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"This hotel is in a fantastic location and has the bones and decor to create a wonderful experience. Sadly, the cold and stiff staff at reception brought the experience down quite a bit. The receptionist did the bare minimum and was generally uninterested in helping us when we asked about local sites and the city tour tram. In fact, they didn't even know the name of the city tour tram company or how to get tickets despite it being directly across from the hotel. In contrast, the young lady who served breakfast in the morning was quite nice. And proactively helpful. What made things worse was that the room was very noisy /wasn't soundproof. We heard all of the noise from the street all night. In addition as many have cited there is no AC for cold air. So if you come during spring summer, or fall, make sure you're OK with absolutely no AC because there's only a heater."

"Very nice hotel and staff. "

" Breakfast GOOD!!! Room great! Location EXCELENT"

"Location was super close to Alhambra. Breakfast was as expected and delicious. Only complaint is walls are thin and neighbours kept us up all night. "

"Beautiful luxurious view hotel. Excellent staff. Great spot for Alhambra visiting but bit remote elsewise. "

"All good "

"A great location, our room even had a super view of the Alhambra. The reception staff were really helpful and friendly, looking after our baggage until we left in the late afternoon. The hotel itself was very quaint and historic but showing some signs of needing a little bit of restoration. Overall a brilliant choice for a stay in Granada and really good value for money. "

"Very close to Alhambra, nice staff at the reception and the restaurant, beautiful decoration, delicious buffet breakfast"

"Very convenient location! Great amenities, very good breakfasts, clean modern bright rooms. Friendly staff. Would recommend this hotel to friends and family!!"