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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
5539 Calhoun Memorial Hwy, Easley, SC

Reviews

7.2

Good

Rating 10 - Excellent. 77 out of 300 reviews" "
Rating 8 - Good. 107 out of 300 reviews" "
Rating 6 - Okay. 59 out of 300 reviews" "
Rating 4 - Poor. 25 out of 300 reviews" "
Rating 2 - Terrible. 32 out of 300 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kathleen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place burned down and no one notified me.
Stayed 2 nights in Sep 2023

4/10 Poor

DAWN, Waxhaw

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a very tired property that desperately needs updating. Our room was not clean finding trash under the bed and killed a cockroach in the bathroom. In the morning at the breakfast they offer the staff either had friends or other employees hanging around and were so loud. Very unprofessional. Would not stay here again.
Stayed 1 night in Mar 2023

2/10 Terrible

Alice

Stayed 1 night in Mar 2023
Response from Quality Inn on 20 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible. Nasty
Stayed 1 night in Mar 2023
Response from Quality Inn on 14 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Quality Inn on 20 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Richard, Staley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk lady very helpful
Stayed 1 night in Feb 2023
Response from Quality Inn on 20 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Burdetta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The breakfast served was horrible, the only thing that was good was the waffles. Room was ok nothing special.
Stayed 2 nights in Feb 2023
Response from Quality Inn on 20 Feb 2023
Thank you for taking the time to complete our survey. We appreciate your feed back.

8/10 Good

GLADENE, Dalzell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful.
Stayed 1 night in Dec 2022
Response from Quality Inn on 13 Dec 2022
Thank you for taking the time to complete our survey.We appreciate the positive feed back.

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a reasonable priced place to lay my head. The folks at the desk were helpful, polite and busy. The room; smelled awful, hair in the sink, other hair on the toilet behind where the seat attaches and the entire facility looks painfully shabby and dated. Does not represent the Quality Inn & Suites name unless they have lowered their standards considerably!
Response from Quality Inn on 8 Nov 2022
Thanks for taking the time to complete our survey. As a team we apologize for not meeting your standards. Please consider us again in the future for a better experience.

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

FENTON

Stayed 1 night in Oct 2022

6/10 Okay

Starla

Travelled with family
Liked: Staff & service
Okay… if you like trains
Overall an ok place to stay. It was for only one night so I can deal with it. The room had a smell maybe from cleaning products. Three trains came through blasting their horn. That was probably the worst part.
Stayed 1 night in Oct 2022
Response from Quality Inn on 24 Oct 2022
Thanks for the review. Hope you consider staying with us again in the future.

6/10 Okay

Jesse

Stayed 1 night in Oct 2022
Response from Quality Inn on 25 Oct 2022
Thanks for taking the time to complete our survey.

6/10 Okay

Dmitry

Travelled with family
Disliked: Staff & service
Poor customer service, virtually no breakfast
There was only one set of towels and no soap in the room when we arrived and we are a family of 4. I had to go to the front desk and ask for these items. Front desk clerk told my husband that breakfast is from 7 to 10 am. In the morning, we went to get breakfast at 8.30 am. My husband was there 15 min earlier. He said that the front desk lady removed all the eggs and sausages right after he came. So there was nothing there to eat except cereal, waffles and yogurt. When I asked the lady about the eggs and if she was going to add more, she said she was busy because she had a lot of check outs in the morning. We waited for another 10-15 min, she just added some bananas but no eggs or sausage. If you can find another hotel stay somewhere else, staff here doesn’t really care about your experience. It was a last minute stay for us and it was the only hotel available for this area, so we had no choice.
Stayed 1 night in Oct 2022
Response from Quality Inn on 18 Oct 2022
As a team here at Quality Inn we apologize for not meeting you expectations. We try to make each guest feel welcomed. Sorry about the breakfast issues but our breakfast is first come first serve. Sorry for the inconvenience.

