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Rating 10 - Excellent. 611 out of 1008 reviews" "
10 - Excellent
611
Rating 8 - Good. 248 out of 1008 reviews" "
8 - Good
248
Rating 6 - Okay. 79 out of 1008 reviews" "
6 - Okay
79
Rating 4 - Poor. 38 out of 1008 reviews" "
4 - Poor
38
Rating 2 - Terrible. 32 out of 1008 reviews" "
2 - Terrible
32
9.0/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Anna
Travelled with family, Travelled with family and small children, Travelled with partner
The staff was amazing, the room was clean an close to our venue.
Michelle
Stayed 1 night in May 2024
Response from Charlotte on 13 May 2024
Dear Michelle. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Hartford CT and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.
8/10 Good
Trudy
Travelled with family, Travelled with pets
11 May 2024
Liked: Cleanliness, staff & service
The staff are all 5 star. The breakfast was on time and they even supplied early risers with breakfast to go bags. Cleanest hotel in a long time.
The beds were not good. Mattresses were hard and the beds were made up strangely.
I resent it costing $85 for my pet for one night. She’s a quiet, well behaved, 10lb lady who has never made a mess anywhere. $106 for two adults and $85 for my dog? 6 dog biscuits and a piddle pad are not worth that kind of money!!
Trudy
Stayed 1 night in May 2024
Response from Charlotte on 13 May 2024
Thank you, Trudy, for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We do charge a pet fee for all pets staying with us, and I do understand your concerns. Please feel free to contact a member if management if you would like to discuss this further.
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel
Overall good. The breakfast is better than normal for an included breakfast.
Meghan
Stayed 1 night in May 2024
Response from Charlotte on 13 May 2024
I am so glad to hear that we were able to offer you a commendable breakfast and a place of refuge from your busy schedule. Looking forward to welcoming you back soon.
Always a pleasure staying here. Staff is polite and cares for the customer to make sure we enjoyed our stay. Breakfast was wonderful.
Joanne
Stayed 1 night in May 2024
Response from Charlotte on 13 May 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
10/10 Excellent
Lori
6 May 2024
Liked: Cleanliness, staff & service
Needs some upgrades
Lori
Stayed 1 night in May 2024
Response from Charlotte on 13 May 2024
Dear Happy Guest. Thank you for giving us a perfect rating we look forward to welcoming you back to the hotel after we do our well needed renovations in the near future.
I arrived late. Security in parking lot. Super fast and efficient checkin. Water snacks available to take at front desk. Room clean upgraded and comfortable. Quiet.
I enjoyed our stay. The pool was nice but extremely small. The room was roomy and had a lot of space but the housekeeping was non - existent. I stayed 3 nights and asked several times for more towels, and refills on the toiletries and didn’t receive them.
The people visiting this hotel are very noisy, talking loudly in the hallway. Somebody even knocked on our door in the middle of the night. The people above looks like they had a party. Also, you can hear the snoring and the alarm from the other room.
I always choose this hotel when we are in the area to visit family. We didn't have the breakfast this time around, but usually is good when we do! Our room was clean just like every time we come. They even let us stay in the same room even though we had 2 bookings due to last minute changes. Staff was kind, guests were kind, even saw a couple pups! It was a good stay :)
Staff was friendly, location is excellent for Hartford if you have a car. Not a lot of savoury options for breakfast, and the carpeting, wallpaper and furniture have seen better days.
When we got there we were earlier than check in time. We have never had a problem at other Hampton Inns useing the pool until our room was ready but they told us we couldnt it was against policy. We were very upset about this because I had my 8 year old grandaughters with us and they were looking forward to swimming that is the reason we got there early. Then the next morning they were so looking forward to the waffles but again we were disappointed because they said the thing that holds the waffle batter was broken. I saw other people with waffles on their plate and felt like they just could have put the batter in something else to use but just didnt want to be bothered so again my grandaughters were disappointed.