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Reviews of Outlook Inn on Orcas Island

3 out of 5
Outlook Inn on Orcas Island
171 Main St, Eastsound, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 277 out of 413 reviews" "
Rating 8 - Good. 99 out of 413 reviews" "
Rating 6 - Okay. 22 out of 413 reviews" "
Rating 4 - Poor. 11 out of 413 reviews" "
Rating 2 - Terrible. 4 out of 413 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Allison

Travelled with partner
Liked: Amenities
For $300 a night we we were looking out at cars in the parking lot on the ground level and had to close our curtains for privacy. The room was also on the back wall with stairs and lots of noise. The view from the restaurant was fantastic, but the room was not worth the price!
Stayed 2 nights in May 2024
Response from katie on 19 May 2024
Dear Allison,Thank you so much for your review, and for choosing the Outlook for your vacation. I’m thrilled to hear that you enjoyed our cafe, and that you were pleased with the property's location and proximity to the water. While I was happy to hear you enjoyed our location and the cafe, I was not happy to read that you didn't enjoy your room. Please accept my sincere apologies.Based upon your feedback, I will be auditing our room descriptions on our website to ensure guests clearly know before booking which of our rooms have views.If there were any other aspects of your stay with us that we could improve upon, please do not hesitate to send me a private message here with your contact information so that I may reach out to you personally to discuss your stay further. We are already looking forward to your return visit, and to the opportunity to change your 3-star review to a 5-star one next time. Until then, best wishes and safe travels to you and your family.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Reilly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and the staff was lovely when we had any questions. Also the restaurant in the Inn was wonderful for brunch!
Stayed 1 night in Apr 2024
Response from Katie on 7 May 2024
Hi Reilly,Thank you for your review. We’re so glad to see you enjoyed your room and the New Leaf Cafe. We hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Linda

Terrific spot in a great small town.
Stayed 1 night in Apr 2024
Response from Katie on 7 May 2024
Hi Linda,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

6/10 Okay

Penelope

The room was well appointed, but was hot when we arrived because the curtains had been left open and the sun heated up the room. Also, our room had ants. Breakfast was really good.
Stayed 1 night in Apr 2024
Response from Katie on 19 Apr 2024
Dear Penelope,Thank you so much for your review, and for choosing Outlook Inn for your vacation. I’m thrilled to hear that you enjoyed your room. Please accept my sincere apologies for your experience not finding your room in prime condition of the high standards we set for ourselves. Based upon your feedback, I will be following up with our maintenance team.If there were any other aspects of your stay with us that we could improve upon, please do not hesitate to send me a private message here with your contact information so that I may reach out to you personally to discuss your stay further. We are already looking forward to your return visit, and to the opportunity to change your 4-star review to a 5-star one next time. Until then, best wishes and safe travels to you and your family.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Kathleen

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, clean and tranquil location, the staff is very friendly and helpful. Highly recommend.
Stayed 1 night in Apr 2024
Response from Katie on 15 Apr 2024
Hello Kathleen,Thank you for your review. We’re so glad to see you enjoyed your stay, and we are excited to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Souabeh H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first stay at the Outlook Inn and it was amazing. We had stayed at Sister properties at Friday Harbor and Salish in Snohomish and found them all to be equally great. There are other properties as well that we will be trying in the future. We can recommend Outlook Inn without hesitation.
Stayed 1 night in Apr 2024
Response from Katie on 8 Apr 2024
Thank you so much for your review, and for choosing Outlook Inn for your vacation. I’m thrilled to hear that you enjoyed our hotel, and that you have had great stays at other properties managed by Columbia Hospitality. If there were any aspects of your stay with us that we could improve upon, please do not hesitate to send me a private message. We are looking forward to your return visit. Until then, best wishes and safe travels to you.Warmly, Katie SellersGeneral Manager

10/10 Excellent

Laurent, Mercer Island

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in room 44. Great clean, recently remodeled, beautiful rooms. The New Leaf Cafe has _great_ food. Nice partial view. Staff was friendly and accommodating. - No room service. Can’t call reception from your room. We will come back
Stayed 1 night in Mar 2024