6/10 Okay

Donna, Hopkins

Liked: Cleanliness, staff & service
No breakfast available as advertised, and was shocked when we showed up and the request was for a cash security deposit?
Stayed 1 night in Oct 2022
Response from Quality Inn on 10 Oct 2022
Thanks for taking the time to complete our survey. The deposit is for incidentals. Hope you will consider staying with us again.

10/10 Excellent

Christy

Stayed 6 nights in Sep 2022

8/10 Good

Bryant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a convenient location at a fair price. If you want a more fancy place you will have to pay more, however for the low price, this place was adequate for my stay.
Stayed 2 nights in Sep 2022
Response from Quality Inn on 1 Oct 2022
Thanks for the positive feed back. Hope you consider staying with us again.

8/10 Good

Jared

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Stayed 2 nights in Sep 2022
Response from Quality Inn on 20 Sept 2022
Thanks for the positive feed back.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Quality Inn on 19 Sept 2022
Thanks for the positive feed back. We appreciate your business. Hope to see you again in the future.

8/10 Good

Mary Ann

Stayed 1 night in Sep 2022
Response from Quality Inn on 20 Sept 2022
Thanks for the positive feed back.

2/10 Terrible

Sandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got to the hotel they required 150 cash deposit for damages we may make to the room… they had no form to fill out just an envelope that they had us sign. When we got to our room it smelled so bad like smoke and mildew. They did not offer us another room or try rectifying the situation. All they said is since you told us you can have your deposit back in the morning. When we went down in the morning to eat breakfast we asked for the shady deposit bavk and we were told we had to drive around to the front of the building before they would return it. They did return it but this was shady as it gets…
Stayed 1 night in Aug 2022
Response from Quality Inn on 18 Aug 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Quality Inn Easley

8/10 Good

Danny

Liked: Staff & service
Na
Stayed 1 night in Jul 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022

8/10 Good

Arlene, Snow Hill

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well maintained. Staff was friendly. Had an issue: we’re asked if wanting housekeeping. My reply was “NO”!!! The housekeeping ignored and enter our room without permission. We’re upset and I complain to the office. Office staff on Saturday evening showed no concern.
Stayed 3 nights in Jun 2022
Response from Quality Inn on 10 Jun 2022
On behalf of our team, I apologize for the housekeepers ignoring your request. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jill, Houma

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, the rooms were nice. The availability of extra pillows would have been nice.
Stayed 3 nights in May 2022
Response from Quality Inn on 10 Jun 2022
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

alfred

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t answer questions at check Door was difficult to open/close
Stayed 2 nights in May 2022
Response from Quality Inn on 18 May 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property definitely needs to be updated (bed cover had burn hole, carpet old and dirty. Room had been cleaned, but not well. Whatever they used to clean the room had an overpowering smell. We were glad that we didn't have to spend too much time in the room. Couldn't get wifi to work. Won't stay there again.
Stayed 2 nights in May 2022
Response from Quality Inn on 18 May 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were to have 2 rooms adjoining both booked early, and they rented the adjoining room, and place the other of my party on the second floor at the oppisite of the hotel, not really good booking for early on line booking :( :(
Stayed 1 night in Apr 2022
Response from . on 28 Apr 2022
We apologize for the inconvenience.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness
budget friendly, clean
Stayed 1 night in Apr 2022
Response from Quality Inn on 15 May 2022
Thanks for the feed back. We appreciate your business.

6/10 Okay

Rodney

Travelled with family and small children
Liked: Staff & service
Night clerk was very pleasant and professional, morning clerk was just okay. We booked a2 queen room in advance and the room was only socked with two towels and wash clothes. We we in a handicap room but the door was so hard to open, i don't see how anyone with mobility issues could even get the door open, much less maneuver through it.
Stayed 1 night in Apr 2022
Response from Quality Inn on 18 May 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Joanne

Stayed 2 nights in Mar 2022

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff
Stayed 2 nights in Mar 2022
Response from Quality Inn on 18 May 2022
Thanks for your feed back.

