Dear Timothy, Thank you for being our guest and for the valuable feedback. We are so sorry for the odor and inconvenience in the hallway. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Justin, Thank you for the review. We apologize for any disappointment with the facilities and cleanliness conditions you encountered. This is not the standard we aim to uphold, and we regret any inconvenience this may have caused. Your feedback is crucial, and we will address these issues promptly to ensure they are rectified. We understand your decision to seek alternative accommodations and apologize for falling short of your expectations. Should you reconsider staying with us, we will work diligently to provide a much-improved stay. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Susan, We're thrilled you found your stay at Extended Stay America comfortable, clean, and spacious. Providing a relaxing and pleasant experience for our guests is our top priority. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Mark, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

Dear Dean, Thank you for being our guest. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Wilhelm, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad you were pleased with the cleanliness and inbuilt kitchen. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

Dear Edward, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We will use your feedback as a guide for improvement as we are always looking for ways to make our guest experience the best that it can be. We are thrilled that your overall experience was positive, and we hope to welcome you back shortly!Sincerely,Hotel Management

Dear Carol, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Douglas, Thank you for staying with us and posting your review. We are glad you enjoyed your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re pleased to know that you loved our suite. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Jose, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management

Dear Jamie, We sincerely apologize for the subpar experience during your recent stay. Your feedback is crucial to our improvement efforts, and we're committed to promptly addressing the issues you've highlighted. Our team will thoroughly investigate and address the cleanliness and maintenance concerns to ensure a more pleasant stay for our guests. We appreciate your understanding and hope you reconsider providing us with another opportunity to offer you a better experience.Sincerely,Hotel Management

Dear Nathan, We are sorry we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Rachel, We sincerely apologize for the disturbances you encountered during your stay. Your feedback is valuable, and we regret any inconvenience caused by the noise and the unpleasant odors. We'll address these issues promptly to enhance our guests' experience. Our team is committed to providing a comfortable and enjoyable stay, and we appreciate your understanding. If your travels bring you back to the area, we would be grateful for the opportunity to make amends and ensure a more pleasant experience.Sincerely,Hotel Management

Dear Kurt, Thank you for being our guest at Extended Stay America and reviewing your hotel experience. Your kind words noting your satisfaction with our clean property and our associates' gracious hospitality are much appreciated. However, we apologize for the concerns that kept your stay from being perfect. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

Dear Paul, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management