Desk, blackout curtains, iron/ironing board, rollaway beds

Reviews of Super 8 by Wyndham Dumas TX

2 out of 5
Super 8 by Wyndham Dumas TX
119 W 17th St, 17th St. And Dumas Ave., Dumas, TX

Reviews

7.6

Good

Rating 10 - Excellent. 60 out of 229 reviews" "
Rating 8 - Good. 92 out of 229 reviews" "
Rating 6 - Okay. 42 out of 229 reviews" "
Rating 4 - Poor. 22 out of 229 reviews" "
Rating 2 - Terrible. 13 out of 229 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

ADRIAN

Business traveller, Travelled with partner
Liked: Staff & service
Room was clean comfortable matress and pillows but the rest nothing interested with little smell for the carpet.
Stayed 1 night in May 2024
Response from Guest Relations Management on 13 May 2024
Dear Adrian, We're truly grateful for your feedback, and we're glad to hear that you found our rooms clean and comfortable, especially appreciating the quality of our mattress and pillows. However, it's disheartening to learn that you encountered a less-than-desirable smell from the carpet during your stay. We understand the importance of maintaining a fresh and inviting atmosphere throughout our hotel, and we apologize for any inconvenience this may have caused. Rest assured, we'll address this issue promptly to ensure a more pleasant experience for our future guests. Your insights are invaluable in helping us continually improve, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.

8/10 Good

Ghersee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Ghersee,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further improvement. Our goal is always to provide a comfortable and enjoyable experience for all our guests. Thank you for bringing this to our attention.

8/10 Good

Mollie

Travelled with family
Liked: Cleanliness, staff & service
Pro: comfortable bed and friendly staff. Con: the cereal container’s for breakfast were pretty much empty. And the shampoo and conditioner provided by the hotel was empty also.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Mollie,Thank you for sharing your experience with us. We're glad to hear that you found the bed comfortable and our staff friendly. We apologize for any inconvenience caused by the cereal container and the empty shampoo and conditioner. We appreciate your feedback and will address these issues with our team. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable stay.

4/10 Poor

Verified traveller

Disliked: Staff & service
When I arrived to check in I waited in the lobby 10 minutes and had to call to see if someone was there to check me in, they said 5 minutes and 35 minutes later someone showed up, I waited 45 minutes to check in, very unprofessional!
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 22 Jan 2024
Greetings,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during check-in. Your concerns about the wait time are valid, and we understand the frustration it caused. Please accept our deepest apologies for the delay and any inconvenience it may have caused to the start of your stay. We are actively addressing this issue with our team to ensure that such delays do not occur in the future. Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a much smoother and more professional experience.

6/10 Okay

Thomas

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 29 Jan 2024
Hi Thomas,We appreciate your decision to rate your experience, even though we would have loved to hear more about your stay. We understand that your rating of 3 out of 5 indicates that there might have been aspects of your visit that did not meet your expectations. We genuinely value your input, and we apologize for any shortcomings you may have encountered. Your satisfaction is our top priority, and we would be grateful if you could provide more details about your stay so that we can address any specific concerns you may have. Our team is committed to continuous improvement, and your insights are instrumental in helping us enhance our services. We hope to have the opportunity to welcome you back and ensure a more enjoyable experience in the future.

4/10 Poor

Gaylon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and needs many repairs/ updates. Carpet was patched and falling apart. Tub had a lot of stains etc. No real amenities. Stated they served breakfast but they did not.
Response from Guest Relations Management on 22 Dec 2023
Hello Gaylon, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Please know that we take your concerns seriously, and we are committed to addressing the issues you've highlighted. We understand the importance of a comfortable and well-maintained environment for our guests, and we are already taking steps to renovate and update our facilities. Additionally, we will review our breakfast offerings to ensure accuracy in our communication.Your insights are invaluable to us, and we appreciate your honesty. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.

10/10 Excellent

jeffery D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 11 Dec 2023
Hi Jeffrey!We're absolutely thrilled to see your perfect 10 out of 10 rating! Your satisfaction is our ultimate goal, and we're overjoyed that your experience with us was nothing short of exceptional. Your positive vibes have put a smile on our faces, and we can't wait to welcome you back for another fantastic stay. Here's to more 10 out of 10 moments!

