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"Service is not so good. Little improvement is necessary."

"Confusion between the City Center property and this resort as both businesses are using the same name for online listings…it’s apparently 14-17 KM away from the City of Durgapur. Check before booking. "

"The property is ok to stay. But the check in experience was bad. They said they can’t find the confirmed booking and were made to wait at check in for more than 30 mins telling us there was no bookings. Funnily enough we also had their banquet hall booked for the same day and still got this service."

"Bahen#hod they doesn't allowed us to check in and didn't cancel our booking They are a fraud "

"A lovely bunch of people and a great restaurant. Good choices at breakfast! The 2 top price rooms we booked were spacious and comfortable - but were overlooking the main road through town and we realised that we wouldn't be able to sleep. So we asked to be moved and these rooms were not so spacious. Also the pillows and the beds weren't as comfortable. However the rooms we moved to were quiet so we could sleep. The housekeeping staff were very helpful. We also took advantage of the well...

"The overall ambience is good. Staff is very polite and good. The hotel, I was told is under renovation. Hence, it had no rooms for drivers, which was a negative. Also, had to sweat for one night since the electricity went out and there was no fuel in the generator. The room was cosy and amenities in the room were good, though the bathroom seemed a bit cramped. The food is great, bar is well stocked and the overall decor is pleasant, room service is excellent. Overall, I rate the hotel...