Willow Inn Suites

Property class: 2.5

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Reviews

5.4 out of 10
Willow Inn Suites provides laundry facilities and more. Stay connected with free in-room WiFi.

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Room options

View all photos for Double Room

A hotel room with two beds, a desk, and a chair.

Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Eau Claire is home to Willow Inn Suites. Schlegelmilch-McDaniel House and Waldemer Ager House are local landmarks, and some of the area's attractions include Children’s Museum of Eau Claire and Pablo Center at the Confluence. Hobbs Municipal Ice Center and Action City are also worth visiting. Visit our Eau Claire travel guide
Map
1828 S Hastings Way, Eau Claire, WI, 54701

What's nearby

  • A covered train station with tracks and a sign reading "LAU CLAIRE".
    Carson Park
    10 min drive - 5.4 km
  • University of Wisconsin-Eau Claire
    13 min walk - 1.1 km
  • Putnam Park
    18 min walk - 1.5 km
  • Oakwood Mall
    3 min drive - 3.3 km
  • Pablo Center at the Confluence
    7 min drive - 4.0 km

Getting around

  • Eau Claire, WI (EAU-Chippewa Valley Regional)
    11 min drive

Restaurants

  • Culver's
    6 min walk
  • McDonald's
    6 min walk
  • Panda Express
    10 min walk
  • Wagner's Lanes
    4 min walk
  • Taco Bell
    5 min walk

About this property

Willow Inn Suites

  • Property highlights
  • Willow Inn Suites provides laundry facilities and more. Stay connected with free in-room WiFi.
  • Other perks include:
    • Free self-parking
    • A 24-hour front desk and smoke-free property
  • Room features
  • All 61 rooms have comforts such as air conditioning, in addition to amenities such as free WiFi.
  • More amenities include:
    • Bathrooms with shower/bath combinations and shampoo
    • Heating and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome

Payment types at the property

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts

Frequently asked questions

Is Willow Inn Suites pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking at Willow Inn Suites?

Self-parking is free at this property.

What time is check-in at Willow Inn Suites?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Willow Inn Suites?

Checkout is at 11:00 AM.

Where is Willow Inn Suites located?

Situated in Eau Claire, this hotel is within 1 mile (2 km) of University of Wisconsin-Eau Claire and Putnam Park. Schlegelmilch-McDaniel House and Children’s Museum of Eau Claire are also within 3 miles (5 km).

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Reviews

Willow Inn Suites Reviews

5.4

5.8

Cleanliness

3.8

Amenities

6.4

Staff & service

4.6

Property conditions & facilities
Rating 10 - Excellent. 5 out of 23 reviews
Rating 8 - Good. 0 out of 23 reviews
Rating 6 - Okay. 5 out of 23 reviews
Rating 4 - Poor. 7 out of 23 reviews
Rating 2 - Terrible. 6 out of 23 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area will be great when finished. Clean rooms
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not the cleanest, but the staff were friendly. They took our concerns seriously and issued a refund. They should not be open during construction, and they need to focus on their rooms cleanliness and appearance.
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The locks didn't work. Staff lied about breakfast. Painting supplies left out. It rained during the night and several pails were set up to catch tge rain from the leaky ceiling. Garage was piled in a rolling cart near the entrance. No staff available at front desk.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

