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"Room was great. Lovely view and good supply of tea, coffee etc. Staff were very friendly. "

"The staff went over and beyond to make our stay comfortable. Service was exceptional and the room was absolutely clean, spacious and we had the perfect ocean side view. I will definitely come back here the next time I visit beautiful Napier. I will recommend this hotel to my friends and family. "

"Clean and tidy comfy beds "

"Good value "

"This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated! "