6/10 Okay

CRAIG, SPRINGBORO

Travelled with family
Liked: Cleanliness
Outdated and breakfast was very disappointing.
Stayed 1 night in Mar 2022

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice handsome guys upfront
Stayed 1 night in Nov 2021

2/10 Terrible

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the most disgusting hotel that I have ever stayed. The musty smell was overpowering and everything was so dirty that my husband and I were afraid to get into the bed. The rug had huge stains on it, the doors were caked in dirt and the shower area was repulsive.
Stayed 2 nights in Sep 2021

4/10 Poor

Shelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty outdated place
The room was very outdated and dirty. There were spiderwebs in the corner of the ceiling, the shower wasn’t clean and the trash outside the stairwell was overflowing.
Stayed 1 night in Dec 2021

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t recommend.
Not sure what happened within a year but I wouldn’t recommend staying here. Perfect if you don’t mind the midnight visitors (Roaches) that like to crawl across the headboard.
Stayed 1 night in Dec 2021

6/10 Okay

Keshia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Could have been better
Check in was easy, but the hotel needs some fixing up. And they don’t clean the rooms daily. Breakfast could have been better than it was ( it’s grab and go). The area it’s self was decent
Stayed 2 nights in Dec 2021

2/10 Terrible

DANIEL

Stayed 3 nights in Nov 2021

6/10 Okay

Sally

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Old and in need of updates and cleanliness. Dirty carpeting, burn holes in beds spread, torn curtains.
Stayed 4 nights in Nov 2021

10/10 Excellent

Jana Lynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 staff members I spoke with were very nice and courteous.
Stayed 2 nights in Oct 2021

4/10 Poor

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled of mold. Dead bugs in bathroom area. Mold on ceiling tile in bathroom. Stains on wall. Even with all th lights on, lighting was dim.
Stayed 2 nights in Sep 2021

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very nice. Hotel was very outdated and not very clean. Stains on the couch in the room. No toilet paper or Kleenex in the room when I got there. And very musty smell.
Stayed 2 nights in Sep 2021

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price point
Nice hotel for the price point
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a pet friendly room for a one night stay while visiting family. Very polite staff, affordable, comfortable and sufficiently clean for one night's sleep and a shower.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff, including housekeepers and the maintenance man were all very professional and super friendly. The downside of our 6 day / 5 nite stay was first, that the swimming pool was not only not openned as the website said... but a nasty green in color and no one even working on it. It looked like a storage area for garden hoses and broken parts. There was also no continental breakfast as the website also stated. Instead, you can request a to-go lunch bag with a bottle of water and a small blueberry muffin. You can request a frozen breakfast burrito or taco that can be microwaved. Juice and coffee were available in the lobby. Another downside was there was no housekeeping service except for 1 day. (You get to pick the day). If you want fresh towels or linen, You must take your used ones to the front office and request fresh ones. Same thing with garbage bags and ice bucket bags, Cups, and coffee for in room coffee machine. If you have full garage cans, you have to take the bags out to the dumpster if you want to keep a semi-clean room for yourself. We had requested a handicap accessible Room as my wife is wheelchair / Scooter bound. While the bathroom did have the shower seat we had requested & grab bars at the toilet and shower, there wasn't any near the sink and vanity or anywhere else in the Room. The set up for the room was very difficult for someone in a wheelchair as we had to rearrange some of the furniture to make it somewhataccessible for her.
Stayed 4 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old and dirty.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property has NEVER been updated.. the updates that were pointed out to me were New Headboards 😳. The tv was antiquated . They need to rip the carpet out and install laminate or equivalent. Whoever cleaned the room didn’t clean behind anything and the room phone hadn’t been wiped down in weeks possibly months. The previous occupant left a deposit in the toilet that was still there when I checked in. Overall only stay here if you’re Desperate
Stayed 1 night in Jun 2021

8/10 Good

Stanley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021