A mixed bag experience

The experience was a mixed bag. The people were friendly, and there was an amazing breakfast. I booked partly due to an advertised indoor pool as I was bringing children with. The entire pool area was tore up, under construction, and completely unusable. There were wires sticking out of the ceiling where there should have been a smoke detector. The ad stated the room had a balcony overlooking the pool area. It was a ground floor room near a very loud exit/entry door. I do think that this property has the potential to be an excellent stay. I just don't think that the current price level for the current amenities definitely do not match. We did utilize the pool at the local YMCA for an additional $25 to allow the kids the swim time they were looking forward to. I guess the biggest let down was choosing a more expensive option based on the ad listing over a couple other options with working amenities for around half the price. Again though, the breakfast and employees were some of the best we have encountered.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New property under renovation. Each time I stay it gets better. Front desk is very receptive to concerns or questions.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Room was decent...lots of renovations, empty pool and maintenance in the lobby that you had to walk through.
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yy
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unkept with questionable staff
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like an old damp basement. Bathroom soaps and towels were cheap and basically useless. Felt like a prison for gamers.
Stayed 2 nights in Jul 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel rooms smelled like cigarettes. Chipped, dirty walls. Worn out towels. A heating and AC until that sounded like a leaf blower 24/7.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Was in terrible condition, it was under construction and nothing was finished. It was very noisy and i just got a eerie feeling from the staff who were clearly high on something and the lobby smelled of weed and incents
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were not very sound proof. You could here everything going on outside the room. The AC unit in the window not sure if it wasnt insulated but I literally thought the road was right outside my room. Cars sounded as if they were right next to the building.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am sincerely happy. As far as spots go to lay your head on a comfy pillow... this is it!! Management, staff. Its has everything you need. Just keep it HUMBLE and KIND. This is a place filled with some of the kindest human beings on the planet. 10/10 in my opinion. Its a work in progress, whom ever the owner is has a brilliant eye for colors and shades. Its a home away from home. All it needs is an opportunity. Give it a chance.I dont promise often however i will promise that i will stay here again.... thank you everyone for your respect and kindness! sincerely, Jacob.
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They said they were overbooked and giving us a suite. The room was under obviously still under construction. There was a kitchen with a disgustingly filthy oven. A makeshift closet, paint drippings everywhere. There were holes in the doors that you could see through. The shower had tepid water with no pressure. They couldn't give us another room because they said they were full. They also said they no longer provide breakfast because most of their clientele are long term stays. I called hotels. Com. The only thing they could do was offer a refund and we would have to find another hotel. We were there to move my son and were in a time crunch. We were literally stuck in this filthy room for 3 days. Never stay at this hotel. This hotel should not even be on hotels. Com
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't expect a lot for a motel but this place is rough. Had to move rooms cause windows blinds don't actually cover the windows. Other room had shades. Neither room the bathroom doors close properly. Had to slam shut. Looks like they are trying to remodel some but not looking good. The online pictures DO NOT look like what you will see. People crawling in and out the windows and people digging in the trash. My kids thought we were at a homeless shelter. One guy working was very friendly though. I know it's not supposed to be fancy but still needs a lot of work
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Property conditions & facilities
Definitely a work in progress. The check in area is not well marked or well attended. No nametags. A ton of interior construction, as well as equipment and mess that goes along with it. Not ADA friendly, step ups or downs on nearly every door. No elevator. The room I had was clean, and all the furniture was new, so that was a plus. But the walls, while freshly painted, holes and dents were not properly prepped prior to the paint. The front cover came completly off of the AC unit when I turned it on, the insde was pretty dirty, it was snapped back on. Exposed nails in a door frame.The sink top was not secured to the cabinet, electrical outlets were not screwed into the wall, and the faucet deivered hot water to the right, cold to the left. The water was hot, so that and the new showerhead were nice. There appears to be a fair amount of long term residents, and it seems that they are also "employed" by the inn as they were back and forth behind the desk, in and out of work areas, and helping with food prep in the breakfast area. Again, no nametags or dress code, so unsure. The breakfast was ok, fresh fruit, eggs, french toast, pancakes and beverages. No gloves used for cooking, and prep area open and accessed by many. High chairs would have been nice. I can't truly recommend staying here while the reno is still in progress. And I would suggest during the transition that nametags and/or uniforms be utilized to help the short term guests know who to ask with questions/ concerns.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 19 nights in May 2026
Verified review

10/10 Excellent

Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Stayed 2 nights in May 2025
Verified review

4/10 Poor

Stayed 6 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ghetto Ass Hotel

Stayed 1 night in Mar 2025