6/10 Okay

Jimmy

Liked: Staff & service
Location was good. The only problem we had was the heater fan control only worked on one speed and body wash was empty.
Response from Guest Relations Management on 8 Dec 2023
Dear Jimmy,We sincerely appreciate your feedback and are delighted to hear that you found the location of our hotel favorable. However, we are truly sorry for the inconvenience you experienced with the heater fan control operating only at one speed and the empty body wash dispenser. Please accept our sincere apologies for any discomfort caused during your stay. Your concerns have been shared with our maintenance and housekeeping teams to address these issues promptly and ensure that such lapses do not recur. We value your insights, as they help us enhance our services and provide a more comfortable experience for our guests. We hope to have the opportunity to welcome you back and showcase the improvements we have made based on your valuable feedback. Thank you for bringing these matters to our attention, and we appreciate your understanding.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Safe area. Older property. No issues.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 7 Dec 2023
Hi William!Thank you for sharing your positive experience! It's fantastic to know that you felt safe in our area, and we appreciate your acknowledgment of our commitment to security. We take pride in our unique charm as an older property, and it's heartening to hear that you encountered no issues during your stay. Your positive feedback encourages us to continue delivering excellent service and maintaining a welcoming atmosphere. We look forward to hosting you again soon for another delightful experience at our hotel!

6/10 Okay

Jimmy

Liked: Cleanliness, staff & service
Everything okay except fan control worked on one speed.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 6 Dec 2023
Dear Jimmy,We truly appreciate your recent stay with us and are grateful for your valuable feedback. It's heartening to hear that overall, your experience at our hotel was satisfactory. However, we sincerely apologize for the inconvenience you encountered with the fan control, which seems to have operated only on one speed. Your comfort is our top priority, and we regret that we fell short of meeting your expectations in this aspect. Please be assured that we are actively addressing this issue to ensure that future guests enjoy a seamless and comfortable stay. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back in the future for an improved and more delightful experience. Thank you for sharing your thoughts with us.

10/10 Excellent

Ronald

Liked: Property conditions & facilities
I always stay here when traveling to and from south Texas, mainly because it’s about as clean a place as you’ll find.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Ronald,Thank you for your loyalty! We take great pride in maintaining a clean and comfortable environment for our guests. We look forward to continuing to exceed your expectations on future stays.

6/10 Okay

Sherri

Disliked: Room comfort
Stop staying at Hotel 8. They have changed.
The bed is so uncomfortable that my back is killing me this morning. No tissues in room. Toilet is a tall one, very uncomfortable for me since I'm short. Absolutely no breakfast area or many eating options.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 26 Oct 2023
Dear Sherri,We truly appreciate your feedback and want to apologize for the discomfort you experienced during your recent stay with us. It's disheartening to hear that your sleep quality was affected by an uncomfortable bed, and we understand how important a good night's sleep is for our guests. We're also sorry to learn about the lack of tissues in your room and the inconvenience you faced due to the toilet height, as well as the limited dining options. Please know that we take your comments seriously, and we will be addressing these issues to improve our guests' experience. Your feedback is important to us, and we hope you'll consider giving us another chance in the future to provide a better and more comfortable stay. Thank you for choosing Hotel 8.

8/10 Good

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining and shopping. Good mattress! Nice and clean.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 22 Sept 2023
Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 Good

Robert

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 5 Sept 2023
We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

june

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 31 Aug 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 5 nights in Aug 2023
Response from Guest Relations Specialist on 21 Aug 2023
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Blane

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 23 Aug 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but kids jumping too much on floor above.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 25 Jul 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 26 Jul 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I was pleasantly surprised at how clean and comfortable this facility was for a budget hotel. When I got there the a/c was already as it was over 100 degrees outside. The only negative comment I have is that they could improve on the breakfast by providing more seating.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 17 Jul 2023
Dear Valued Guest, Thank you for your kind words and for choosing our hotel for your stay. We're thrilled to hear that you found our facility clean and comfortable. We strive to provide a positive experience for all our guests. We appreciate your feedback about breakfast seating, and we'll certainly consider it to improve our breakfast area. We hope to welcome you back on your next visit to the area, and we'll ensure you have another enjoyable stay.

8/10 Good

Stephen

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and appeared to have been recently renovated. Breakfast was in a small area but had a good choice of items. Would stay there again
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 30 Jun 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

4/10 Poor

eldon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 29 Jun 2023
Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

10/10 Excellent

Clint

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 17 Jul 2023
Dear Clint, We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon

4/10 Poor

Pamla

Travelled with family
Disliked: Property conditions & facilities
I would not stay here again.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 27 Jun 2023
Dear Pamla, We appreciate your review. We are saddened to know you will no longer want to stay with us. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.

10/10 Excellent

jeffery D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 20 Jun 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

2/10 Terrible

Kenneth

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 5 Jun 2023
Hi, Kenneth. We're sorry to hear that during your most recent visit, you weren't completely satisfied with us. We sincerely apologize on behalf of the entire team for falling short of your expectations. As we work to consistently enhance the quality of our services to deliver a remarkable experience for you and other visitors in the future, your rating will serve as inspiration to all of our team. We hope you'll think about returning to stay with us so we can provide you with an even better experience next time.