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katie on 8 Jan 2024
Hello,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Jetyrriana, Snohomish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katie on 8 Jan 2024
Hello,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place like no other
It’s a really quaint, beautiful place to stay. The views are fantastic, the new Scandinavian decor is lovely, and the staff is really kind and friendly. I’d love to go back when the season is warm.
Stayed 2 nights in Dec 2023
Response from Katie on 23 Dec 2023
Hello Kristina,Thank you for your review. You took beautiful pictures. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Charles

Travelled with family
Wonderfully quiet place to relax
Stayed 3 nights in Oct 2023
Response from Katie on 24 Oct 2023
Hi Charles, Thank you for your review. We’re so glad to see you enjoyed your stay. The island is lovely in the fall, a perfect time to come and relax. We hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

4/10 Poor

Verified traveller

Travelled with family
I do not recommend this place
Definitely not a place I would stay again. To begin with the bathroom is very old and only has a toilet and shower which are small. The sink is in the bedroom. There is no comfortable chair in the bedroom and the furniture looks like it belongs in a budget hotel room. There are no blackout shades. No amenities at all. Certainly no robe and slippers but not even small toiletries you would expect. I do not recommend this place
Stayed 1 night in Oct 2023

10/10 Excellent

Alisha, Commerce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 1 night in Oct 2023
Response from Katie on 9 Oct 2023
Hello Alisha,Thank you for your review. We’re so glad to see you are enjoying your stay.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to all of the restaurants, bookstore and shops. A small beautiful garden and chapel is hidden behind this property!
Stayed 2 nights in Aug 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, with lovely view of the water. Easy walk to little town. Don't wait to eat until late, as there are a few restaurants, and they can close early.
Stayed 1 night in Aug 2023
Response from Katie on 28 Aug 2023
Hello Allison, Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Nicole

Stayed 2 nights in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rare gem on a gem of an island. Beautiful views, quiet, comfortable within walking distance to all shops and restaurants. Highly recommend.
Stayed 2 nights in Jul 2023

6/10 Okay

Cynthia

Stayed 1 night in Jul 2023

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Katie on 20 Jul 2023
Hello Leigh,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Special Place on Orcas Island
The Outlook in was a fabulous hotel. Our water view king suite was clean, comfortable, and very spacious. Th small balcony with a view of the sound made for lovely evenings. Parking is very easy and the village of Eastsound is right there. We loved our stay and can't wait to return!
Stayed 3 nights in Jun 2023
Response from Katie on 10 Jul 2023
Hi Derek, Thank you so much for your review, and for choosing the Outlook Inn while staying on Orcas Island. I’m thrilled to hear that you enjoyed our hotel’s location and got to relax on the balcony looking out over the water. We are excited for when we get to welcome you back.Warmly, Katie SellersGeneral ManagerOutlook Inn

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and rooms. We had the harbor view with a fireplace and balcony. Soaking tub. Nice little kitchenette. Contactless check in. Lots of dining options.
Stayed 1 night in Jun 2023
Response from jb on 28 Jun 2023
Super happy to hear that Debrorah! Thank you and we hope to host you again in the near future.

8/10 Good

Ravi

Travelled with partner
Liked: Cleanliness, staff & service
The stay overall was pleasant. We stayed in the suites on the water the first night which has surreal views and a spacious interior. We had to switch to a normal room on the second night which was less than ideal. The staff was understanding and did give us a normal room with a balcony. The hotel is in a great location and has a wonderful restaurant. Recommend staying here. And if you can get a room on the water.
Stayed 1 night in Jun 2023

