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Was sound asleep and at 8:30 pm the desk called and told me they needed me at front desk wouldn't tell me why just that they needed me there so I got up and dressed go down there and it was to sign something the clerk forgot to do in the morning which could have waited very inconsiderate
Kevin
Stayed 1 night in May 2024
Response from Guest Relations on 25 May 2024
Dear Kevin,Thank you for taking the time to share your experience. We understand the inconvenience caused by the timing of the front desk call, and we sincerely apologize. This will be discussed internally to ensure an instance like this does not occur again. It was a pleasure having you here, and we hope to welcome you back for a better stay.
Inexpensive for a quick overnight stay. Property could use a little sprucing up.
Christena
Stayed 1 night in Apr 2024
Response from Gill, GM on 2 May 2024
We always appreciate guest feedback and thank you for sharing your review. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. Please visit soon so that we may have another chance to earn your 5-star rating! All the best!
Dear Karen, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
4/10 Poor
Mike
28 Apr 2024
Mike
Stayed 1 night in Apr 2024
8/10 Good
Joshua
Travelled with partner
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
I don’t want to leave one
Joshua
Stayed 1 night in Apr 2024
Response from Gill, GM on 2 May 2024
Dear Joshua, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
2/10 Terrible
Djon
26 Apr 2024
Djon
Stayed 1 night in Apr 2024
8/10 Good
Kimberly
Travelled with family, Travelled with pets
22 Apr 2024
Liked: Amenities
Front desk staff was nice and helpful. They accommodated for a non-smoking room. Double beds on main floor. Housekeeping was slow. The reason why I say this is because I placed my full garbage cans outside the door and it took 4 hours, for them to be empty. The hallway always smelled like weed and needed vacuum by the doors leading outside.
Kimberly
Stayed 3 nights in Apr 2024
Response from Gill, GM on 2 May 2024
Dear Kimberly, Thank you for taking the time to provide your feedback! We are glad you enjoyed your overall stay with us. We hope to welcome you again soon! All the best!
The price is great, the only thing I didn't like was the Continental breakfast. Dry cereal okay but no milk.
Ryan
Stayed 1 night in Apr 2024
Response from Gill, GM on 2 May 2024
Dear Ryan, Thank you for taking the time to provide your feedback! We are glad you enjoyed your overall stay with us and we hope to welcome you again soon! All the best!
It was a good and well maintained place to stay. I'd go back and stay again
Brian
Stayed 1 night in Apr 2024
Response from Gill, GM on 2 May 2024
Dear Brian, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
This was the cleanest property that I have seen. The rooms are small and simple... but VERY CLEAN.
I was only here for a few hours of sleep, but left feeling rested and refreshed. I would definitely recommend this location, and stay here again if needed.
Aaron
Stayed 1 night in Apr 2024
Response from Gill. GM on 2 May 2024
Dear Aaron, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
Dear Alvin, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
Small signage out front...but large friendliness and service...easy access to Wi-Fi
Kyle
Stayed 1 night in Apr 2024
Response from Gill, GM on 2 May 2024
Dear Kyle, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
Dear Janet, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
The only thing I didn't like was the pillows. All 3 had lumps.
Denise
Stayed 6 nights in Mar 2024
Response from Gill, GM on 2 May 2024
Dear Denise, Thank you for taking the time to provide your feedback! We are glad you enjoyed your overall stay with us. At anytime during your stay feel free to contact us at the front desk for any issues so that we may be able to fix them and ensure you have a comfortable and enjoyable stay. We hope to welcome you again soon! All the best!
Dear Manoah, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
Dear Denise, Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us and we hope to welcome you again soon! All the best!
8/10 Good
Billie
Travelled with partner
17 Mar 2024
Liked: Cleanliness, staff & service, amenities
Quick and easy check in. Clean and open lobby area. The room was open. Disappointed that there was no coffee pot in the room. No carpet on the floors, but the flooring was sharp looking and swept. The bed had mattress springs so it could be loud at times. The sheets were clean, but I got a little weirded out by some black particles on them.
It's a good go-to if you needed a last minute stay around East Peoria.
Mark
Stayed 1 night in Mar 2024
2/10 Terrible
Aaron
4 Mar 2024
Disliked: Staff & service
Poor communication skills.insentive to simple confussion
Aaron
Stayed 2 nights in Feb 2024
Response from Gill, GM on 5 Mar 2024
Aaron, We love impressing our guests, and we’re sorry to see that we fell short of winning you over on your recent stay. We wish we knew more details so that we could work to address your specific concerns, and we hope you’ll give us another chance to further impress you! Best,
Checking in is a complete disaster every time....took 45 minutes to get my key
robert
Stayed 1 night in Feb 2024
Response from Sam on 29 Feb 2024
Dear Robert,Thank you for taking a moment to reach out to us, though we are sorry to hear of any aspects of your trip that you found to be less than ideal. Normally the time to check in takes between 3 to 10 minutes, however in your case we were unable to charge the credit card on file that we received from Expedia and were not able to reach an agent in a timely manner causing the delay. We hope that you will allow us another chance to impress you in the future.Best,
Morning staff was very helpful and the rooms were very clean and well kept. However I had to switch rooms due to noise from other occupants. The front desk clerk was helpful and the manager was able to accommodate the change.
Surprise they need one hundred dollars just in case for the room. Refundable. The breakfast what a joke. Hard boiled eggs and cereal, Cheerios or Total. I would not recommend this place to anyone.
James
Stayed 1 night in Feb 2024
Response from Gill, GM on 27 Feb 2024
Dear James, We value any and all guest feedback so we can learn what we're doing well and what we need to work on, so I really appreciate your review of our property. Out hotel is a non smoking property, as such per hotel policy which is listed on our website, we take a deposit that is refundable if there is no damage or smoking in the room. I do apologize on behalf of our staff for not refilling remaining breakfast items. I hope you would give us another chance.Safe travels!
America's Best Value Inn in East Peoria, Illinois, is conveniently located to I-74, restaurants, and shopping. The staff is friendly, welcoming, and helpful. The Inn offers a modest breakfast selection, too.
Dear Mark,Thank you for sharing your experience. In an effort to improve, we'd love to hear from you about the aspects of your stay that could have been better.