever you're in the area. Have a great day.

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service
Could use an update but quiet and comfortable other than the train going by.
Stayed 1 night in May 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Deanna. Appreciate it! We do provide complimentary ear plugs upon request which is available at the front desk. Please feel free to ask upon your next visit. We look forward to seeing you again. Have a great day.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express is always my go to hotel. They are clean, reasonable rates and have a great breakfast. The breakfasts have a great variety of food and delicious. So that included in the lower rate makes Holiday Inns very reasonable and attractive. Would always recommend!
Stayed 1 night in May 2024
Response from Jerilee on 14 May 2024
Wow, what a great review and awesome comments. Thank you Angie!. We're so glad to know that you had an awesome stay with us and your enjoyed every aspect of your stay. We look forward to welcoming you again whenever you're in the area. Have a wonderful day.

6/10 Okay

Yahan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
it is close to the train track, so it can be noisy at night
Stayed 2 nights in May 2024
Response from Jerilee on 10 May 2024
Good morning Yahan, thank you for your feedback. We do provide complimentary ear plugs upon request which is available at the front desk. Please grab it the next time you're visiting. We look forward to welcoming you whenever you're in the area. Have a great day.

8/10 Good

Codey

Travelled with partner
Liked: Amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Jerilee on 10 May 2024
Thank you Codey for your feedback. We appreciate it!

10/10 Excellent

Gary

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, staff was amazing, food was great. I’ll be staying here every time I’m in the area
Stayed 1 night in May 2024
Response from Jerilee on 10 May 2024
Thank you Gary for your feedback. We appreciate it! We're so glad to know that you enjoyed every aspect of your stay and we look forward to welcoming you again whenever you're in the area. Have a great day.

10/10 Excellent

Herman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were really comfortable
Stayed 1 night in May 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Herman. Appreciate it!

10/10 Excellent

Judith

Stayed 3 nights in May 2024

8/10 Good

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Cathleen. Appreciate it!

6/10 Okay

Bessie

Liked: Staff & service
It was ok - average place - clean
Stayed 1 night in May 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Bessie. Appreciate it! Would love to know how we can improve our services the next time around. Have a wonderful day.

10/10 Excellent

Saleha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and breakfast
Stayed 2 nights in Apr 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Saleha. We Appreciate it!

4/10 Poor

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Destiny. Would love to know how we can improve our services the next time around. Have a great day.

4/10 Poor

Jim

Liked: Staff & service, property conditions & facilities
Very loud due too trains
Stayed 4 nights in Apr 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Jim. Appreciate it! We do provide complimentary ear plugs upon request which is available at the front desk. Please feel free to ask upon your next visit. We look forward to seeing you again. Have a great day.

10/10 Excellent

Ken

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the large size rooms
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to airport for flights out..
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Bev

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Kathleen May

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Eryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin a breeze, friendly staff and clean, quiet rooms.
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

2/10 Terrible

Mackenzie

Stayed 1 night in Apr 2024
Response from Jerilee on 23 May 2024
Good day Mackenzie, we would love to know how we can make your next stay a memorable one. We hope to see you again whenever you're in the area. Have a great day.

10/10 Excellent

Gregory

Stayed 2 nights in Apr 2024
Response from Jerilee on 23 May 2024
Good day Greg. Thank you for staying with us! We appreciate your feedback and we look forward to welcoming you again whenever you're in the area. Have a great day.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Helen, High Level

Stayed 1 night in Apr 2024
Response from Jerilee on 23 May 2024
Good day Helen. Thank you for staying with us! We appreciate your feedback and we look forward to welcoming you again whenever you're in the area. Have a great day.

10/10 Excellent

Pat

Stayed 1 night in Apr 2024
Response from Jerilee on 14 May 2024
Good morning Pat, thank you for your feedback. We appreciate it!. We look forward to welcoming you again whenever you're in the area. Have a great day.

10/10 Excellent

Tanis

Stayed 1 night in Apr 2024
Response from Jerilee on 10 May 2024
Thank you Tanis for your feedback. We appreciate it!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities
We are heading a group of ppl laughing and chatting. The sound is coming through the vent. The exit door beside our room vibrates the walls when it slams while ppl go through. Room is clean, neat, bed is comfy.
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us! We appreciate your feedback. Please know that we want to ensure a comfortable stay for you and talk to the front desk at any point during your stay if there's any issues, we will address it and do our best to make it right for you. We hope you give us another chance to serve you again. Have a great day.

10/10 Excellent

Breton

Stayed 1 night in Apr 2024
Response from Jerilee on 10 May 2024
Thank you Breton for your feedback. We appreciate it!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and clean
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Calla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always very friendly and welcoming! We love the proximity to the airport and stay here often. Would definitely recommend.
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us! We appreciate your feedback. We look forward to welcoming you again Have a great day.

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy about the stay and service
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

sandra

Stayed 1 night in Apr 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Sandra. We Appreciate it!

4/10 Poor

Byron

Stayed 2 nights in Apr 2024
Response from Jerilee on 11 May 2024
Thank you for your feedback Byron. Would love to know how we can improve our services the next time around. Have a great day.

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

10/10 Excellent

Diamond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jerilee on 2 May 2024
Thank you for staying with us!