10/10 Excellent

Ravi

Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is much good to say about this property! The view from the Bayfront suite is amazing, the staff fantastic, the lovely amenities like gourmet coffee, heated floors, plush robes and so much more was a continual treat and surprise. If I were to make any comment on what they could improve it would be to ditch the area carpet in front of the tv and by the side of the bed as they were stained. It would be so easy to replace with a carpet that was darker. But outside of that, we not only loved it but plan on coming back as soon as possible!
Stayed 2 nights in Nov 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for an Eastsound getaway
I really appreciated how communicative the staff were about room details and check in/out. The room was clean and comfortable and stocked with plenty of coffee. The location can’t be beat. Even though the basic rooms don’t have a view, they’re mere steps away from a stunning view of Eastsound and an easy spot to walk around the town. Highly recommend hiking Mt. Constitution.
Stayed 3 nights in Nov 2022

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Sheri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The closeness to the water and the little town. It's a do-over for sure.
Stayed 2 nights in Sep 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great views. A pleasant surprise!
Stayed 2 nights in Sep 2022

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very impressed that it came with heated towel rack and creamers for the coffee with all the choices to choose from. Also the balcony with a view of the cove was beautiful as was the flower garden out behind the hotel. Extremely well kept. Didn't get a chance to meet any staff but I'm guessing they are all very pleasant.
Stayed 1 night in Aug 2022

8/10 Good

LI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is at a bay side of the island and very convenient with restaurants around. The room is very clean, but the size is small without room service, maybe because of Covid-19. However, it is a bit over priced.
Stayed 2 nights in Sep 2022

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, comfortable bed. Can’t wait to return!
Stayed 2 nights in Sep 2022

10/10 Excellent

Jill, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, can walk to shops/dining. Restaurant food was great and the staff very helpful and friendly. Rooms was quiet and spacious. Only downside (very small) was having to carry luggage up and down stairs.
Stayed 3 nights in Aug 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is lovely, directly across from the water. The room was tight, as was the bathroom, and it was a little stuffy. I appreciated the coffee service, real half n half, tea selections and the hotel personnel was extremely responsive
Stayed 2 nights in Aug 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location on Orcas Island!
Stayed 1 night in Aug 2022

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, contactless check in and check out. Beautiful, clean, comfortable room with a great view. The restaurant is fantastic for breakfast or brunch.
Stayed 1 night in Aug 2022

10/10 Excellent

Remy

Stayed 1 night in Aug 2022

10/10 Excellent

James

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No courtesy transportation to airport or ferry.
Stayed 1 night in Aug 2022

10/10 Excellent

Bernard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best, most beautiful views!
Stayed 2 nights in Aug 2022

10/10 Excellent

Evelyne

Stayed 1 night in Aug 2022

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful inn with a professional, friendly, and accommodating staff. We had a beautiful room with a bay view. But, as we learned, Eastsound is a small place with limited restaurant options—and the ferry schedule can be a bit unpredictable. But Orcas is a pretty magical place, and the inn is a great place to experience it.
Stayed 2 nights in Aug 2022

8/10 Good

Anina

Stayed 2 nights in Aug 2022

10/10 Excellent

Tamara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms! Great location. Would totally stay again
Stayed 1 night in Aug 2022

10/10 Excellent

BENJAMIN R

Travelled with family
Liked: Cleanliness, property conditions & facilities
Island Stay
Nice room and great location in town
Stayed 1 night in Jul 2022

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and lovely
Stayed 1 night in Jun 2022

10/10 Excellent

David, Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walking distance to shops and restaurants in downtown Eastsound. Contactless check in was great. Highly recommend
Stayed 1 night in Jun 2022

6/10 Okay

Marta

Liked: Room comfort
Ok Inn
We were given one of the rooms in a building across the parking lot; first floor no views. We stayed here because it was the only pet friendly option there is, but I don't know if we'd stay again. The room felt more like a motel. Cafe/Restaurant is not open everyday, closed on mondays specially, so we were left with almost no dining options and had to turn to the local pub.
Stayed 2 nights in May 2022

10/10 Excellent

Raymond

Stayed 2 nights in Jun 2022

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful inn and I would stay here again. Clean, friendly, cozy and comfortable.
Stayed 2 nights in Jun 2022