8/10 Good

Gina

Stayed 1 night in May 2023
Response from Guest Relations Specialist on 13 Jun 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good motel
Clean room, good breakfast- we would stay there again....
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 17 May 2023
Thank you for your recommendation and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 14 Mar 2023
It's great to see that we were able to provide you with excellent service and accommodations. We hope to see you again on your next visit to the area!

4/10 Poor

Rebecca

Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 13 Mar 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We can only imagine how frustrating it was for you and we sincerely apologize for any inconvenience.

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, CLEAN!!
It was all that it should be for the price. It’s not Marriott but it’s not that price either. Not to much for breakfast though. I would think some eggs or bacon or hot oatmeal would be good. We all know how expensive eggs are but to stay ahead of the competition I’d offer something hot for breakfast. No fruit or bananas either. Should add more on the breakfast. Excellent staff and accommodations for the price! Thanks for asking,Rick
Stayed 1 night in Feb 2023
Response from Guest Relations Specialist on 24 Feb 2023
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting! Has bedbugs!
Response from Guest Relations Specialist on 16 Feb 2023
On behalf of our entire team, I would like to apologize that our property was not prepared for you in accordance with your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

angela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front door looked like it was busted open and glued together and it was dirty. Bathroom door looked like a front door and was cracked and very dirty. Bed was comfortable. Breakfast was lame no bread for toast or yogurt apples like at other motels. Was getting breakfast and 2 people came in and rang ball and no one came out to help them.
Stayed 1 night in Feb 2023
Response from Guest Relations Specialist on 8 Feb 2023
Thank you for sharing your experience, and please accept my sincere apologies for any inconveniences you encountered during your stay. We are disappointed that we were unable to meet your full expectations, and we are determined to work even harder to ensure that each guest has a positive experience. Our success depends on our guests' happiness, and your input will help us make the necessary changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Aurora

Stayed 1 night in Feb 2023
Response from Manager on 7 Feb 2023
Hello Aurora,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

jeffery D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Guest Relations Specialist on 21 Dec 2022
Hello Jeffery, Being given a perfect score is such a compliment! We are overjoyed to learn that our goal of providing our guests with a comfortable and enjoyable stay has been met! We eagerly await the opportunity to serve you again.

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected
Room was recently renovated nice and clean. Tv was large maybe 50”. Very nice and safe place to stay.
Stayed 1 night in Dec 2022
Response from Guest Relations Specialist on 16 Dec 2022
We can’t thank you enough for making time to leave us a review and rate us so highly! We cannot wait to welcome you again and provide you with excellent service as always!

10/10 Excellent

Rebecca S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, bathroom recently updated. Perfect location and price.
Stayed 1 night in Dec 2022
Response from Guest Relations Specialist on 16 Dec 2022
We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expect a clean room, a comfortable bed, and a hot shower. I got what I expected.
Stayed 1 night in Nov 2022
Response from Manager on 26 Nov 2022
Hello William,Thank you for your valuable opinion regarding our bed and also our shower. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

J., Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Manager on 23 Jan 2023
Hello J.,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great room except for the large number of flies init
Stayed 1 night in Oct 2022
Response from Manager on 6 Oct 2022
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Jessica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the job done. Breakfast was nothing to rave about, but the room was clean, the water was hot, and the bed was comfortable!
Stayed 1 night in Sep 2022
Response from Manager on 4 Oct 2022
Hello Jessica,Know that your voice is of tremendous importance to us and we value your comments about our bed and your insights regarding our breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 Poor

Sky

Stayed 1 night in Sep 2022
Response from Manager on 18 Dec 2022
Hello Sky,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very adequate
Stayed 1 night in Aug 2022
Response from Manager on 16 Aug 2022
Dear Guest, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Susan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We needed a clean, safe place to sleep on our way home from Colorado and this hotel provided that AND a nice, simple breakfast (mini waffles!).
Stayed 1 night in Aug 2022
Response from Manager on 10 Aug 2022
Hello Susan, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the value was good. The major road construction around the motel is a pain but that’s not their fault.
Stayed 1 night in Aug 2022
Response from Manager on 3 Aug 2022
Hello Michael, Thank you for sharing this honest review and feedback about our staff and your comments about our value. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 Poor

Kim J., Tucson

Stayed 1 night in Jul 2022
Response from Manager on 9 Oct 2022
Hello Kim J.,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Sonia

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2022
Response from Manager on 7 Jul 2022
Hello Sonia, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 Good

LaDonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an older facility, but well maintained. We found the lack of electrical outlets the most troublesome. Also the bathroom faucet didn't provide hot water, but the shower did. Overall it was a good experience.
Stayed 1 night in Jun 2022
Response from Manager on 30 Jun 2022
Hello LaDonna, We appreciate that you've taken the time to share with us regarding our outlets and your comments about our shower. We hope to see you again in the future.

10/10 Excellent

Saul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2022
Response from Manager on 30 Jun 2022
Hello Saul, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.