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"All staff were excellent..in particular Nicola at the front desk..nothing was too much trouble and with a lovely welcoming manner. The room was superb with a lovely view of the river Tyne from both indoors and from the balcony. The bed was comfortable, the shower was excellent and the fridge was a bonus. Breakfast was great..lots of choice in both continental and cooked. Decaf coffee and oat milk were on offer - very unusual! I would thoroughly recommend this hotel, we will definitely be staying here again when in Newcastle and will be investigating other hotels in this chain. "

"Check in staff great, lovely room, food excellent "

"Everything was very good "

"couldnt use hot tub no time... Room lovely and clean. Warm.. Bar - well presented and comfortable"

"I absolutely loved staying in this hotel. The location on the quay side is beautiful. I was fortunate to have a river view. I had never been to Newcastle before but finding the hotel and parking was so easy. I loved that the car park had spaces for the hotel and it is so close to the hotel and such good value for money too. The hotel decor is beautiful and I was very impressed. The staff were extremely welcoming on arrival. The room was perfect, it was a good size, had all the amenities you needed and it was very clean. The only criticism would be the pillows bring a little soft for my liking but that’s personal preference. The bathroom and shower were perfect. Dining and breakfast at the hotel was excellent, a great choice on the menu and the food didn’t disappoint. I stayed half board and thought it was excellent value for money. The breakfast was fantastic with self- serve and hot food menu options. All in all my stay at Malmaison was excellent and I would highly recommend this hotel. I’m definitely going to rebook for another stay. "

"An excellent stay, fantastic staff!!"

"Very clean and comfortable "